Female CEO leading a business meeting
Read Time, 2 min.

Digital transformation. You’ve heard the phrase a million times. But what does it actually mean? A quick search will bring up 519 million results. So, it’s fair to say there’s no shortage of info out there – much of it useless, overcomplicated and adding to the noise. So, how about we think of it this way: A new response to old problems.

Connecting people. Making the most of our data. Understanding our customers and employees better. It’s about technology creating new opportunities – and new ways of imagining tomorrow’s workplace.

Technology that works together

A major challenge is integrating these new technologies and ensuring our systems and applications work together, seamlessly and painlessly.

Leading transport operator, Go-Ahead Singapore, understood exactly this when planning its digital transformation strategy.

The goal? To become a transport operator for the future.

Go-Ahead Singapore operates 28 bus services across eastern and central Singapore. That’s a lot of busses, a lot of bus drivers, and a lot of commuters.

The company used to store its data across various systems. But as it continued to grow, Go-Ahead Singapore needed to adopt technology that could work with its current systems to improve operational efficiency.

It partnered with a local consulting company, who recommended a solution that would integrate seamlessly with its existing systems, meaning the only disruption its customers would experience was limited to traffic issues beyond its control.

And what an impact it had.

Service resumed with Dynamics 365

Dynamics 365 has improved Go-Ahead Singapore’s bus services, allowed employees to act on commuter feedback, and resulted in the best customer service and satisfaction to date.

The company’s management team can now gather and analyse information on bus captains’ performances with ease. And the finance team can keep better track of the cash boxes on board their buses.

In fact, Go-Ahead Singapore is so happy with the results of using Dynamics 365 that it is now looking to roll out new on-demand employee bus services that will improve bus captain welfare and provide an insight into what future technology the company needs.

Free eBook: The Savvy Leader's Guide to Real-Time Insights

Discover how to digitally transform your organisation and achieve greater business outcomes by enabling business intelligence

Discover more related articles per industry:

Education

  • Northern Ireland moves to cloud-first education

    Northern Ireland moves to cloud-first education

    Northern Ireland moves to cloud-first education All teachers in the region now being equipped with Surface Pro laptops Transforming how education is provided in Northern Ireland over the next decade is a crucial goal for the region’s Education Authority.  To meet digital skills needs over that period and beyond, the authority is implementing a versatile […]

  • a person sitting at a desk in front of a computer

    Reimagining Uninterrupted Learning at Sacred Heart School in Tullamore

    As students and teachers found themselves away from the classroom environment and learning from home, schools were again adapting to different ways of learning to ensure quality education continues. For the Sacred Heart School in Tullamore, Co Offaly, the staff and student body were well prepared to deal with this upheaval and continued to deliver […]

Finance & Insurance

Government

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

  • Two people working in Healthcare with a Windows device

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

  • A woman undergoing a scan

    Predictive maintenance is improving quality of life for cancer patients

    With cancer affecting more than 17 million people annually, a figure set to rise dramatically in the coming years, efficient and cost-effective treatment is essential. Since deploying Microsoft Azure IoT, IBA Worldwide, a leading developer of medical equipment for cancer treatment, has been able to reduce the cost of maintenance and improve repair times for […]

Manufacturing

Retail

Discover more related articles per dossier:

Customer Stories

Digital Transformation

Press

  • Image of a man and woman smiling

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]