Read Time, 1 min.

Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more.

How long before it’s a matter of catching up?

The not-so-distant future for field service

Free whitepaper: Leading the future of field service

Connecting Field Service Management to the Internet of Things

Download whitepaper

Articles you may be interested in:

Two people working together
Read more Making Every Day Better with Microsoft Teams Customer & employee experience Read Time, 5 min.

Making Every Day Better with Microsoft Teams

Finland’s second-largest public sector employer, HUS Helsinki University Hospital, deployed Microsoft Teams extensively in its organization of 27,000 employees. Microsoft Teams provides HUS with a foundation for customer-oriented digital transformation, which acts as a part of its vision to be a trendsetter in healthcare. The deployed Microsoft services offer an easy-to-use solution for remote appointments […]

Sarah Devitt

Sarah Devitt

Microsoft, Digital Transformation and Public Sector
A sunbed and an umbrella overlooking the ocean
Read more Taking a trip to the cloud brings enhanced efficiency for Apollo Customer & employee experience Read Time, 1 min.

Taking a trip to the cloud brings enhanced efficiency for Apollo

You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal. Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps
9 ways to turn your field service centre into a profit centre
Read more 9 ways to turn your field service centre into a profit centre Customer & employee experience Read Time, 1 min.

9 ways to turn your field service centre into a profit centre

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Discover more related articles per industry:

Education

Finance & Insurance

Government

  • Citizen-Experience-Image
    Read more A focus on Citizen Experience drives public sector transformation Customer & employee experience Read Time, 3 min.

    A focus on Citizen Experience drives public sector transformation

    In recent times, providing a responsive and efficient service that meets citizens’ expectations has become a priority for public sectors across the EU. But as citizen experience (CX) – such as improving citizen satisfaction and providing efficient digital services – takes center stage, many national, regional and local government organizations are falling behind. Governments must […]

  • Two people inside using Surface Go in office
    Read more How technology is transforming the work of governments Innovation Read Time, 3 min.

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

Manufacturing

Retail

  • a person standing in front of a truck
    Read more Why leading Irish retailer Musgrave is ready for anything with cloud technology Innovation Read Time, 7 min.

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • Whitepaper: Retail Insights – Harnessing the Power of Data
    Read more Whitepaper: Retail Insights – Harnessing the Power of Data Data insights & intelligence Read Time, 1 min.

    Whitepaper: Retail Insights – Harnessing the Power of Data

    The retail industry contributes a significant portion to the GDP of many countries, employs tens of millions of people and touches nearly everyone. In order to gain insight at a particularly volatile time for the industry, we recently conducted a survey with 100 retail executives to gain insight into their business challenges and learn about […]

Discover more related articles per dossier:

Customer Stories

  • a group of people using a virtual map of a sea
    Read more Overcoming a sea of data with Microsoft Azure Data insights & intelligence Read Time, 1 min.

    Overcoming a sea of data with Microsoft Azure

    With 12,000 ships certified, DNV GL’s job of ensuring they’re built safely and remain safe should be overwhelming, especially with the more than 50,000 inspections it must carry out each year. However, by making use of machine learning algorithms in Microsoft Azure, the company is not only increasing efficiency and satisfying its customers, but it’s […]

Digital Transformation

  • Faber Bygg move from analogue to automation for an agile workplace
    Read more Faber Bygg move from analogue to automation for an agile workplace Innovation Read Time, 5 min.

    Faber Bygg move from analogue to automation for an agile workplace

    “Our digital transformation has meant that we’ve stopped using trees to produce paper for our operations, now we just use it to build houses.” When Jan Arild Wathne, CEO of Faber Bygg, joined the Norwegian construction company two and a half years ago, it was a small, traditional organization that relied heavily on paper-based processes. […]

Security & Privacy

Tips

  • Male store associate helping female customer in tech shop
    Read more Creating great experiences for employees and the customers they serve Business optimization Read Time, 2 min.

    Creating great experiences for employees and the customers they serve

    Retail is experiencing ongoing labor shortages in the aftermath of the pandemic. Many people have retired early, found new jobs, or have simply decided to leave the labor market. As competition for skilled and experienced staff has become fiercer, attracting talent and retaining staff is crucial for survival and success.  While increasing wages and benefits […]