Immediate benefits for Handicare thanks to Microsoft Dynamics 365 for Field Service

Personalized learning is a goal that educators everywhere have been trying to achieve for years. But the pandemic shone a light on the complexity of that challenge for teachers, who face a more diverse set of student needs than ever before.  Because delivering a truly personalized learning experience for every student has traditionally required lots […]

Blended and hybrid learning – Discover how Microsoft Teams can enhance your teaching experience

Raiffeisen has developed a chatbot so it can remain competitive and better serve its customers.

Financial services company Belfius will transfer all of its banking services to the cloud over the next seven years. This initiative is an important pillar in the company’s strategy to adapt to the changing needs of its customers – making its processes more cost-effective, safe and sustainable. This is a pioneering step for Belfius. In […]

“Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

In recent times, providing a responsive and efficient service that meets citizens’ expectations has become a priority for public sectors across the EU. But as citizen experience (CX) – such as improving citizen satisfaction and providing efficient digital services – takes center stage, many national, regional and local government organizations are falling behind. Governments must […]

Our healthcare experts share progress on four of the latest Microsoft innovations to address today’s most pressing health and business challenges.

2020 has been an unpredictable and transformative year for every industry. But no sector has felt the impact of COVID-19 quite as acutely as healthcare. Hospitals and other healthcare institutions all over the world have had to adapt quickly to a situation that is changing and evolving every day. A major aspect of the challenge […]

Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

With 12,000 ships certified, DNV GL’s job of ensuring they’re built safely and remain safe should be overwhelming, especially with the more than 50,000 inspections it must carry out each year. However, by making use of machine learning algorithms in Microsoft Azure, the company is not only increasing efficiency and satisfying its customers, but it’s […]

The rise of ecommerce has been a major factor in the shift towards digital in retail with the high street increasingly becoming a less regular destination for consumers. Customers have come to expect a superior experience across multiple channels (including in-store). Maximizing customer insights requires unifying your data sources across the end-to-end buyer journey to […]

Fashion brands all over the world have spent the past year reimagining the industry with a more digital mindset. The disrupting effect of COVID-19 has forced them to keep their stores shut for long months, cancel their fashion shows and make their day-to-day operations much more complex than they used to be. Yet as the […]