Hospitals have been under a lot of pressure since the outbreak of COVID-19. In order to protect both patients and staff as best they can, and to safeguard the functioning of the hospital, the East Limburg Hospital (ZOL) in Genk, Belgium, started using the Health Bot, a chatbot on the Microsoft Azure platform, at very […]
At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]