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Turn your ideas into business solutions faster using the Cloud and exiting new technologies that are designed for you.

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Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps

Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps  When the Covid-19 pandemic closed offices globally and truly changed how every organisation functions, it created additional unanticipated challenges for many. Fáilte Ireland, the National Tourism Development Authority, was one such organisation which had migrated much of its work to the cloud. The tourism body, which employs 450 people, identified that […]

Niall Fitzmaurice

Niall Fitzmaurice

Business Group Lead, Business Applications at Microsoft

a boy sitting at a desk with a laptop computer

Irish SMEs to benefit from the launch of Microsoft Dynamics 365 Business Central Online in Ireland

Irish SMEs to benefit from the launch of Microsoft Dynamics 365 Business Central Online in Ireland   Business Central Online is a cloud-based business solution that makes it easier to manage financials, sales, services, and operations.   From 1st October 2020, the latest version of Dynamics 365 Business Central Online, a cloud-based all-in-one business management […]

Niall Fitzmaurice

Niall Fitzmaurice

Business Group Lead, Business Applications at Microsoft

a person sitting at a table using a laptop computer

Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365

Streamlining the account opening process at Goodbody Stockbrokers using Dynamics 365   In today’s world, businesses need a set of solutions that turn single interactions into ongoing engagements. Instead of siloed data, businesses must gain a 360-degree view of their customers and operations and move from fixed processes to the type of highly tailored modern […]

Niall Fitzmaurice

Niall Fitzmaurice

Business Group Lead, Business Applications at Microsoft

a person in a white shirt showing a computer screen

Waiting Times for Patients in Irish Hospitals have Reduced as a Result of The National Treatment Purchase Fund using Microsoft Dynamics 365

Waiting Times for Patients in Irish Hospitals have Reduced as a Result of The National Treatment Purchase Fund using Microsoft Dynamics 365   It is well documented that waiting times for patients in Irish hospitals have continued to grow putting ever–increasing pressure on our national health service.     The most recent figures released show that 567,000 people are currently waiting to see a specialist for an […]

Niall Fitzmaurice

Niall Fitzmaurice

Business Group Lead, Business Applications at Microsoft

Image, Wind Farm with Dynamics logo, see more solutions

More power to you with Microsoft Dynamics Solutions

More power to you with Microsoft Dynamics Solutions: Microsoft Event Finder With our partners, we have set-up a series of events (online and offline) so that you can hear more about the solutions they provide with Dynamics 365 and how Microsoft’s modern, unified, intelligent and adaptable Business Applications can help drive value for your business.   […]

Niall Fitzmaurice

Niall Fitzmaurice

Business Group Lead, Business Applications at Microsoft

Store staff llooking and pointing at screen

Helping store staff rise to the challenge of creating world-class experiences

Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

Johanna Winqvist

Johanna Winqvist

Microsoft, Modern Workplace

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AI: doing the unseen work in customer relations

AI: doing the unseen work in customer relations   Pick a study – any study – on the subject of AI in the workplace and you will find consensus from employers that 1) AI will fundamentally change how businesses operate and 2) they have little idea how to implement it. It’s perfectly understandable. When you […]

Ger Perdisatt

Ger Perdisatt

Enterprise Director

A sunbed and an umbrella overlooking the ocean

Taking a trip to the cloud brings enhanced efficiency for Apollo

You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal. Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

AI and Customer Service – Start small, iterate, learn and improve. But definitely start.

AI and Customer Service – Start small, iterate, learn and improve. But definitely start.

AI and Customer Service – Start small, iterate, learn and improve. But definitely start. In conjunction with the Contact Centre Management Association and Codec, Microsoft jointly commissioned  research into the current state of thinking in the Irish market around the application of artificial intelligence (AI) to customer contact and customer support scenarios. The results are interesting […]

Ger Perdisatt

Ger Perdisatt

Enterprise Director

Guy working in front of a PC

How a compliance programme can help you build a customer-focused culture

Addressing compliance mandates can take planning and communication. But a robust programme can ensure you’re prepared and ready for challenges ahead, so that your people are free to do what they do best. Take a look at our free e-book, How Dynamics 365 helps enable compliance, to learn how such a programme can help your […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Infographic: field service redefined

Infographic: field service redefined

Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more. How long before it’s a matter of catching up?

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Uncovered: 4 Essential Field Service Trends For 2018

Uncovered: 4 Essential Field Service Trends For 2018

In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

Matthijs Van Sterkenburg

Matthijs Van Sterkenburg

Microsoft, Applications & Infrastructure

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