An older man and a younger boy smiling, surrounded by trees
Read Time, 2 min.

The less time spent on administrative processes, the sooner relief aid can reach refugee camps around the world. This is the simple goal of implementing Microsoft Dynamics 365 for Finance and Operations in the Danish Refugee Council.

Cross-collaboration is business critical

How do you improve collaboration in a global organisation with 7,000 employees, more than 150 offices and thousands of volunteers and projects all over the world?

This was the question that the Danish Refugee Council (DRC) asked themselves. They had previously handled HR, finance, grants and logistics in multiple IT solutions, offering several challenges. The grants management system was a piece of proprietary software that made workflows heavy and time consuming. Employees had to manually handle all supply chain steps in the logistics solution. The HR solution was not able to give the organisation a global overview of all employees, and the finance system needed a replacement and an upgrade.

Coherent platform streamlines and boosts efficiency

The Danish Refugee Council chose to implement Microsoft Dynamics 365 for Finance and Operations. With a single coherent platform, the Danish Refugee Council can now work as “One DRC” across national borders. Within HR, it means that they get a global solution that requires fewer printed forms, giving managers better overview and yielding more time for staff skills development. Within finance, the Danish Refugee Council is enjoying an agile cloud-based solution, where data is always available in real-time – regardless of the employee’s location and role in the organisation. The finance solution also integrates with HR, logistics and grants. This means that the Danish Refugee Council can align its processes and enjoy better insights into the overall operation. Within grants, the Danish Refugee Council will have a standardised and simpler handling, supporting the varying requirements for documentation and reporting. And within logistics, the Danish Refugee Council is provided with a system-supported supply chain including full transparency in the procurement process securing a faster execution from funding to the distribution of aid.

Faster aid and more of it

What is true in every other organisation also applies to the Danish Refugee Council: The more workflows that can be digitised, the more workflows can be automated. This offers several benefits:

  • With digital support for core processes, the Danish Refugee Council can focus more time and financial resources to providing relief aid in refugee camps around the world
  • With standardised functionality, the Danish Refugee Council can ensure that every employee across the world has a uniform way of working, which increases data quality and reduces the amount of errors in administrative processes
  • Maintenance and upgrades of different solutions can be a resource-straining process if multiple suppliers need to coordinate the work. With Microsoft Dynamics 365 the Danish Refugee Council has only one supplier to contact and one solution to service

Free eBook: Your Roadmap for a digital-first business

Discover how to navigate, rethink, and optimize for a digital-first world.

Try Microsoft Dynamics for free

Unify CRM and ERP capabilities and break down data silos with Dynamics 365

Discover more related articles per industry:

Education

Finance & Insurance

  • How to transform banking with Personetics’ revolutionary app

    How to transform banking with Personetics’ revolutionary app

    A new generation of customers now expects much more from banking. The customer journey, not the product, needs to be the focus for financial services. And the key to enhancing it is data.   Personetics is responding to this demand with its white label solution that allows any bank to start to maximize the benefits of […]

  • a view of a city

    Harvesting data helps save water

    With more than 140 years of history, the financial service company Ibercaja is deeply invested in the north-east region of Spain. In order to support its rural clients and solve the local water scarcity problems, the company now helps farmers to digitally transform their crop management. Key to this transformation are “Internet of Things“ enabled […]

Government

Healthcare

Manufacturing

Retail

  • Shopkeeper tending a customer in a clothing store

    Blending the physical and digital retail experience? Add a splash of data!

    There is a simple truth at the heart of the retail sector – if you don’t look after your customers, someone else will. The fight for customers has intensified in recent years and shows no sign of cooling down. The retail success stories of the future are expected to be a smart and seamless blend […]

  • Two women in a furniture shop looking at color tones on a tablet

    Resilient Retailing: thriving in times of uncertainty

    I’ve been to many NRFs and it’s always exciting. But the energy at this year’s event was positively electric.   After a 3-year hiatus, retailers from across the globe flocked to New York for NRF 2023 in search of ideas and inspiration for how to tackle some of the biggest questions facing retail and CPG right […]

Discover more related articles per dossier:

Customer Stories

  • a man holding a paint spray

    What we can learn from AkzoNobel’s digital transformation

    Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

Digital Transformation

  • The Best Coffee Is Brewed In The Cloud

    The Best Coffee Is Brewed In The Cloud

    Modern coffee is complicated. Gone are the days when a quick cup of ‘instant’ in the morning would satisfy most of us. Coffee is a living, breathing culture, and with it comes a burgeoning set of consumer expectations. Meeting and exceeding them determines whether coffee businesses sink or swim in an industry where you’re only […]

Security & Privacy

Tips

  • female shopkeeper looking at her work tablet

    Create flexible retail supply chains that are built to last

    In a powerful storm, a tree that does not bend is likely to break. In 2020, the pandemic put storm-like forces on global supply chains – and many of them simply broke. There were shortages of many household items and commercial supplies, with many retailers forced to ration sales of some products.  This showed how […]