9 ways to turn your field service centre into a profit centre

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Read Time, 1 min.

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality.

1. Know what you’ve got to offer

Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing your product or service. To find out, just ask yourself these questions: “What would we like our customers to say about us?” and “What are we better at than other businesses in our sector?”

2. Deliver great customer experience and strengthen your relationships

A great product alone isn’t enough to build a permanent base of satisfied customers. Knowing who you’re dealing with is important for customer experience and customer relationships too. By storing customer information, you can send personalised offers or even surprise a customer on their birthday.

3. Focus on productivity through more effective collaboration

A lot of our time is wasted on emails and meetings about what we should be doing, instead of actually doing what we should be doing. Programs such as Skype, Teams and OneDrive help us to collaborate on documents and hold meetings more effectively without leaving our desks. By working in more effective ways, we’re creating more time for what’s really important: our customers.

Need more inspiration?

There are more ways than just these three to make your organisation a profitable one. Our free e-book ‘9 ways to turn your field service center into a profit centre’ tells you everything you need to know.

Try Microsoft Dynamics for free

Unify CRM and ERP capabilities and break down data silos with Dynamics 365

Discover more related articles per industry:

Education

Finance & Insurance

Government

  • a plane sitting on top of a grass covered field

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps  When the Covid-19 pandemic closed offices globally and truly changed how every organisation functions, it created additional unanticipated challenges for many. Fáilte Ireland, the National Tourism Development Authority, was one such organisation which had migrated much of its work to the cloud. The tourism body, which employs 450 people, identified that […]

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

Manufacturing

Retail

Discover more related articles per dossier:

Customer Stories

Digital Transformation

  • An illustration of a girl with headphones

    The Artificial Intelligence podcast: Setting the scene

    In this episode of The Artificial Intelligence Podcast, we take a bird’s eye view of AI in Western Europe. Hear Thomas Holm Møller, partner at EY’s digital strategy practice, elaborate on the new ground-breaking AI report – a study commissioned by Microsoft in collaboration with EY. The report is based on interviews and surveys with […]

Press

  • Image of a man and woman smiling

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]