Transform

Microsoft Strategic Sponsor of Ibec HR Leadership Summit 2022

Microsoft is delighted to be a strategic sponsor of Ibec’s award winning conference for HR Leaders, the Ibec HR Leadership Summit 2022 This year’s conference spotlights the HR leader and their central role in strategically driving the business forward. With inflationary demands on every business coupled with large-scale shifts in how people work and business […]

Transforming Fan Engagement at Leinster Rugby with BearingPoint

Leinster Rugby working with BearingPoint to radically transform how it engages with supporters using Microsoft Dynamics 365 and Power BI Leinster is one of Europe’s most successful professional rugby union sides. Having won the Champions Cup four times and the PRO14 eight times in recent years, they now have attracted a legion of loyal supporters […]

AI Ireland Podcast Series

Microsoft is delighted to team up with AI Ireland – awarded top 10 AI podcast, to bring you a series of discussions from business owners, academics and thought leaders on how they are innovating using AI. Episode 1 In episode 1 we are joined by Pat O’ Connor MD and Co-Founder of VRAI, Bibhas Bhattacharya […]

Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365

Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365   In today’s world, businesses need a set of solutions that turn single interactions into ongoing engagements. Instead of siloed data, businesses must gain a 360-degree view of their customers and operations and move from fixed processes to the type of highly tailored modern […]

Waiting Times for Patients in Irish Hospitals have Reduced as a Result of The National Treatment Purchase Fund using Microsoft Dynamics 365

Waiting Times for Patients in Irish Hospitals have Reduced as a Result of The National Treatment Purchase Fund using Microsoft Dynamics 365   It is well documented that waiting times for patients in Irish hospitals have continued to grow putting ever–increasing pressure on our national health service.     The most recent figures released show that 567,000 people are currently waiting to see a specialist for an […]

More power to you with Microsoft Dynamics Solutions

More power to you with Microsoft Dynamics Solutions: Microsoft Event Finder With our partners, we have set-up a series of events (online and offline) so that you can hear more about the solutions they provide with Dynamics 365 and how Microsoft’s modern, unified, intelligent and adaptable Business Applications can help drive value for your business.   […]

Helping store staff rise to the challenge of creating world-class experiences

Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

AI: doing the unseen work in customer relations

AI: doing the unseen work in customer relations   Pick a study – any study – on the subject of AI in the workplace and you will find consensus from employers that 1) AI will fundamentally change how businesses operate and 2) they have little idea how to implement it. It’s perfectly understandable. When you […]

Taking a trip to the cloud brings enhanced efficiency for Apollo

You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal. Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics […]

AI and Customer Service – Start small, iterate, learn and improve. But definitely start.

AI and Customer Service – Start small, iterate, learn and improve. But definitely start. In conjunction with the Contact Centre Management Association and Codec, Microsoft jointly commissioned  research into the current state of thinking in the Irish market around the application of artificial intelligence (AI) to customer contact and customer support scenarios. The results are interesting […]

How a compliance programme can help you build a customer-focused culture

Addressing compliance mandates can take planning and communication. But a robust programme can ensure you’re prepared and ready for challenges ahead, so that your people are free to do what they do best. Take a look at our free e-book, How Dynamics 365 helps enable compliance, to learn how such a programme can help your […]

Infographic: field service redefined

Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more. How long before it’s a matter of catching up?