a display in a building

How public health and social services can deliver better care with secure digital solutions

Sarah Devitt

Sarah Devitt

Microsoft, Digital Transformation and Public Sector

Read Time, 2 min.

The mission of Public Health and Social Services organisations is to provide the right services to the right citizens at the right time. But how can that be achieved against a backdrop of increasing regulation, growing demand for services and shrinking budgets?

That’s the challenge that the IDC white paper ‘Transforming Public Health and Social Services’ seeks to address.

And recently the challenge has grown. Even before the onset of COVID-19, more families were relying on multiple health and social programs. That demand has now risen further, as have the practical pressures on delivering care.

The white paper explains how organisations can respond by digitally transforming themselves: fully engaging and connecting with citizens, modernizing the workplace and enhancing services.

Overcoming the internal obstacles to transformation

To complete that transformation, it’s necessary to overcome internal organisational challenges. These revolve around process and structure limitations that span personnel, IT infrastructure, siloed data and services.

It’s often the case that care programs exist in silos of isolation and duplication due to disconnected systems and manual processes. This can cause delays in enrolment, verification and benefit delivery, as well as errors in benefit administration.

Based on real life stories of how agencies have achieved success, the white paper provides step-by-step guidance to unifying operations and applying the latest technology.

Looking at the bigger picture of process and strategy

Starting with the needs of beneficiaries and employees, it explains how to create strategies and a road map. How to deploy an ecosystem-based service delivery strategy and unite the appropriate government agencies and private service providers.

And if feasible, how to develop models for data sharing agreements. It’s vital to dynamically share information by engaging in multidirectional communications with other government organizations, NGOs, service providers and beneficiaries.

It’s also important to see the bigger picture. To look beyond localized data points, such as the case management system of a single agency, and collaborate across internal government departments, external government agencies, and non-profit organizations.

Solving old problems with new technological solutions

The cloud is at the heart of any digital transformation. Deploying cloud-based access portals and end to-end case management will optimize benefit management, meet regulatory compliance, tackle fraud and reduce disruptions in program benefits.

By providing mobile access to data and applications, beneficiaries and caseworkers can manage applications and benefits, wherever they are. The system can be made secure with identity and access management. And with the right analytics software, it’s possible to store, access, transform, model and track valuable information.

Understanding the holistic approach

The steps may be many but the vision behind them is singular: digital transformation uses technology to gain a complete, actionable view of everything that an organisation is, does and knows.

Adopting that view will empower you to “replace legacy practices with an outcome-focused future state based on a holistic understanding of the citizens you serve and the technology they leverage.”

Read the white paper

Discover how leveraging technologies can improve care ecosystems.

Discover more related articles per industry:

Education

Finance & Insurance

  • a large building

    Luxembourg Stock Exchange: building a transparent, agile and innovative cloud infrastructure

    “We are proud to be the first financial institution in Luxembourg to migrate its entire financial core system to the cloud.” Laurent Pulinckx, CIO at Luxembourg Stock Exchange and his team have helped their company reach a significant milestone this year. By becoming the first financial institution in Luxembourg to be approved by the regulator […]

  • External shot of Fire Group offices building

    The Fire Group: how data-driven processes are reshaping sustainable credit management

    “We want to change the way credit management is perceived, because we play an important social role in this sector. Data and technology allow us to show the critical role that we play in a more direct way.” Sonia Di Nuzzo, Corporate Communication Leader at Fire is outlining the ambitious goal the company is setting for the industry it operates in with data. As Italy’s largest independent credit management solutions provider, Fire plays a pivotal role […]

Government

  • A man sitting at a table using a laptop

    Four common challenges governments face in a time of crisis

    This blog focuses on best practice and solutions for working from home, engaging with citizens, gaining situational awareness and staying secure.

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

Healthcare

Manufacturing

  • A photo of trees

    Future society: The utility company turning up the heat with AI

    One Swedish utility company is undergoing a journey in energy innovation―empowered by dynamic collaborations and AI technology. Frosty commutes from work in wintery Nordic cities are endured knowing that a toasty home awaits. Keeping city energy consumption steadily regulated is key, not just for an economical and warm home for residents, but to minimise environmental […]

  • 2 persons standing

    5 Key Insights about Modern Manufacturing

    The pace of change in manufacturing is relentless. An unstoppable wave of technological innovation is sweeping across the industry, redefining the processes and structures it leaves in its wake. No sooner are new milestones glimpsed, than they’re reached and surpassed. It is an industry outliving itself. Riding this wave – rather than being overcome by […]

Retail

  • Woman clothes shopping

    Italy’s National Chamber of Fashion turns the Milan Fashion Week into a digital event

    Fashion brands all over the world have spent the past year reimagining the industry with a more digital mindset. The disrupting effect of COVID-19 has forced them to keep their stores shut for long months, cancel their fashion shows and make their day-to-day operations much more complex than they used to be. Yet as the […]

  • Duty free shop

    Dufry: cultivating a culture of data through cloud technology

    One of the largest travel retailers in the world, Dufry is committed to digitizing its operations and becoming a fully data-driven company. In support of this target, Dufry is using Azure as a scalable, dynamic platform helping it reach a single source of truth. “We absolutely love data, but we don’t believe in using it […]

Discover more related articles per dossier:

Customer Stories

  • a group of people using a virtual map of a sea

    Overcoming a sea of data with Microsoft Azure

    With 12,000 ships certified, DNV GL’s job of ensuring they’re built safely and remain safe should be overwhelming, especially with the more than 50,000 inspections it must carry out each year. However, by making use of machine learning algorithms in Microsoft Azure, the company is not only increasing efficiency and satisfying its customers, but it’s […]

Digital Transformation

  • Big data boosts business for beverage company

    Big data boosts business for beverage company

    Contemplate, if you will, the multiple choices available every time you want something to drink. Water? Juice? Soft drink? Do you want a single-serve can or a six-pack? Or maybe you just grab a liter bottle. The fact is, we as consumers expect a lot of options and the global non-alcoholic beverage industry delivers. Arca […]

Press

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]