Infographic: field service redefined
Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more. How long before it’s a matter of catching up?
More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a preventative service, which will undoubtedly lead to satisfied customers. So, how well prepared are you?
Field Service enables you to adapt your plans precisely to your expectations, and allows you to carry out maintenance tasks based on predictions. By storing data in the Cloud or using Internet of Things (IoT) technology with sensors, you’ll be able to offer services to your customers before they know they need them. Field Service allows you to monitor equipment remotely and offer preventative solutions. For example, an engineer may be able to prevent a fault with a lift by performing a certain maintenance task in good time. What’s more, you’ll also be able to send personalised offers to your customers for services they hadn’t yet considered.
Our free e-book lists 5 reasons why your organisation might be ready to become a Field Service organisation. For example, you may already – unknowingly – be using a program that would help you provide field service, or you may want your technical staff to start looking beyond emergency repairs.