Two people inside using Surface Go in office

How technology is transforming the work of governments

Leentje Chavatte

Leentje Chavatte

Microsoft, Data & AI and Digital Transformation

Read Time, 3 min.

Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends.

Cloud-powered technologies are playing a critical role in helping government agencies to revolutionise the way they work – and allowing them to provide their vital services in new and innovative ways. Now, they are better able to engage and connect with their citizens, collaborate both internally and externally, and enhance services that let them reach transparency and sustainability goals.

How cloud technologies can help government logistics

Government institutions are, by their nature, layered and complex structures. And it’s for that reason that the success of the services they deliver depends so much on having the right logistical support in place.

Nowhere is this more apparent than in education. We often think of a school’s achievement as being evidence only of excellent work in the classroom. But the issue of budgeting and resource management is often what makes the difference between an average and a high-achieving school.

Take the Skövde municipality in Sweden, for example, which invests significantly in education at all levels. In order to effectively manage the complex educational logistics for its schools, and balance the budget across all aspects, the municipality used cloud-based technology to model the school budgets in resource planning, gaining full visibility across all teaching services and related spending.

This has helped the municipality boost student performance and achieve the type of results they hadn’t seen in over a decade.

Providing better healthcare for less

Perhaps the only thing more important than education is a country’s health service, which is quite literally its life source. But with patients requiring ever-more complex and costly healthcare, hospitals and other medical providers are faced with a real challenge to modernise while tackling substantial budget restrictions.

Then there are the logistic considerations to take into account. Not all medical facilities exist in urban areas with good transport links. And for those in more sparsely populated and rural areas, reaching their patients is also an issue.

This is precisely the case for leading Swedish public healthcare provider, Region Jämtland Härjedalen (RJH). They have been taking on the challenge of delivering affordable, high-quality care to their 130,000 inhabitants, many of whom live far from medical facilities. To do this, they’ve positioned themselves at the cutting-edge of e-health development by deploying Microsoft Office 365 and Microsoft Teams, all while managing a considerable budget deficit.

The results have been transformative, both for their staff and the patients they care for.

Boosting business with Microsoft Office 365

And just as important as managing its public services, governments must also do what they can to create a fertile ground for a thriving private sector. A country’s business landscape is like a flower: the more you water it, the more it grows. Neglect it, and it withers.

Take for example the Swedish government and Business Sweden, designated to help Swedish companies grow their global sales and encourage international companies to invest and expand in the country.

But managing an operation on so many levels, and that requires so much travel, is both complex and demanding. When Business Sweden transitioned to Microsoft Office 365, that challenge became a whole lot easier.

By modernising the workplace the organisation has improved collaboration, is better able to attract and retain the best talent, as well as seeing significant cost savings.

Free eBook: The Digital Transformation of Government

Discover how government agencies across the globe are using Microsoft’s cloud technology to better serve their citizens.

Discover more related articles per industry:

Education

  • a person sitting at a desk in front of a computer

    Reimagining Uninterrupted Learning at Sacred Heart School in Tullamore

    As students and teachers once again find themselves away from the classroom environment and learning from home, schools are again adapting to different ways of learning to ensure quality education continues. For the Sacred Heart School in Tullamore, Co Offaly, the staff and student body were well prepared to deal with this upheaval and continued […]

Finance & Insurance

Government

  • a plane sitting on top of a grass covered field

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps  When the Covid-19 pandemic closed offices globally and truly changed how every organisation functions, it created additional unanticipated challenges for many. Fáilte Ireland, the National Tourism Development Authority, was one such organisation which had migrated much of its work to the cloud. The tourism body, which employs 450 people, identified that […]

Healthcare

Manufacturing

  • Two field workers fixing airplane turbines

    IoT connected field service has tapped into a new economy of satisfaction

    There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. […]

  • 5 ways you know you’re ready for connected field service

    5 ways you know you’re ready for connected field service

    More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a […]

Retail

  • A man standing in front of a truck

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • Store staff llooking and pointing at screen

    Helping store staff rise to the challenge of creating world-class experiences

    Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

Discover more related articles per dossier:

Customer Stories

Digital Transformation

  • a man holding a gun

    Making the Schiphol Airport more sustainable into the future

    With over 71 million passengers a year, Schiphol is one of the biggest airports in Europe. Giving all of the passengers the most frictionless airport experience as possible, 17,000 assets need to be serviced and maintained 24 hours a day, 7 days a week. In order to deliver service excellence and optimize the maintenance, BAM […]

Press

  • Image of a man and woman smiling

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]