Johanna Winqvist
Microsoft, Modern Workplace
Firstline Workers are the first point of contact between an organisation and their customers. They’re behind the counter, on the factory floor, at the help desk – and they shape the way people view a business, its products and services.
However, Firstline Workers don’t always have access to the right tools to do their job effectively. In this age of digital transformation, we think it’s time we empowered them to achieve more.
“78% of business leaders agree: success requires connecting and empowering Firstline Workers with technology”
We partnered with Harvard Business Review Analytic Services to examine the importance of Firstline Workers within the context of digital transformation. One of the interesting things we found was that 78% of business leaders agreed that empowering Firstline Workers with technology was critical to success. But less than half of those workers were digitally connected.
With the fast pace of today’s business, nobody can afford to stand still. Our report includes market trends, solutions to increase efficiency and improve customer experiences, and proactive guidance on investing and developing your valuable frontline workers.
Is after hours work destroying your productivity (and health)?
Are you at risk of getting burned out at work? After a full day of work, you leave the office, only to be bombarded with a stream of emails from colleagues, customers and managers, requiring attention. So, you arrive home, say hello to spouse and kids, have a quick dinner, and start answering emails…. Sound […]
Johanna Winqvist
Microsoft, Modern Workplace
5 ways to keep employees engaged and productive
Your business will never possess a more powerful competitive advantage than your employees. Are you making the right choices to take full advantage of that value — or even to hang on to it? Help your employees stay engaged, satisfied and productive Just 13% of global workers are highly engaged and highly satisfied with their […]
Johanna Winqvist
Microsoft, Modern Workplace
eBook: How to avoid security nightmares so your business can succeed
Are security nightmares keeping you up at night? Securing your data means giving you and your employees the peace of mind to think big and achieve more. Reports show that small and medium-sized businesses are particularly vulnerable to data breaches and other security incidents. In fact, 43% of all cyber-attacks target SMBs. Why? Because many […]
Johanna Winqvist
Microsoft, Modern Workplace
