Johanna Winqvist
Microsoft, Modern Workplace
Firstline Workers are the first point of contact between an organisation and their customers. They’re behind the counter, on the factory floor, at the help desk – and they shape the way people view a business, its products and services.
However, Firstline Workers don’t always have access to the right tools to do their job effectively. In this age of digital transformation, we think it’s time we empowered them to achieve more.
“78% of business leaders agree: success requires connecting and empowering Firstline Workers with technology”
We partnered with Harvard Business Review Analytic Services to examine the importance of Firstline Workers within the context of digital transformation. One of the interesting things we found was that 78% of business leaders agreed that empowering Firstline Workers with technology was critical to success. But less than half of those workers were digitally connected.
With the fast pace of today’s business, nobody can afford to stand still. Our report includes market trends, solutions to increase efficiency and improve customer experiences, and proactive guidance on investing and developing your valuable frontline workers.
People don’t want to be slowed down by lagging technology. To put it simply, modern life demands modern devices. Always up-to-date, always evolving. Simple. Seamless. Effortless. Making experiences simpler We’re our best selves when everything just works. No matter where we are, or what we’re doing, we need technology that’s easy – that perfectly complements […]
Johanna Winqvist
Microsoft, Modern Workplace
In my role as COO for Microsoft Western Europe, I’m seeking ways to accelerating business performances with a sustainable and transformative approach: delivering value to our customers, driving operational excellence and empowering transformative growth. With AI impacting all dimensions of work, it is critical for organizations to evolve the way they operate, embracing AI in […]
Alessandra Brambilla
Chief Operating Officer - Microsoft Western Europe
Are security nightmares keeping you up at night? Securing your data means giving you and your employees the peace of mind to think big and achieve more. Reports show that small and medium-sized businesses are particularly vulnerable to data breaches and other security incidents. In fact, 43% of all cyber-attacks target SMBs. Why? Because many […]
Johanna Winqvist
Microsoft, Modern Workplace
