Female CEO leading a business meeting
Read Time, 2 min.

Digital transformation. You’ve heard the phrase a million times. But what does it actually mean? A quick search will bring up 519 million results. So, it’s fair to say there’s no shortage of info out there – much of it useless, overcomplicated and adding to the noise. So, how about we think of it this way: A new response to old problems.

Connecting people. Making the most of our data. Understanding our customers and employees better. It’s about technology creating new opportunities – and new ways of imagining tomorrow’s workplace.

Technology that works together

A major challenge is integrating these new technologies and ensuring our systems and applications work together, seamlessly and painlessly.

Leading transport operator, Go-Ahead Singapore, understood exactly this when planning its digital transformation strategy.

The goal? To become a transport operator for the future.

Go-Ahead Singapore operates 28 bus services across eastern and central Singapore. That’s a lot of busses, a lot of bus drivers, and a lot of commuters.

The company used to store its data across various systems. But as it continued to grow, Go-Ahead Singapore needed to adopt technology that could work with its current systems to improve operational efficiency.

It partnered with a local consulting company, who recommended a solution that would integrate seamlessly with its existing systems, meaning the only disruption its customers would experience was limited to traffic issues beyond its control.

And what an impact it had.

Service resumed with Dynamics 365

Dynamics 365 has improved Go-Ahead Singapore’s bus services, allowed employees to act on commuter feedback, and resulted in the best customer service and satisfaction to date.

The company’s management team can now gather and analyse information on bus captains’ performances with ease. And the finance team can keep better track of the cash boxes on board their buses.

In fact, Go-Ahead Singapore is so happy with the results of using Dynamics 365 that it is now looking to roll out new on-demand employee bus services that will improve bus captain welfare and provide an insight into what future technology the company needs.

Free eBook: The Savvy Leader's Guide to Real-Time Insights

Discover how to digitally transform your organisation and achieve greater business outcomes by enabling business intelligence

Discover more related articles per industry:

Education

Finance & Insurance

  • External shot of Fire Group offices building

    The Fire Group: how data-driven processes are reshaping sustainable credit management

    “We want to change the way credit management is perceived, because we play an important social role in this sector. Data and technology allow us to show the critical role that we play in a more direct way.” Sonia Di Nuzzo, Corporate Communication Leader at Fire is outlining the ambitious goal the company is setting for the industry it operates in with data. As Italy’s largest independent credit management solutions provider, Fire plays a pivotal role […]

  • a large building

    Luxembourg Stock Exchange: building a transparent, agile and innovative cloud infrastructure

    “We are proud to be the first financial institution in Luxembourg to migrate its entire financial core system to the cloud.” Laurent Pulinckx, CIO at Luxembourg Stock Exchange and his team have helped their company reach a significant milestone this year. By becoming the first financial institution in Luxembourg to be approved by the regulator […]

Government

Healthcare

  • A man sitting down and smiling at the camera

    dacadoo: opening the digital door to a healthier future and a better world

    “530 years ago, Leonardo Da Vinci attempted to define the quality of human life. Fast forward half a millennium and we are doing the same thing – just with different technology.” Much like Da Vinci, Peter Ohnemus has grand ambitions for the role he can play in shaping human history. The CEO of global health […]

  • One nurse is holding a Surface Go 3 and Surface Pen while sharing the screen with another nurse.

    Caring for nurses: How technology can support the frontline of healthcare

    Nurses make up around 70% of the healthcare workforce, providing the vast majority of direct care to patients in the health service. But despite playing such a major role, the job of nursing is becoming more and more challenging and the churn rate is increasing. Demographics show that the population is aging across Europe, with […]

Manufacturing

  • Two field workers fixing airplane turbines

    IoT connected field service has tapped into a new economy of satisfaction

    There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. […]

  • Two Engineers preparing to service a clean room

    ASML: Redefining customer support with mixed reality technology

    “In our industry, the stakes are high. If one of our machines were down for a day, the cost for a chipmaker could run into the millions.” Working under pressure is something that Michiel Haverkorn Van Rijsewijk has grown used to since he started as the Director of Customer Support at ASML in February 2020. Within a month of starting at the world’s largest semiconductor lithography equipment maker, the company’s long-established […]

Retail

Discover more related articles per dossier:

Customer Stories

  • Three floral dresses

    Unlocking AI’s potential to transform fashion

    “I believe that the future of fashion will be all about one-to-one services. Thanks to tools like AI and machine learning, brands will be increasingly able to understand their customers’ preferences and give them exactly what they want.” Orlando Ribas Fernandes is describing his vision for artificial intelligence in fashion. The CEO of retail innovation […]

Digital Transformation

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]