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Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more.

How long before it’s a matter of catching up?

The not-so-distant future for field service

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Uncovered: 4 Essential Field Service Trends For 2018
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In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

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Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

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A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

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