female shopkeeper looking at her work tablet
Read Time, 2 min.

In a powerful storm, a tree that does not bend is likely to break. In 2020, the pandemic put storm-like forces on global supply chains – and many of them simply broke. There were shortages of many household items and commercial supplies, with many retailers forced to ration sales of some products. 

This showed how interconnected our world is, and how fragile many supply chains really were. We discovered that lean, just-in-time, highly optimized supply chains weren’t built to cope with such complexity and volatility. One of the most important areas of supply chain resilience is gaining end-to-end visibility, which relies heavily on data.  

With our ecosystem partners we make a range of insight-focused tools available including demand-sensing technologies and predictive AI. These help to empower supply chain planners to act quickly and mitigate issues in an agile manner by making it possible for them to collaborate effectively with key stakeholders. 

  • o9 teamed up with confectionery and chewing gum manufacturer Perfetti Van Melle to transform its supply chain. The o9 Digital Brain Platform provides end-to-end supply chain visibility and scenario planning integrated with financial information, material requirements planning, distribution planning, and multi-echelon inventory optimization. 
  • Blue Yonder helped Morrisons to reduce out-of-shelf incidents by 30% and has reduced inventory holding by 2-3 days on average. Its Blue Yonder Luminate Control Tower has also helped DIAGEO to improve the bottom line by reducing inventory by 10% and expediting costs by 30%. 
  • SAS has been working with Barilla to improve global inventory productivity and enable Barilla’s production to be more agile in response to demand changes. Learn more about SAS Intelligent Planning Cloud. 
  • Toolsgroup enabled Alessi to improve forecast accuracy by nearly 90% and customer service levels by 7 points, while freeing up working capital. Toolsgroup Service Optimizer 99+ also helped the business expansion from Franke resulting in significantly improved forecasting process stability and a 50% reduction to execute forecast and demand planning, while improving the forecast accuracy. 
  • Board has been supporting Coca-Cola European Partners to automate business planning processes and optimize reporting for full visibility of supply chain activities from production to delivery, and Burberry to streamline assortment planning and replenishment and has been supporting key decisions as part of Burberry’s buying and planning process. Learn more about Board Intelligent Planning Platform.

Empower Retail Success with Azure Marketplace

Empower your retail business with the full range of apps available on Azure Marketplace. Uncover the keys to success.

Discover more related articles per industry:

Education

Finance & Insurance

Government

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

  • A skyscraper in a city

    The ‘Gov Pod’ series: Microsoft in Government

    Learn how cloud computing, emerging technologies and blockchain can enhance the lives of employees and citizens.

Healthcare

  • two people working in a lab

    Terumo migrates its SAP environment from ‘on-premise’ to Azure

    Terumo, a major player in the healthcare industry, has been active for nearly 100 years – and operating from Belgium for 50. The global company is a leading provider of medical devices, from hypodermic needles and stents, to life-saving heart and lung machines. Recently, the company’s EMEA headquarters fully migrated its SAP Enterprise Resource Planning […]

  • A portrait of a doctor from San Raffaele hospital in Milan

    IRCCS San Raffaele: Identifying the COVID-19 patients at highest risk with AI

    2020 has been an unpredictable and transformative year for every industry. But no sector has felt the impact of COVID-19 quite as acutely as healthcare. Hospitals and other healthcare institutions all over the world have had to adapt quickly to a situation that is changing and evolving every day. A major aspect of the challenge […]

Manufacturing

  • Infographic: field service redefined

    Infographic: field service redefined

    Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more. How long before it’s a matter of catching up?

  • Two field workers fixing airplane turbines

    IoT connected field service has tapped into a new economy of satisfaction

    There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. […]

Retail

Discover more related articles per dossier:

Customer Stories

  • A woman working in healthcare talking to another woman

    How Capio is using interoperability and conversational intelligence to transform healthcare

    “Our doctors and staff were running faster and faster. Like mice on a wheel trying to keep up,” recalls Niklas Sundler, Technology Innovation Director at Ramsay Santé and Capio, as he explains how COVID-19 changed the rules of healthcare delivery as it swept across Sweden in early 2020. “Everything happened so quickly,” Sundler continues. “We […]

Digital Transformation

  • Two women in a furniture shop looking at color tones on a tablet

    Resilient Retailing: thriving in times of uncertainty

    I’ve been to many NRFs and it’s always exciting. But the energy at this year’s event was positively electric.   After a 3-year hiatus, retailers from across the globe flocked to New York for NRF 2023 in search of ideas and inspiration for how to tackle some of the biggest questions facing retail and CPG right […]

Security & Privacy

Tips

  • Asian woman looking at a tablet

    Microsoft Cloud for Retail: Connect your customers, people, and data

    Retailers have experienced times of tremendous uncertainty. It’s time to lean into change and thrive by becoming a resilient retailer that drives sustainable profitability and growth. We work closely with our partner ecosystem to offer proven solutions that help retailers in 4 key areas to become resilient and experience sustainable success:  Maximize the value of […]