Work & Productivity

Elevating customer support at Polestar through AI

All fast-growing companies know how hard it is to grow without losing quality along the journey. For a car company like Polestar, with a high-end product and a strong brand image, the relationship to customers and potential customers is extremely important. So how do you achieve higher customer satisfaction and lower your costs per customer […]

Supporting employees across the world with a virtual desktop solution

“It’s always good to see that you have made the right technology choices, and when you need something to happen – it can happen.” Stefan De Boer, Global IT Head at recruitment specialist Brunel, is talking about his company’s ethos to embracing new technologies and how it helped them quickly adapt to remote working during the COVID-19 crisis. “We were […]

PCOU Willibrord uses smart automation to define the future of education

“It’s all about teaching and giving time to the educators, so they can give time to the students. If we can make IT simple, that’s my purpose, my thing.” Peter Schep, ICT Manager at PCOU Willibrord Foundation, explains why he believes efficient IT is central to the learning and development of both educators and students. […]

Northwest Clinics: A new era in virtual healthcare

“I am generally quite modest – I don’t like to brag about my achievements too much. But in this case, I want to make an exception. I want to tell the world what we have done.” For Ed de Myttenaere, CIO at Northwest Clinics hospital (Noordwest Ziekenhuisgroep) in the Netherlands, breaking with tradition is becoming increasingly normal. In responding to the COVID-19 outbreak, his team have implemented a virtual consultation solution that has the potential to redefine […]

Istituto Neurologico Carlo Besta: providing essential patient care from a distance

“Telehealth was a technology we’d been planning to implement for a couple of years. But then almost overnight everything changed – it became a must-have platform the hospital needed today.” Francesca De Giorgi, CIO of Italian research hospital IRCCS Carlo Besta, reflects on the recent challenges her team faced when social distancing measures imposed by […]

The ‘Big Bang’ approach to digital transformation – and how to make it work

These days there’s no such thing as ‘business as usual’. Change and disruption are the new normal. Just think of the changes affecting your organization right now, with new technology and techniques driving new attitudes and expectations from employees and customers alike. Everything is changing. And the one thing all those changes have in common […]

When change is the new normal: New research into the future of work

The pace of change in the modern workplace is relentless. Not a week goes by that a new digital innovation or technologically driven approach emerges to disrupt and influence our workplace status quo. And yet, despite these emerging innovations, our capacity to move with the times and stay abreast of these changes remains very much […]

Microsoft solutions that are transforming 3 companies

Can you imagine your workplace without the internet? Think of the difference in culture, the pace of change, the connectedness of colleagues and clients. Technology has always had a significant impact on the culture of work. But in today’s workplace, this has proliferated as the speed of technological evolution has continued to accelerate at a […]

Customer satisfaction scales new heights, here’s why

If you’ve conquered the slopes, you’ll know what a soaring, challenging, unforgettable experience skiing holidays can be. But back at base, none of this is possible without teams of people collaborating around the clock to provide all the required services—from initial holiday booking, ski-hire logistics and cable-car maintenance, to restaurant operations and ski–lesson planning. This is where Swiss-based Weisse Arena Gruppe LAAX, […]