a display in a building

How public health and social services can deliver better care with secure digital solutions

Sarah Devitt

Sarah Devitt

Microsoft, Digital Transformation and Public Sector

Read Time, 2 min.

The mission of Public Health and Social Services organisations is to provide the right services to the right citizens at the right time. But how can that be achieved against a backdrop of increasing regulation, growing demand for services and shrinking budgets?

That’s the challenge that the IDC white paper ‘Transforming Public Health and Social Services’ seeks to address.

And recently the challenge has grown. Even before the onset of COVID-19, more families were relying on multiple health and social programs. That demand has now risen further, as have the practical pressures on delivering care.

The white paper explains how organisations can respond by digitally transforming themselves: fully engaging and connecting with citizens, modernizing the workplace and enhancing services.

Overcoming the internal obstacles to transformation

To complete that transformation, it’s necessary to overcome internal organisational challenges. These revolve around process and structure limitations that span personnel, IT infrastructure, siloed data and services.

It’s often the case that care programs exist in silos of isolation and duplication due to disconnected systems and manual processes. This can cause delays in enrolment, verification and benefit delivery, as well as errors in benefit administration.

Based on real life stories of how agencies have achieved success, the white paper provides step-by-step guidance to unifying operations and applying the latest technology.

Looking at the bigger picture of process and strategy

Starting with the needs of beneficiaries and employees, it explains how to create strategies and a road map. How to deploy an ecosystem-based service delivery strategy and unite the appropriate government agencies and private service providers.

And if feasible, how to develop models for data sharing agreements. It’s vital to dynamically share information by engaging in multidirectional communications with other government organizations, NGOs, service providers and beneficiaries.

It’s also important to see the bigger picture. To look beyond localized data points, such as the case management system of a single agency, and collaborate across internal government departments, external government agencies, and non-profit organizations.

Solving old problems with new technological solutions

The cloud is at the heart of any digital transformation. Deploying cloud-based access portals and end to-end case management will optimize benefit management, meet regulatory compliance, tackle fraud and reduce disruptions in program benefits.

By providing mobile access to data and applications, beneficiaries and caseworkers can manage applications and benefits, wherever they are. The system can be made secure with identity and access management. And with the right analytics software, it’s possible to store, access, transform, model and track valuable information.

Understanding the holistic approach

The steps may be many but the vision behind them is singular: digital transformation uses technology to gain a complete, actionable view of everything that an organisation is, does and knows.

Adopting that view will empower you to “replace legacy practices with an outcome-focused future state based on a holistic understanding of the citizens you serve and the technology they leverage.”

Read the white paper

Discover how leveraging technologies can improve care ecosystems.

Education

Finance & Insurance

  • a large building

    Luxembourg Stock Exchange: building a transparent, agile and innovative cloud infrastructure

    “We are proud to be the first financial institution in Luxembourg to migrate its entire financial core system to the cloud.” Laurent Pulinckx, CIO at Luxembourg Stock Exchange and his team have helped their company reach a significant milestone this year. By becoming the first financial institution in Luxembourg to be approved by the regulator […]

  • External shot of Fire Group offices building

    The Fire Group: how data-driven processes are reshaping sustainable credit management

    “We want to change the way credit management is perceived, because we play an important social role in this sector. Data and technology allow us to show the critical role that we play in a more direct way.” Sonia Di Nuzzo, Corporate Communication Leader at Fire is outlining the ambitious goal the company is setting for the industry it operates in with data. As Italy’s largest independent credit management solutions provider, Fire plays a pivotal role […]

Government

Healthcare

  • a doctor wearing a white coat and smiling at the camera

    How technology is revolutionising care for patients with chronic conditions

    “I could never have imagined that the monitoring system I had developed for patients with chronic heart disease would one day play a role in the war against a global pandemic.” José Paulo Carvalho, Founding Partner of Portuguese telehealth company Hope Care, explains how technology he has been developing for more than six years – HCAlert […]

  • Two people working in Healthcare with a Windows device

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

Manufacturing

  • 2 persons standing

    5 Key Insights about Modern Manufacturing

    The pace of change in manufacturing is relentless. An unstoppable wave of technological innovation is sweeping across the industry, redefining the processes and structures it leaves in its wake. No sooner are new milestones glimpsed, than they’re reached and surpassed. It is an industry outliving itself. Riding this wave – rather than being overcome by […]

  • 9 ways to turn your field service centre into a profit centre

    9 ways to turn your field service centre into a profit centre

    A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

Retail

  • A close up of a hand sewing leather

    Taking design beyond aesthetics with Natuzzi

    Design is more than an aesthetic. It defines the way we see the world. Take the objects we have in our homes. They are more than just tables, chairs and sofas; collectively they are a window into the way we see ourselves, each item selected against a personalised criteria of practicality, comfort, status and cost. […]

  • Store staff looking and pointing at screen

    Helping store staff rise to the challenge of creating world-class experiences

    Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]