Kieran McCorry speaking at the Microsoft AI event

How Artificial Intelligence Is Transforming Business

Kieran McCorry

Kieran McCorry

National Technology Officer

Read Time, 2 min.

This week, we hosted over 100 customers at our new Campus, One Microsoft Place. This event was an excellent opportunity to demonstrate how Artificial Intelligence (AI) is fundamentally changing the way business operates.

I was delighted to chair this session as it presented some fascinating insights and impressive demonstrations on the impact that AI is making.

When we talk about AI, we’re talking about amplifying human ingenuity; using technology to make people and processes more efficient.  Microsoft’s approach to AI is focused on leading innovation, building powerful platforms that make innovation faster and more accessible, and developing a trusted approach so that AI is developed and deployed in a responsible manner.

When businesses leverage our AI capabilities, they’re focused on:

  1. Reasoning – the ability to add logic to data to produce actionable insights;
  2. Understanding – helping people interpret their ambient environment through text or speech or image recognition; and
  3. Interaction – with our environment, for example, using a chatbot to communicate with a customer.

How AI can help you with your customers

The importance of chatbots shouldn’t be underestimated. Microsoft’s research has revealed that by 2025, 95% of customer interactions will involve a ‘Bot.’ Today, when you phone a call-centre or start interacting with an agent or website, it’s probably a Bot that you are chatting with rather than a real person. The intelligence powering this Bot is so smart that when things get complicated, you’ll be seamlessly handed over to a real person in the background and you won’t even notice. This notion of cooperation between person and machine is echoed by Garry Kasparov, the renowned Chess Grandmaster, who is firmly of the opinion that the best chess player in the world today isn’t a person or a computer, but rather the combination of the two.

However, smart technology isn’t the only thing on which we should focus. You can have the best AI-infused technology on the planet, but if the business processes that you use don’t adapt to smarter customer interaction models, then the technology is essentially useless.

Now is the time to understand the benefits that AI technology can bring and consider how your business can utilise them.

Another highlight of the day: We showcased our new Microsoft Technology Centre where customers can come in for strategy briefings, workshops, architecture sessions, and technology deep-dives. Just the place to learn more about what AI can do for you.

Kieran McCorry, National Technology Officer, Microsoft Ireland

Try Azure Cosmos DB for free

Take your database worldwide in one click

Discover more related articles per industry:

Education

Finance & Insurance

Government

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

  • a plane sitting on top of a grass covered field

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps  When the Covid-19 pandemic closed offices globally and truly changed how every organisation functions, it created additional unanticipated challenges for many. Fáilte Ireland, the National Tourism Development Authority, was one such organisation which had migrated much of its work to the cloud. The tourism body, which employs 450 people, identified that […]

Healthcare

Manufacturing

  • Eneco Customer Case

    Powering a new digital future: Eneco moves to the cloud to deliver sustainable energy across Europe

    Harnessing the power of the wind and sun to create green energy solutions is all in a day’s work at Eneco, a sustainable energy company based in the Netherlands. But as the company grew, it faced a big challenge—it wanted to develop sustainable energy solutions in the most efficient way possible, yet its own legacy […]

  • Smart moves help save water, money … and the planet

    Smart moves help save water, money … and the planet

    Grundfos is a global leader in advanced pumping solutions and water technology. It contributes to global sustainability by pioneering technologies that improve the quality of life and health of people worldwide. As part of these efforts, Grundfos continues to increase the IQ of its smart pumping solutions with the Microsoft IoT Suite and Microsoft Dynamics […]

Retail

Discover more related articles per dossier:

Customer Stories

  • a yellow school bus driving down a dirt road

    Database migration that helps you be ‘better than the best’

    The Japanese term dantotsu is difficult to translate, but roughly means ‘better than the best’. Since its founding nearly 100 years ago, Japanese construction and mining equipment multinational, Komatsu, has striven to provide its customers with a service that achieves just that. As part of this mission, Komatsu launched its Dantotsu Strategy in 2003, which […]

Digital Transformation

  • Microsoft data Center

    Why data is key to successful digital transformation

    Why data is key to successful digital transformation. The business-focused session at our upcoming Microsoft event – ‘Winning Trust – Enabling Transformation’ – will look at how organisations need to become data-driven to succeed New technology has given us the ability to access and interpret data in new ways. The trick is to identify strategic […]

Press

  • Image of a man and woman smiling

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]