Skip to main content
a group of people standing on top of a snow covered mountain

Customer satisfaction scales new heights, here’s why

Johanna Winqvist

Johanna Winqvist

Microsoft, Modern Workplace

Read Time, 2 min.

If you’ve conquered the slopes, you’ll know what a soaring, challenging, unforgettable experience skiing holidays can be. But back at base, none of this is possible without teams of people collaborating around the clock to provide all the required services—from initial holiday booking, ski-hire logistics and cable-car maintenance, to restaurant operations and skilesson planning. This is where Swiss-based Weisse Arena Gruppe LAAX, a well-known trendsetter in the field of alpine tourism, has taken things to a whole new level; overcoming geographical distance and lack of connectivity to empower workers in providing a world-class experience for its customers. 

Building a strategy for success

Even with the best of intentions, poor and intermittent communication across teams means valuable services can easily break down, taking customer satisfaction down with them. Seeing this, Weisse Arena Gruppe LAAX worked closely with digital partner Ambit Group AG to build a digitisation strategy that would enhance their teams’ connectivity and thereby optimise the quality of services it offers.  

As a result, through the implementation of Office 365, Microsoft Teams and Dynamics 365, it has been able to completely map the guest journey and provide over 1,200 employees with the digital tools to communicate seamlessly, regardless of location. 

Staying focused on what matters

Now, behind the scenes, analysts map data in Mission Control, technical supervisors finetune mechanics on the mountain, ski and snowboard instructors share files, all empowered by Microsoft’s suite of solutions. This connectedness has enabled Weisse Arena Gruppe LAAX employees to collaborate better than ever before, so guests can worry less about logistics, and focus more on enjoying those pristine mountains and vast blue skies.  

High innovative power, operational excellence, combined with the ideal modern platform, this is what enables our 1,200 employees to communicate with each other even better, to work better together and to continuously optimise our processes; to achieve the overall objectiveadded value for our guests!

Flavio Battaini, COO, Weisse Arena Gruppe, Switzerland

 

Free eBook: 5 reasons your modern workforce needs Microsoft Teams

Businesses must decide how they’ll respond to the new ways teams work together. To find out how, download this free eBook.

Education

  • Cloud

    A guide to GDPR for schools

    A guide to GDPR for schools With the EU’s new General Data Protection Regulation coming into effect on May 25, understand how schools like yours can take the right steps towards compliance with this free eBook – and other useful resources. Your school on a journey Your school is on a journey with lots of […]

  • a person sitting at a table using a laptop

    How to enhance traditional teaching methods with Microsoft Teams

    COVID-19 has had a huge effect on the daily routines of millions of educators and students across the world. The Microsoft Education team has remained committed to helping everyone stay connected and engaged through remote learning. And now, as countries begin to emerge from the crisis, Microsoft is helping schools shift to ‘blended learning’ – […]

Government

  • Iceland runs on Trust

    How the cloud helped a small nation realise big ambitions

    In December 2015, the Icelandic government kicked off a digital infrastructure review. With more than 100 different suppliers managed by over 100 IT managers in each public institution, the brief was clear; to simplify operations and streamline IT for over 20,000 users. The solution: Fast forward two and a half years, and a decision was […]

  • a group of people performing on stage in front of a crowd

    City of Liège: Facilitating decision making in difficult times

    For many organizations, social-distancing measures brought about by COVID-19 have drastically slowed day-to-day operations – and for some, even stopped them altogether. But for local governments across Europe, like the Belgian city of Liège, slowing down hasn’t been an option.  From supporting citizens and businesses to protecting frontline workers, Liège city had to quickly provide stability during this crisis and ensure important decisions could still be made in a democratic […]

Healthcare

  • a woman standing in front of a screen

    Istituto Neurologico Carlo Besta: providing essential patient care from a distance

    “Telehealth was a technology we’d been planning to implement for a couple of years. But then almost overnight everything changed – it became a must-have platform the hospital needed today.” Francesca De Giorgi, CIO of Italian research hospital IRCCS Carlo Besta, reflects on the recent challenges her team faced when social distancing measures imposed by […]

  • NorthWest Clinics building

    Northwest Clinics: A new era in virtual healthcare

    “I am generally quite modest – I don’t like to brag about my achievements too much. But in this case, I want to make an exception. I want to tell the world what we have done.”  For Ed de Myttenaere, CIO at Northwest Clinics hospital (Noordwest Ziekenhuisgroep) in the Netherlands, breaking with tradition is becoming increasingly normal. In responding to the COVID-19 outbreak, his team have implemented a virtual consultation solution that has the potential to redefine […]

Manufacturing

  • Etex

    Etex uses modern tools to unite its business and better focus on customers

    When it comes to construction, all components must come together in a timely manner in order to produce the optimum product. While Etex, a Belgian building solution manufacturing company, helps make this a reality on a day-to-day basis, it wanted to find a way to enhance productivity and collaboration internally. With locations across more than […]

  • Mais on a sunny day

    COFCO International: How cloud technologies ensured business continuity during challenging times

    “I have worked at COFCO for 12 years, always in an office. But I have spent the last 63 days working from home.”  Marcus Seelbach, Chief HR Officer at global agribusiness COFCO International, is talking from his home via video call about the transition he and all his colleagues have undergone since COVID-19 led to the closure of the company’s offices worldwide.  “But thanks to the preparation and […]

Retail

  • GDPR and Retail: Four GDPR requirements and how Microsoft can help

    GDPR and Retail: Four GDPR requirements and how Microsoft can help

    Learn how we can help you meet GDPR requirements with solutions available today: Assessing your current risk profile “How do I understand where I am already compliant and where I need to focus next?” This is one of the most common questions from retailers in regard to the GDPR. It’s also one of the hardest to […]

  • HeadBrands is ready for the future with Microsoft 365 Business

    HeadBrands is ready for the future with Microsoft 365 Business

    Since its creation in 2010, HeadBrands has continued to grow, rapidly becoming the leading retailer of hairdressing products in Scandinavia. HeadBrands needed a modern IT solution to increase its business productivity and improve collaboration, both within the company and externally. Its response to this challenge was to replace most of its previous services with Microsoft […]