Tuulia Sinijarvi
Microsoft, Business Apps
More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a preventative service, which will undoubtedly lead to satisfied customers. So, how well prepared are you?
Field Service enables you to adapt your plans precisely to your expectations, and allows you to carry out maintenance tasks based on predictions. By storing data in the Cloud or using Internet of Things (IoT) technology with sensors, you’ll be able to offer services to your customers before they know they need them. Field Service allows you to monitor equipment remotely and offer preventative solutions. For example, an engineer may be able to prevent a fault with a lift by performing a certain maintenance task in good time. What’s more, you’ll also be able to send personalised offers to your customers for services they hadn’t yet considered.
Our free e-book lists 5 reasons why your organisation might be ready to become a Field Service organisation. For example, you may already – unknowingly – be using a program that would help you provide field service, or you may want your technical staff to start looking beyond emergency repairs.
Amplifying Ambition to Spark Inspiration – Microsoft Power Women Awards 2024
The Microsoft Power Women Awards are part of Microsoft’s ongoing commitment to inspire a new generation and invest in female tech talent. Women make up almost half (49%) of total employment across non-STEM occupations, but just 29% of all tech-related roles.1 For high-level leadership positions such as VP and C-suite, representation drops to 17.8% and […]
Joana Pires
Director Partner Go to Market Strategy - EMEA
ASML: Redefining customer support with mixed reality technology
“In our industry, the stakes are high. If one of our machines were down for a day, the cost for a chipmaker could run into the millions.” Working under pressure is something that Michiel Haverkorn Van Rijsewijk has grown used to since he started as the Director of Customer Support at ASML in February 2020. Within a month of starting at the world’s largest semiconductor lithography equipment maker, the company’s long-established […]
Leentje Chavatte
Microsoft, Data & AI and Digital Transformation
Gender equality in the tech industry
Gender equality in the tech industry: why everyday needs to be International Women’s Day Did you know that only 22% of all technology roles across Europe are held by women? At a time when every business is becoming a technology business, this effects all sectors. This lack of diversity poses a real threat to our region’s […]
Pilar López
Vice President in Sales, Marketing and Operations Microsoft Western Europe
