Two field workers fixing airplane turbines

IoT connected field service has tapped into a new economy of satisfaction

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Read Time, 1 min.

There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. The break-fix model has been broken, and the industry is fast realising the most lucrative fix lies in IoT connected equipment.

The monetisation of products-as-a-service (PaaS) has opened up a new stream of potential incomes for field service providers. Connected equipment can now communicate required maintenance, sending back data so that predictive algorithms can provide optimum maintenance cycles to field agents using AI-augmented tools. This is creating very real customer satisfaction with less downtime, and more bespoke servicing.

Bill Moffett, Senior Product Marketing Manager of Manufacturing at Microsoft, explores how this paradigm shift is creating waves for both providers, and customers in field services. By bringing on IoT connected equipment and using Microsoft to integrate with existing systems, providers gain visibility across their customer base, increasing upsell prospects, and ensuring greater satisfaction with a first-time fix on maintenance call-outs. A field of opportunity awaits.

Microsoft’s Connected Field Service offerings enable manufacturers to gain visibility into performance by connecting and remotely monitoring devices. With the addition of machine learning, manufacturers minimize downtime by creating alerts and automated workflows that facilitate predictive maintenance.

Read the full story here

Free eBook: 5 ways to know you are ready for connected field service

Assess whether it's time to upgrade your field service solution

Discover more related articles per industry:

Education

Finance & Insurance

Government

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

  • A skyscraper in a city

    The ‘Gov Pod’ series: Microsoft in Government

    Learn how cloud computing, emerging technologies and blockchain can enhance the lives of employees and citizens.

Healthcare

  • A woman undergoing a scan

    Predictive maintenance is improving quality of life for cancer patients

    With cancer affecting more than 17 million people annually, a figure set to rise dramatically in the coming years, efficient and cost-effective treatment is essential. Since deploying Microsoft Azure IoT, IBA Worldwide, a leading developer of medical equipment for cancer treatment, has been able to reduce the cost of maintenance and improve repair times for […]

  • A man sitting down and smiling at the camera

    dacadoo: opening the digital door to a healthier future and a better world

    “530 years ago, Leonardo Da Vinci attempted to define the quality of human life. Fast forward half a millennium and we are doing the same thing – just with different technology.” Much like Da Vinci, Peter Ohnemus has grand ambitions for the role he can play in shaping human history. The CEO of global health […]

Manufacturing

  • Uncovered: 4 Essential Field Service Trends For 2018

    Uncovered: 4 Essential Field Service Trends For 2018

    In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

  • A photo of trees

    Future society: The utility company turning up the heat with AI

    One Swedish utility company is undergoing a journey in energy innovation―empowered by dynamic collaborations and AI technology. Frosty commutes from work in wintery Nordic cities are endured knowing that a toasty home awaits. Keeping city energy consumption steadily regulated is key, not just for an economical and warm home for residents, but to minimise environmental […]

Retail

Discover more related articles per dossier:

Customer Stories

  • a man holding a paint spray

    What we can learn from AkzoNobel’s digital transformation

    Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

Digital Transformation

Press

Security & Privacy

Tips