Microsoft
At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]
Jennifer Lowry
Senior Director, Microsoft Support
Discover how organizations across Europe are redefining healthcare standards through technology.
Sarah Devitt
Microsoft, Digital Transformation and Public Sector
If you think about it as ones and zeros, soulless spreadsheets, forms and figures, probably not. But what if data could help make cancer and world hunger subjects that kids only learn about in history lessons a decade from now? What if it powered technology that understood our needs and worked proactively to meet them? […]
Leentje Chavatte
Microsoft, Data & AI and Digital Transformation
