Johanna Winqvist
Microsoft, Modern Workplace
Firstline Workers are the first point of contact between an organisation and their customers. They’re behind the counter, on the factory floor, at the help desk – and they shape the way people view a business, its products and services.
However, Firstline Workers don’t always have access to the right tools to do their job effectively. In this age of digital transformation, we think it’s time we empowered them to achieve more.
78% of business leaders agree: success requires connecting and empowering Firstline Workers with technology
We partnered with Harvard Business Review Analytic Services to examine the importance of Firstline Workers within the context of digital transformation. One of the interesting things we found was that 78% of business leaders agreed that empowering Firstline Workers with technology was critical to success. But less than half of those workers were digitally connected.
With the fast pace of today’s business, nobody can afford to stand still. Our report includes market trends, solutions to increase efficiency and improve customer experiences, and proactive guidance on investing and developing your valuable frontline workers.
In today’s increasingly competitive world there has never been a more important time for businesses to be aligned in their ways of working. Success demands that everyone within the organisation is pulling in the same direction but as Microsoft’s Work Reworked report reveals, there is still much room for improvement. This is highlighted in the […]
Johanna Winqvist
Microsoft, Modern Workplace
Struggling with software doesn’t help people get more done. Likewise, if sharing files and collaborating on documents is difficult, productivity takes a hit. Ineco, a Spanish public sector company, understands this, which is why it set out to change the way employees interact with technology and one another. By deploying Microsoft 365 to its over […]
Johanna Winqvist
Microsoft, Modern Workplace
Are security nightmares keeping you up at night? Securing your data means giving you and your employees the peace of mind to think big and achieve more. Reports show that small and medium-sized businesses are particularly vulnerable to data breaches and other security incidents. In fact, 43% of all cyber-attacks target SMBs. Why? Because many […]
Johanna Winqvist
Microsoft, Modern Workplace
