a group of people using a virtual map of a sea
Read Time, 1 min.

With 12,000 ships certified, DNV GL’s job of ensuring they’re built safely and remain safe should be overwhelming, especially with the more than 50,000 inspections it must carry out each year. However, by making use of machine learning algorithms in Microsoft Azure, the company is not only increasing efficiency and satisfying its customers, but it’s growing its business too. A Microsoft company from top to bottom, DNV GL has begun digitally transforming its business by automating key processes.

Satisfied customers through unified data

By combining large amounts of new and historical data from customers and inspectors and combining it with machine learning algorithms and the power of Microsoft Azure, DNV GL is able to keep its promises to customers and enhance operational efficiency.

The transformative effect of machine learning

From routing technical customer queries to the right experts in mere seconds to matching complex diagrams with the corresponding documents, automation and machine learning are transforming the way DNV GL operates, from the office to its surveyors in the field.

Machine learning means it takes just a split second to route an email. We are able to scale up and promise our customers an answer within four hours and spend four hours on the answer, not lose two hours getting the mail through.

Kristian Ramsrud, Machine Learning Team Lead, Maritime Production Systems, DNV GL

Read the full customer story.

Free AI report: Artificial Intelligence in Western Europe - How 277 major European companies benefit from AI

Discover how your Western European peers use AI to digitally transform their organization

Discover more related articles per industry:

Education

Finance & Insurance

Government

Healthcare

  • A woman working in healthcare talking to another woman

    How Capio is using interoperability and conversational intelligence to transform healthcare

    “Our doctors and staff were running faster and faster. Like mice on a wheel trying to keep up,” recalls Niklas Sundler, Technology Innovation Director at Ramsay Santé and Capio, as he explains how COVID-19 changed the rules of healthcare delivery as it swept across Sweden in early 2020. “Everything happened so quickly,” Sundler continues. “We […]

  • Two people working together

    Making Every Day Better with Microsoft Teams

    Finland’s second-largest public sector employer, HUS Helsinki University Hospital, deployed Microsoft Teams extensively in its organization of 27,000 employees. Microsoft Teams provides HUS with a foundation for customer-oriented digital transformation, which acts as a part of its vision to be a trendsetter in healthcare. The deployed Microsoft services offer an easy-to-use solution for remote appointments […]

Manufacturing

Retail

Discover more related articles per dossier:

Customer Stories

Digital Transformation

  • An illustration of a girl with headphones

    The Artificial Intelligence podcast: Setting the scene

    In this episode of The Artificial Intelligence Podcast, we take a bird’s eye view of AI in Western Europe. Hear Thomas Holm Møller, partner at EY’s digital strategy practice, elaborate on the new ground-breaking AI report – a study commissioned by Microsoft in collaboration with EY. The report is based on interviews and surveys with […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]