Microsoft
At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]
Jennifer Lowry
Senior Director, Microsoft Support
In a powerful storm, a tree that does not bend is likely to break. In 2020, the pandemic put storm-like forces on global supply chains – and many of them simply broke. There were shortages of many household items and commercial supplies, with many retailers forced to ration sales of some products. This showed how […]
Martina Klenkhart
Go-to-Market Lead for Retail and Consumer Goods Industries, Microsoft Western Europe
One of the largest travel retailers in the world, Dufry is committed to digitizing its operations and becoming a fully data-driven company. In support of this target, Dufry is using Azure as a scalable, dynamic platform helping it reach a single source of truth. “We absolutely love data, but we don’t believe in using it […]
Michele Camuri
Industry Lead, Retail & CPG, Microsoft Western Europe
