A sunbed and an umbrella overlooking the ocean
Transform Customer & employee experience

Taking a trip to the cloud brings enhanced efficiency for Apollo

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps
Read Time, 1 min.

You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal.

Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics 365 has unlocked a world of business innovation and productivity gains. From freeing staff of time-consuming tasks, to better serving customers and reducing ongoing costs, Apollo is taking advantage of a modern way of working and exploring exciting new opportunities with data and AI… all thanks to the cloud.

We reduced our manual processes by 95% without writing a single line of code and with absolutely zero monetary investment.

Click here to read the full customer story

Free eBook: The Total Economic Impact™ of Microsoft Dynamics 365 for Customer Service

Explore the financial impact of Dynamics 365 for Customer Service and evaluate whether it could benefit your business

Download eBook

Articles you may be interested in:

Transforming Fan Engagement at Leinster Rugby with BearingPoint
Read more about Transforming Fan Engagement at Leinster Rugby with BearingPoint Customer & employee experience Read Time, 5 min.

Transforming Fan Engagement at Leinster Rugby with BearingPoint

Leinster Rugby working with BearingPoint to radically transform how it engages with supporters using Microsoft Dynamics 365 and Power BI Leinster is one of Europe’s most successful professional rugby union sides. Having won the Champions Cup four times and the PRO14 eight times in recent years, they now have attracted a legion of loyal supporters […]

Niall Fitzmaurice

Niall Fitzmaurice

Former Business Applications Manager
9 ways to turn your field service centre into a profit centre
Read more about 9 ways to turn your field service centre into a profit centre Customer & employee experience Read Time, 1 min.

9 ways to turn your field service centre into a profit centre

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Discover more related articles per industry:

Education

  • Northern Ireland moves to cloud-first education
    Read more about Northern Ireland moves to cloud-first education Innovation Read Time, 3 min.

    Northern Ireland moves to cloud-first education

    Northern Ireland moves to cloud-first education All teachers in the region now being equipped with Surface Pro laptops Transforming how education is provided in Northern Ireland over the next decade is a crucial goal for the region’s Education Authority.  To meet digital skills needs over that period and beyond, the authority is implementing a versatile […]

  • a person sitting at a desk in front of a computer
    Read more about Reimagining Uninterrupted Learning at Sacred Heart School in Tullamore Innovation Read Time, 3 min.

    Reimagining Uninterrupted Learning at Sacred Heart School in Tullamore

    As students and teachers found themselves away from the classroom environment and learning from home, schools were again adapting to different ways of learning to ensure quality education continues. For the Sacred Heart School in Tullamore, Co Offaly, the staff and student body were well prepared to deal with this upheaval and continued to deliver […]

Finance & Insurance

Government

  • Two people inside using Surface Go in office
    Read more about How technology is transforming the work of governments Innovation Read Time, 3 min.

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

  • Two people working in Healthcare with a Windows device
    Read more about Medical device provider builds an Azure data estate for any future Data insights & intelligence Read Time, 4 min.

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

  • A woman undergoing a scan
    Read more about Predictive maintenance is improving quality of life for cancer patients Innovation Read Time, 1 min.

    Predictive maintenance is improving quality of life for cancer patients

    With cancer affecting more than 17 million people annually, a figure set to rise dramatically in the coming years, efficient and cost-effective treatment is essential. Since deploying Microsoft Azure IoT, IBA Worldwide, a leading developer of medical equipment for cancer treatment, has been able to reduce the cost of maintenance and improve repair times for […]

Manufacturing

  • 5 ways you know you’re ready for connected field service
    Read more about 5 ways you know you’re ready for connected field service Customer & employee experience Read Time, 1 min.

    5 ways you know you’re ready for connected field service

    More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a […]

  • a group of people in a pool of water
    Read more about Overcoming a sea of data with Microsoft Azure Data insights & intelligence Read Time, 1 min.

    Overcoming a sea of data with Microsoft Azure

    With 12,000 ships certified, DNV GL’s job of ensuring they’re built safely and remain safe should be overwhelming, especially with the more than 50,000 inspections it must carry out each year. However, by making use of machine learning algorithms in Microsoft Azure, the company is not only increasing efficiency and satisfying its customers, but it’s […]

Retail

  • A man standing in front of a truck
    Read more about Why leading Irish retailer Musgrave is ready for anything with cloud technology Innovation Read Time, 7 min.

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • Big data boosts business for beverage company
    Read more about Big data boosts business for beverage company Data insights & intelligence Read Time, 1 min.

    Big data boosts business for beverage company

    Contemplate, if you will, the multiple choices available every time you want something to drink. Water? Juice? Soft drink? Do you want a single-serve can or a six-pack? Or maybe you just grab a liter bottle. The fact is, we as consumers expect a lot of options and the global non-alcoholic beverage industry delivers. Arca […]

Discover more related articles per dossier:

Customer Stories

  • a man holding a paint spray
    Read more about What we can learn from AkzoNobel’s digital transformation Innovation Read Time, 2 min.

    What we can learn from AkzoNobel’s digital transformation

    Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

Digital Transformation

Press

  • Image of a man and woman smiling
    Read more about Microsoft and Connect at Catalyst Inc Innovation Read Time, 2 min.

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.
    Read more about 2019 Modern Selling Trends in 5 webinars Business optimization Read Time, 2 min.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]