Johanna Winqvist
Microsoft, Modern Workplace
Firstline Workers are the first point of contact between an organisation and their customers. They’re behind the counter, on the factory floor, at the help desk – and they shape the way people view a business, its products and services.
However, Firstline Workers don’t always have access to the right tools to do their job effectively. In this age of digital transformation, we think it’s time we empowered them to achieve more.
“78% of business leaders agree: success requires connecting and empowering Firstline Workers with technology”
We partnered with Harvard Business Review Analytic Services to examine the importance of Firstline Workers within the context of digital transformation. One of the interesting things we found was that 78% of business leaders agreed that empowering Firstline Workers with technology was critical to success. But less than half of those workers were digitally connected.
With the fast pace of today’s business, nobody can afford to stand still. Our report includes market trends, solutions to increase efficiency and improve customer experiences, and proactive guidance on investing and developing your valuable frontline workers.
What your employees aren’t telling you
In today’s increasingly competitive world there has never been a more important time for businesses to be aligned in their ways of working. Success demands that everyone within the organisation is pulling in the same direction but as Microsoft’s Work Reworked report reveals, there is still much room for improvement. This is highlighted in the […]
Johanna Winqvist
Microsoft, Modern Workplace
Walking before you run: is your workplace ready for GenAI?
In all the excitement around the potential of generative AI, it’s easy to focus on one misleading question. Business leaders don’t really need to ask themselves whether their organization should use generative AI. With findings from the IDC showing that organizations are realizing an average return of $3.5 for every $1 they’ve invested in generative […]
Joacim Damgard
President, Microsoft Western Europe
eBook: How to avoid security nightmares so your business can succeed
Are security nightmares keeping you up at night? Securing your data means giving you and your employees the peace of mind to think big and achieve more. Reports show that small and medium-sized businesses are particularly vulnerable to data breaches and other security incidents. In fact, 43% of all cyber-attacks target SMBs. Why? Because many […]
Johanna Winqvist
Microsoft, Modern Workplace
