a display in a building

How public health and social services can deliver better care with secure digital solutions

Sarah Devitt

Sarah Devitt

Microsoft, Digital Transformation and Public Sector

Read Time, 2 min.

The mission of Public Health and Social Services organisations is to provide the right services to the right citizens at the right time. But how can that be achieved against a backdrop of increasing regulation, growing demand for services and shrinking budgets?

That’s the challenge that the IDC white paper ‘Transforming Public Health and Social Services’ seeks to address.

And recently the challenge has grown. Even before the onset of COVID-19, more families were relying on multiple health and social programs. That demand has now risen further, as have the practical pressures on delivering care.

The white paper explains how organisations can respond by digitally transforming themselves: fully engaging and connecting with citizens, modernizing the workplace and enhancing services.

Overcoming the internal obstacles to transformation

To complete that transformation, it’s necessary to overcome internal organisational challenges. These revolve around process and structure limitations that span personnel, IT infrastructure, siloed data and services.

It’s often the case that care programs exist in silos of isolation and duplication due to disconnected systems and manual processes. This can cause delays in enrolment, verification and benefit delivery, as well as errors in benefit administration.

Based on real life stories of how agencies have achieved success, the white paper provides step-by-step guidance to unifying operations and applying the latest technology.

Looking at the bigger picture of process and strategy

Starting with the needs of beneficiaries and employees, it explains how to create strategies and a road map. How to deploy an ecosystem-based service delivery strategy and unite the appropriate government agencies and private service providers.

And if feasible, how to develop models for data sharing agreements. It’s vital to dynamically share information by engaging in multidirectional communications with other government organizations, NGOs, service providers and beneficiaries.

It’s also important to see the bigger picture. To look beyond localized data points, such as the case management system of a single agency, and collaborate across internal government departments, external government agencies, and non-profit organizations.

Solving old problems with new technological solutions

The cloud is at the heart of any digital transformation. Deploying cloud-based access portals and end to-end case management will optimize benefit management, meet regulatory compliance, tackle fraud and reduce disruptions in program benefits.

By providing mobile access to data and applications, beneficiaries and caseworkers can manage applications and benefits, wherever they are. The system can be made secure with identity and access management. And with the right analytics software, it’s possible to store, access, transform, model and track valuable information.

Understanding the holistic approach

The steps may be many but the vision behind them is singular: digital transformation uses technology to gain a complete, actionable view of everything that an organisation is, does and knows.

Adopting that view will empower you to “replace legacy practices with an outcome-focused future state based on a holistic understanding of the citizens you serve and the technology they leverage.”

Read the white paper

Discover how leveraging technologies can improve care ecosystems.

Discover more related articles per industry:

Education

Finance & Insurance

Government

  • a woman sitting at a desk using a computer

    4 reasons Citrix and Windows Virtual Desktop are better together for government agencies

    Government agencies all over the world experience a huge transformation. Obviously, because of the COVID-19 pandemic the trend of remote work has taken off in ways nobody could have imagined a year ago. Since offices closed and civil servants needed to stay in their homes, remote work collaboration was the only option to continue serving […]

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

Healthcare

  • Scientist looking at a screen with data

    European Health Data Space aims to unleash the full potential of health data

    Background A key challenge in healthcare today is that both patients and clinicians have difficulty accessing the health data they need. This has multiple implications. For patients, it prevents them playing a more proactive role in their own care.  For clinicians, it affects their productivity and the quality of the care they can provide. In […]

  • Two people working in Healthcare with a Windows device

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

Manufacturing

  • Man with a tattoo pointing at a tablet in a factory

    2020 has shown manufacturers the true value of digital transformation

    At the start of 2020, there were all manner of manufacturing topics to be discussed. And then suddenly, there was only one. It would be difficult to overstate the impact of Covid-19’s disruption on manufacturers. Almost across the board, this industry has seen supply chains breaking, cash ceasing to flow and production lines grinding to […]

  • 2 persons standing

    5 Key Insights about Modern Manufacturing

    The pace of change in manufacturing is relentless. An unstoppable wave of technological innovation is sweeping across the industry, redefining the processes and structures it leaves in its wake. No sooner are new milestones glimpsed, than they’re reached and surpassed. It is an industry outliving itself. Riding this wave – rather than being overcome by […]

Retail

  • Whitepaper: Retail Insights – Harnessing the Power of Data

    Whitepaper: Retail Insights – Harnessing the Power of Data

    The retail industry contributes a significant portion to the GDP of many countries, employs tens of millions of people and touches nearly everyone. In order to gain insight at a particularly volatile time for the industry, we recently conducted a survey with 100 retail executives to gain insight into their business challenges and learn about […]

  • Shopkeeper tending a customer in a clothing store

    Blending the physical and digital retail experience? Add a splash of data!

    There is a simple truth at the heart of the retail sector – if you don’t look after your customers, someone else will. The fight for customers has intensified in recent years and shows no sign of cooling down. The retail success stories of the future are expected to be a smart and seamless blend […]

Discover more related articles per dossier:

Customer Stories

  • Two people working together

    Making Every Day Better with Microsoft Teams

    Finland’s second-largest public sector employer, HUS Helsinki University Hospital, deployed Microsoft Teams extensively in its organization of 27,000 employees. Microsoft Teams provides HUS with a foundation for customer-oriented digital transformation, which acts as a part of its vision to be a trendsetter in healthcare. The deployed Microsoft services offer an easy-to-use solution for remote appointments […]

Digital Transformation

Security & Privacy

Tips