Two field workers fixing airplane turbines

IoT connected field service has tapped into a new economy of satisfaction

Niall Fitzmaurice

Niall Fitzmaurice

Former Business Applications Manager

Read Time, 1 min.

There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. The break-fix model has been broken, and the industry is fast realising the most lucrative fix lies in IoT connected equipment.

The monetisation of products-as-a-service (PaaS) has opened up a new stream of potential incomes for field service providers. Connected equipment can now communicate required maintenance, sending back data so that predictive algorithms can provide optimum maintenance cycles to field agents using AI-augmented tools. This is creating very real customer satisfaction with less downtime, and more bespoke servicing.

Bill Moffett, Senior Product Marketing Manager of Manufacturing at Microsoft, explores how this paradigm shift is creating waves for both providers, and customers in field services. By bringing on IoT connected equipment and using Microsoft to integrate with existing systems, providers gain visibility across their customer base, increasing upsell prospects, and ensuring greater satisfaction with a first-time fix on maintenance call-outs. A field of opportunity awaits.

Microsoft’s Connected Field Service offerings enable manufacturers to gain visibility into performance by connecting and remotely monitoring devices. With the addition of machine learning, manufacturers minimize downtime by creating alerts and automated workflows that facilitate predictive maintenance.

Read the full story here

Free eBook: 5 ways to know you are ready for connected field service

Assess whether it's time to upgrade your field service solution

Discover more related articles per industry:

Education

  • Northern Ireland moves to cloud-first education

    Northern Ireland moves to cloud-first education

    Northern Ireland moves to cloud-first education All teachers in the region now being equipped with Surface Pro laptops Transforming how education is provided in Northern Ireland over the next decade is a crucial goal for the region’s Education Authority.  To meet digital skills needs over that period and beyond, the authority is implementing a versatile […]

  • a person sitting at a desk in front of a computer

    Reimagining Uninterrupted Learning at Sacred Heart School in Tullamore

    As students and teachers found themselves away from the classroom environment and learning from home, schools were again adapting to different ways of learning to ensure quality education continues. For the Sacred Heart School in Tullamore, Co Offaly, the staff and student body were well prepared to deal with this upheaval and continued to deliver […]

Finance & Insurance

Government

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

Manufacturing

  • 9 ways to turn your field service centre into a profit centre

    9 ways to turn your field service centre into a profit centre

    A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

  • Malarenergi

    Future society: The utility company turning up the heat with AI

    One Swedish utility company is undergoing a journey in energy innovation―empowered by dynamic collaborations and AI technology. Frosty commutes from work in wintery Nordic cities are endured knowing that a toasty home awaits. Keeping city energy consumption steadily regulated is key, not just for an economical and warm home for residents, but to minimise environmental […]

Retail

  • A man standing in front of a truck

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • Big data boosts business for beverage company

    Big data boosts business for beverage company

    Contemplate, if you will, the multiple choices available every time you want something to drink. Water? Juice? Soft drink? Do you want a single-serve can or a six-pack? Or maybe you just grab a liter bottle. The fact is, we as consumers expect a lot of options and the global non-alcoholic beverage industry delivers. Arca […]

Discover more related articles per dossier:

Customer Stories

  • An older man and a younger boy smiling, surrounded by trees

    When business optimization saves lives

    The less time spent on administrative processes, the sooner relief aid can reach refugee camps around the world. This is the simple goal of implementing Microsoft Dynamics 365 for Finance and Operations in the Danish Refugee Council. Cross-collaboration is business critical How do you improve collaboration in a global organisation with 7,000 employees, more than […]

Digital Transformation

  • Do you get excited about data?

    Do you get excited about data?

    If you think about it as ones and zeros, soulless spreadsheets, forms and figures, probably not. But what if data could help make cancer and world hunger subjects that kids only learn about in history lessons a decade from now? What if it powered technology that understood our needs and worked proactively to meet them? […]

Press

  • Image of a man and woman smiling

    Microsoft and Connect at Catalyst Inc

    Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]