Transform

Transform

Embracing the digital revolution unlocks infinite opportunities – transforming operations and accelerating innovation. Discover how to become an intelligence-driven organization and download our ‘Roadmap to Digital Infinity’.

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Making Every Day Better with Microsoft Teams

Finland’s second-largest public sector employer, HUS Helsinki University Hospital, deployed Microsoft Teams extensively in its organization of 27,000 employees. Microsoft Teams provides HUS with a foundation for customer-oriented digital transformation, which acts as a part of its vision to be a trendsetter in healthcare. The deployed Microsoft services offer an easy-to-use solution for remote appointments […]

Sarah Devitt

Sarah Devitt

Microsoft, Digital Transformation and Public Sector

Two Engineers preparing to service a clean room

ASML: Redefining customer support with mixed reality technology

“In our industry, the stakes are high. If one of our machines were down for a day, the cost for a chipmaker could run into the millions.” Working under pressure is something that Michiel Haverkorn Van Rijsewijk has grown used to since he started as the Director of Customer Support at ASML in February 2020. Within a month of starting at the world’s largest semiconductor lithography equipment maker, the company’s long-established […]

Leentje Chavatte

Leentje Chavatte

Microsoft, Data & AI and Digital Transformation

a person standing in a room

Delivering seamless commerce with a complete omnichannel solution

With retail moving beyond a transactional model, customers are looking for retail experiences that meet or exceed their growing expectations. Retailers are tasked with better understanding customer needs and preferences in order to create personalized and friction-free shopping experiences. This is only possible by removing the barriers between traditionally isolated channels, like e-commerce and physical […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Store staff looking and pointing at screen

Helping store staff rise to the challenge of creating world-class experiences

Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

Johanna Winqvist

Johanna Winqvist

Microsoft, Modern Workplace

A sunbed and an umbrella overlooking the ocean

Taking a trip to the cloud brings enhanced efficiency for Apollo

You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal. Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Guy working in front of a PC

How a compliance programme can help you build a customer-focused culture

Addressing compliance mandates can take planning and communication. But a robust programme can ensure you’re prepared and ready for challenges ahead, so that your people are free to do what they do best. Take a look at our free e-book, How Dynamics 365 helps enable compliance, to learn how such a programme can help your […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Infographic: field service redefined

Infographic: field service redefined

Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more. How long before it’s a matter of catching up?

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Uncovered: 4 Essential Field Service Trends For 2018

Uncovered: 4 Essential Field Service Trends For 2018

In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

9 ways to turn your field service centre into a profit centre

9 ways to turn your field service centre into a profit centre

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Immediate benefits for Handicare thanks to Microsoft Dynamics 365 for Field Service

Immediate benefits for Handicare thanks to Microsoft Dynamics 365 for Field Service

Handicare has implemented Microsoft Dynamics 365 for Field Service. The benefits have been immediately apparent: Improved cooperation between its office and field staff, higher efficiency, more transparency and greater customer satisfaction all mean that Handicare is providing optimal support to its customers.

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

5 ways you know you’re ready for connected field service

5 ways you know you’re ready for connected field service

More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

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