4 ways Microsoft is a leader in customer lifecycle management
Microsoft is recognized as an industry leader for product innovation across the entire customer lifecycle, as evidenced in recent analyst reports.
You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal.
Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics 365 has unlocked a world of business innovation and productivity gains. From freeing staff of time-consuming tasks, to better serving customers and reducing ongoing costs, Apollo is taking advantage of a modern way of working and exploring exciting new opportunities with data and AI… all thanks to the cloud.
We reduced our manual processes by 95% without writing a single line of code and with absolutely zero monetary investment.