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Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more.

How long before it’s a matter of catching up?

The not-so-distant future for field service

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Articles you may be interested in:

Uncovered: 4 Essential Field Service Trends For 2018
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Uncovered: 4 Essential Field Service Trends For 2018

In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps
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Read more Webinar series: How to foster customer relationships at a critical time Customer & employee experience

Webinar series: How to foster customer relationships at a critical time

Watch three episodes on-demand.

Leentje Chavatte

Leentje Chavatte

Microsoft, Data & AI and Digital Transformation
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Read more Resilient Retailing: thriving in times of uncertainty Customer & employee experience Read Time, 5 min.

Resilient Retailing: thriving in times of uncertainty

I’ve been to many NRFs and it’s always exciting. But the energy at this year’s event was positively electric.   After a 3-year hiatus, retailers from across the globe flocked to New York for NRF 2023 in search of ideas and inspiration for how to tackle some of the biggest questions facing retail and CPG right […]

Alejandro Mondragon

Alejandro Mondragon

Industry Lead Retail and Consumer Goods at Microsoft Western Europe

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    Personalized learning is a goal that educators everywhere have been trying to achieve for years. But the pandemic shone a light on the complexity of that challenge for teachers, who face a more diverse set of student needs than ever before.  Because delivering a truly personalized learning experience for every student has traditionally required lots […]

Finance & Insurance

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    The Fire Group: how data-driven processes are reshaping sustainable credit management

    “We want to change the way credit management is perceived, because we play an important social role in this sector. Data and technology allow us to show the critical role that we play in a more direct way.” Sonia Di Nuzzo, Corporate Communication Leader at Fire is outlining the ambitious goal the company is setting for the industry it operates in with data. As Italy’s largest independent credit management solutions provider, Fire plays a pivotal role […]

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    How to transform banking with Personetics’ revolutionary app

    A new generation of customers now expects much more from banking. The customer journey, not the product, needs to be the focus for financial services. And the key to enhancing it is data.   Personetics is responding to this demand with its white label solution that allows any bank to start to maximize the benefits of […]

Government

Healthcare

Manufacturing

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    “I suppose you could say we were dating at first,” says Michael Karlsen, CEO and co-founder of Onomondo, as he recalls his company’s first meeting with Danish shipping behemoth A.P. Moller – Maersk in February 2019. He admits that the two companies were an unlikely corporate couple: the small, Copenhagen-based start-up IoT operator Onomondo with less than 20 employees, and the massive, 79,900-strong Maersk with its global fleet of over 700 vessels and 3.5 million containers.   The match was made by the Danish Energy Authority. “They knew we were very interested […]

Retail

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Tips

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    In a powerful storm, a tree that does not bend is likely to break. In 2020, the pandemic put storm-like forces on global supply chains – and many of them simply broke. There were shortages of many household items and commercial supplies, with many retailers forced to ration sales of some products.  This showed how […]