Transform Customer & employee experience

Immediate benefits for Handicare thanks to Microsoft Dynamics 365 for Field Service

Niall Fitzmaurice

Niall Fitzmaurice

Former Business Applications Manager
Read Time, 1 min.

Handicare has implemented Microsoft Dynamics 365 for Field Service. The benefits have been immediately apparent: Improved cooperation between its office and field staff, higher efficiency, more transparency and greater customer satisfaction all mean that Handicare is providing optimal support to its customers.

Try Microsoft Dynamics for free

Unify CRM and ERP capabilities and break down data silos with Dynamics 365

Try Dynamics

Articles you may be interested in:

a person sitting at a table using a laptop computer
Read more about Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365 Customer & employee experience Read Time, 4 min.

Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365

Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365   In today’s world, businesses need a set of solutions that turn single interactions into ongoing engagements. Instead of siloed data, businesses must gain a 360-degree view of their customers and operations and move from fixed processes to the type of highly tailored modern […]

Niall Fitzmaurice

Niall Fitzmaurice

Former Business Applications Manager
9 ways to turn your field service centre into a profit centre
Read more about 9 ways to turn your field service centre into a profit centre Customer & employee experience Read Time, 1 min.

9 ways to turn your field service centre into a profit centre

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Discover more related articles per industry:

Education

  • Northern Ireland moves to cloud-first education
    Read more about Northern Ireland moves to cloud-first education Innovation Read Time, 3 min.

    Northern Ireland moves to cloud-first education

    Northern Ireland moves to cloud-first education All teachers in the region now being equipped with Surface Pro laptops Transforming how education is provided in Northern Ireland over the next decade is a crucial goal for the region’s Education Authority.  To meet digital skills needs over that period and beyond, the authority is implementing a versatile […]

  • Unlock the potential of your students with Microsoft’s new Learning Accelerators
    Read more about Unlock the potential of your students with Microsoft’s new Learning Accelerators Data insights & intelligence Read Time, 5 min.

    Unlock the potential of your students with Microsoft’s new Learning Accelerators

    Personalized learning is a goal that educators everywhere have been trying to achieve for years. But the pandemic shone a light on the complexity of that challenge for teachers, who face a more diverse set of student needs than ever before.  Because delivering a truly personalized learning experience for every student has traditionally required lots […]

Finance & Insurance

Government

  • Two people inside using Surface Go in office
    Read more about How technology is transforming the work of governments Innovation Read Time, 3 min.

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

  • Two people working in Healthcare with a Windows device
    Read more about Medical device provider builds an Azure data estate for any future Data insights & intelligence Read Time, 4 min.

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

  • A woman undergoing a scan
    Read more about Predictive maintenance is improving quality of life for cancer patients Innovation Read Time, 1 min.

    Predictive maintenance is improving quality of life for cancer patients

    With cancer affecting more than 17 million people annually, a figure set to rise dramatically in the coming years, efficient and cost-effective treatment is essential. Since deploying Microsoft Azure IoT, IBA Worldwide, a leading developer of medical equipment for cancer treatment, has been able to reduce the cost of maintenance and improve repair times for […]

Manufacturing

  • 5 ways you know you’re ready for connected field service
    Read more about 5 ways you know you’re ready for connected field service Customer & employee experience Read Time, 1 min.

    5 ways you know you’re ready for connected field service

    More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a […]

  • Smart moves help save water, money … and the planet
    Read more about Smart moves help save water, money … and the planet Innovation Read Time, 1 min.

    Smart moves help save water, money … and the planet

    Grundfos is a global leader in advanced pumping solutions and water technology. It contributes to global sustainability by pioneering technologies that improve the quality of life and health of people worldwide. As part of these efforts, Grundfos continues to increase the IQ of its smart pumping solutions with the Microsoft IoT Suite and Microsoft Dynamics […]

Retail

  • A man standing in front of a truck
    Read more about Why leading Irish retailer Musgrave is ready for anything with cloud technology Innovation Read Time, 7 min.

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • Store staff llooking and pointing at screen
    Read more about Helping store staff rise to the challenge of creating world-class experiences Customer & employee experience Read Time, 2 min.

    Helping store staff rise to the challenge of creating world-class experiences

    Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

Discover more related articles per dossier:

Customer Stories

Digital Transformation

  • a man and a woman sitting in a room
    Read more about Smarter data that works together Data insights & intelligence Read Time, 2 min.

    Smarter data that works together

    In a world where so many new tools are aimed at the individual, those that emphasise the collective are increasingly valuable. Togetherness and unity are what define the most successful organisations, the businesses that are able to thrive and adapt in an ever-changing landscape of digital transformation and disruptive technology. By unifying relationships, processes and […]

Press

  • Image of a man and woman smiling
    Read more about Microsoft and Connect at Catalyst Inc Innovation Read Time, 2 min.

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.
    Read more about 2019 Modern Selling Trends in 5 webinars Business optimization Read Time, 2 min.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]