Microsoft
At Microsoft, we know that customer expectations have never been higher. Our Customer Service and Support team needs to constantly balance speed and accuracy to deliver seamless support while managing rising case volumes and increasing complexity. Every interaction needs to be fast, personalized, and effective. This is where GenAI makes a real impact. Using Microsoft […]
Jennifer Lowry
Senior Director, Microsoft Support
One of the largest travel retailers in the world, Dufry is committed to digitizing its operations and becoming a fully data-driven company. In support of this target, Dufry is using Azure as a scalable, dynamic platform helping it reach a single source of truth. “We absolutely love data, but we don’t believe in using it […]
Michele Camuri
Industry Lead, Retail & CPG, Microsoft Western Europe
“AI is the new electricity. Just as electricity transformed almost everything 100 years ago, today I have a hard time thinking of an industry that I don’t think AI will transform.” – Andrew Ng, AI Expert. Today, AI is embedded into our lives. We access it on a daily basis. Mobile banking, social networking; the […]
Leentje Chavatte
Microsoft, Data & AI and Digital Transformation
