Tuulia Sinijarvi
Microsoft, Business Apps
More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a preventative service, which will undoubtedly lead to satisfied customers. So, how well prepared are you?
Field Service enables you to adapt your plans precisely to your expectations, and allows you to carry out maintenance tasks based on predictions. By storing data in the Cloud or using Internet of Things (IoT) technology with sensors, you’ll be able to offer services to your customers before they know they need them. Field Service allows you to monitor equipment remotely and offer preventative solutions. For example, an engineer may be able to prevent a fault with a lift by performing a certain maintenance task in good time. What’s more, you’ll also be able to send personalised offers to your customers for services they hadn’t yet considered.
Our free e-book lists 5 reasons why your organisation might be ready to become a Field Service organisation. For example, you may already – unknowingly – be using a program that would help you provide field service, or you may want your technical staff to start looking beyond emergency repairs.
A focus on Citizen Experience drives public sector transformation
In recent times, providing a responsive and efficient service that meets citizens’ expectations has become a priority for public sectors across the EU. But as citizen experience (CX) – such as improving citizen satisfaction and providing efficient digital services – takes center stage, many national, regional and local government organizations are falling behind. Governments must […]
João Miguel Rodrigues
Integrated Marketing Manager
ASML: Redefining customer support with mixed reality technology
“In our industry, the stakes are high. If one of our machines were down for a day, the cost for a chipmaker could run into the millions.” Working under pressure is something that Michiel Haverkorn Van Rijsewijk has grown used to since he started as the Director of Customer Support at ASML in February 2020. Within a month of starting at the world’s largest semiconductor lithography equipment maker, the company’s long-established […]
Leentje Chavatte
Microsoft, Data & AI and Digital Transformation
“Success is helping people move forward”
With the Microsoft Power Woman in Tech Award, we aim to celebrate women tech talent across our partner organizations. But it’s a good opportunity to share the amazing role models we have in house. Meet Fiona Carney, Chief Marketing & Operations in Western Europe, a Microsoft Power Woman, and a Diversity & Inclusion advocate. Tell […]
Fiona Carney
Chief Marketing & Operations Officer in Microsoft WE
