Eva de Vries
Central Marketing Operations Lead
Microsoft 365 Copilot is rapidly transforming the way organizations work across multiple sectors, all around the world.
With a 116% potential return on investment and an expected $18.8m in productivity benefits, workplaces are turning to this game-changing solution for a range of reasons – from drafting emails to keeping track of meetings, perform complex data analysis and more.
In the public sector, the potential is significant. Faced with increasing pressure to deliver more efficient, responsive, and innovative services to their citizens, organizations are turning to AI and digital transformation to streamline their work and drive much-needed efficiencies.
A key trend in modern governance is the move towards intelligent automation and the augmentation of public servants with AI tools. As data volumes grow and citizen expectations rise, governments are using cloud-based AI to automate routine tasks, synthesize vast amounts of information, and provide real-time insights.
This shift is freeing up valuable human capital to focus on more complex problem-solving, policy development, and direct citizen interaction, fundamentally reshaping how public services are delivered and how government employees work.
The potential for efficiency is all the more powerful when Copilot is paired up with one of the most exciting technologies on the market: AI agents.
According to our recent eBook “AI Agents – Your Competitive Edge in the Digital Era”, AI agents “aren’t just tools. They’re powerful business catalysts that work around the clock to clear obstacles across your organization”. Combine it with Copilot’s productivity capabilities, and you’ll have a “powerful AI ecosystem – boosting personal efficiency and scaling automation across your entire organization”.
From processing information to drafting documents and managing email, AI-driven approaches are already helping public servants to work more efficiently, freeing them to focus on complex citizen needs and innovative service delivery.
Many tasks are estimated to have helped save multiple hours per month, up to 28 hours per employee. Organizations have also seen clear improvements in the quality of work, while employee satisfaction with the operation of Copilot is also positive.
Among recent initiatives, digital assistants are helping public sector organizations communicate with citizens who don’t speak the local language. Multilingual avatars are becoming valuable allies when it comes to improving citizen services.
By embracing AI in its many forms, public sector organizations are creating testing grounds for national models of information provision and services that are accessible to all. All while empowering employees to focus on the most pressing tasks and work as efficiently as possible.
De AI-trein is vertrokken. Als je nog niet op het perron klaarstaat, is het tijd om je te haasten. Dat is de gedachte die bij veel grote Nederlandse organisaties en multinationals leeft – vaak de bedrijven die technologische ontwikkelingen op de voet volgen, de voordelen daarvan inzien en graag zo snel mogelijk met nieuwe technologie […]
Anke Den Ouden
CEO
Cloud has significantly transformed the ISV industry and customer expectations. Therefore, building and scaling your apps on a trusted, secure cloud is critical to customer retention and acquisition. Become a Microsoft ISV. Get guidance on building modern, scalable, and secure apps, and developing your go to market plans. Finally, present your solution on the Commercial Marketplace and take advantage of multiple channels […]
Jeffrey Vermeulen
Business Group Lead – Cloud & Enterprise
Een vraagstuk/discussie over de toekomst van blended leren binnen het MBO met experts, leiders en vormgevers De discussie omtrent blended onderwijs en hoe dit lange termijn in te zetten is inmiddels wel bekend. Overal in onderwijsland zijn we bezig met de juiste ‘blend’ uit te vinden, toe te passen en na te denken over wat […]
Maud Pols
Learning Specialist at Microsoft
