Woman with smartphone

Report: Building for Success at the Firstline of Business

Johanna Winqvist

Johanna Winqvist

Microsoft, Modern Workplace

Read Time, 1 min.

Firstline Workers are the first point of contact between an organisation and their customers. They’re behind the counter, on the factory floor, at the help desk – and they shape the way people view a business, its products and services.

However, Firstline Workers don’t always have access to the right tools to do their job effectively. In this age of digital transformation, we think it’s time we empowered them to achieve more.

“78% of business leaders agree: success requires connecting and empowering Firstline Workers with technology”

Get the Harvard Business Review report

We partnered with Harvard Business Review Analytic Services to examine the importance of Firstline Workers within the context of digital transformation. One of the interesting things we found was that 78% of business leaders agreed that empowering Firstline Workers with technology was critical to success. But less than half of those workers were digitally connected.

With the fast pace of today’s business, nobody can afford to stand still. Our report includes market trends, solutions to increase efficiency and improve customer experiences, and proactive guidance on investing and developing your valuable frontline workers.

Free firstline workers report

Harvard Business Review Analytic Services: Building for Success at the Firstline of Business

Education

  • A group of students in front of a school

    PCOU Willibrord uses smart automation to define the future of education

    “It’s all about teaching and giving time to the educators, so they can give time to the students. If we can make IT simple, that’s my purpose, my thing.” Peter Schep, ICT Manager at PCOU Willibrord Foundation, explains why he believes efficient IT is central to the learning and development of both educators and students. […]

  • a woman using a laptop

    Make remote learning work better for everyone. Find out how.

    Since the COVID-19 outbreak first hit China, our education customers in the country have done amazing things to keep students engaged while they transition to remote learning. From eLearning innovations, to keeping students’ spirits high with photo and cooking challenges – teachers and students have shown extraordinary resilience during this difficult time. Now, as the […]

Government

  • a large old building with many windows

    Raad van State: Creating a virtual courtroom through a remote-working solution

    “This situation has proven that with the right means, support and trust, you can remove half of the desks in your building – and in that sense, I don’t think we’ll ever see 700 people at the same time in the office again.” Ron Lamers, Project Manager at Raad van State, is talking about the […]

  • Ineco

    Ineco improves employee productivity with modern tools and AI

    Struggling with software doesn’t help people get more done. Likewise, if sharing files and collaborating on documents is difficult, productivity takes a hit. Ineco, a Spanish public sector company, understands this, which is why it set out to change the way employees interact with technology and one another. By deploying Microsoft 365 to its over […]

Healthcare

  • Healthcare professionals operating on a patient

    Maasstad Hospital: Working as one medical team during a crisis

    In times of crisis, an organization looks to its leadership for guidance. As COVID-19 spread through Europe in early 2020, Maasstad Ziekenhuis Hospital CEO Peter Langenbach had planned to lead his hospital’s crisis response as he would any other – being present and visible, leadership traits instilled in him during his time in the Dutch […]

  • a woman standing in front of a screen

    Istituto Neurologico Carlo Besta: providing essential patient care from a distance

    “Telehealth was a technology we’d been planning to implement for a couple of years. But then almost overnight everything changed – it became a must-have platform the hospital needed today.” Francesca De Giorgi, CIO of Italian research hospital IRCCS Carlo Besta, reflects on the recent challenges her team faced when social distancing measures imposed by […]

Manufacturing

  • Etex

    Etex uses modern tools to unite its business and better focus on customers

    When it comes to construction, all components must come together in a timely manner in order to produce the optimum product. While Etex, a Belgian building solution manufacturing company, helps make this a reality on a day-to-day basis, it wanted to find a way to enhance productivity and collaboration internally. With locations across more than […]

  • Mais on a sunny day

    COFCO International: How cloud technologies ensured business continuity during challenging times

    “I have worked at COFCO for 12 years, always in an office. But I have spent the last 63 days working from home.” Marcus Seelbach, Chief HR Officer at global agribusiness COFCO International, is talking from his home via video call about the transition he and all his colleagues have undergone since COVID-19 led to the closure of the company’s offices worldwide. “But thanks to the preparation and […]

Retail

  • Picture from the back of a person attending a Teams meeting with 2 colleagues, discussing about a furniture fabric.

    Zuiver: Supporting both business and culture through technology

    “Since moving to the cloud, there are no limitations anymore. And I’m certain without this technology, we would not have seen the growth we have today.” Jaap Landsaat, CFO and Head of IT at Dutch furniture designer Zuiver, is talking about the profound impact technology has had on the business he co-founded more than 20 years ago. “Back then, we had 100 orders a week […]

  • HeadBrands is ready for the future with Microsoft 365 Business

    HeadBrands is ready for the future with Microsoft 365 Business

    Since its creation in 2010, HeadBrands has continued to grow, rapidly becoming the leading retailer of hairdressing products in Scandinavia. HeadBrands needed a modern IT solution to increase its business productivity and improve collaboration, both within the company and externally. Its response to this challenge was to replace most of its previous services with Microsoft […]