5 ways you know you’re ready for connected field service

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Read Time, 1 min.

More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a preventative service, which will undoubtedly lead to satisfied customers. So, how well prepared are you?

Using data to make predictions

Field Service enables you to adapt your plans precisely to your expectations, and allows you to carry out maintenance tasks based on predictions. By storing data in the Cloud or using Internet of Things (IoT) technology with sensors, you’ll be able to offer services to your customers before they know they need them. Field Service allows you to monitor equipment remotely and offer preventative solutions. For example, an engineer may be able to prevent a fault with a lift by performing a certain maintenance task in good time. What’s more, you’ll also be able to send personalised offers to your customers for services they hadn’t yet considered.

Are you ready for optimal field service?

Our free e-book lists 5 reasons why your organisation might be ready to become a Field Service organisation. For example, you may already – unknowingly – be using a program that would help you provide field service, or you may want your technical staff to start looking beyond emergency repairs.

Try Microsoft Dynamics for free

Unify CRM and ERP capabilities and break down data silos with Dynamics 365

Education

Finance & Insurance

Government

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

  • a close up of a mans face

    AI is driving value across businesses in Europe – so why is only 4% of the public sector seeing real impact?

    In April 2018, the European Commission adopted its first AI strategy, laying out a vision for how AI could transform the public sector. The strategy revealed how new machine-learning technologies and data tools can improve public services, reduce costs, provide staff with new skillsets and drive efficiencies. And yet, for the vast majority of public […]

Healthcare

  • Two people working in Healthcare with a Windows device

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

  • A woman undergoing a scan

    Predictive maintenance is improving quality of life for cancer patients

    With cancer affecting more than 17 million people annually, a figure set to rise dramatically in the coming years, efficient and cost-effective treatment is essential. Since deploying Microsoft Azure IoT, IBA Worldwide, a leading developer of medical equipment for cancer treatment, has been able to reduce the cost of maintenance and improve repair times for […]

Manufacturing

  • Infographic: field service redefined

    Infographic: field service redefined

    Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more. How long before it’s a matter of catching up?

  • a man holding a paint spray

    What we can learn from AkzoNobel’s digital transformation

    Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

Retail

  • a person standing in front of a truck

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • Big data boosts business for beverage company

    Big data boosts business for beverage company

    Contemplate, if you will, the multiple choices available every time you want something to drink. Water? Juice? Soft drink? Do you want a single-serve can or a six-pack? Or maybe you just grab a liter bottle. The fact is, we as consumers expect a lot of options and the global non-alcoholic beverage industry delivers. Arca […]