Ger Perdisatt

Ger Perdisatt

Enterprise Director

Supporting enterprise customers in Ireland to achieve more.

Articles

iamge of a typewriter on a table
Why are we spending more on printing than AI?

Why are we spending more on printing than AI? I was taken aback by two pieces of data I saw recently. IDC¹ reported that worldwide spending on AI (Artificial Intelligence) was $24BN in 2018. Reuters² then revealed that the spend on managed print services ALONE was $33BN. Given Microsoft’s recent AI research conducted by EY […]

Ger Perdisatt

Ger Perdisatt

Enterprise Director

People walking up and down the stairs
AI: doing the unseen work in customer relations

AI: doing the unseen work in customer relations   Pick a study – any study – on the subject of AI in the workplace and you will find consensus from employers that 1) AI will fundamentally change how businesses operate and 2) they have little idea how to implement it. It’s perfectly understandable. When you […]

Ger Perdisatt

Ger Perdisatt

Enterprise Director

AI and Customer Service – Start small, iterate, learn and improve. But definitely start.
AI and Customer Service – Start small, iterate, learn and improve. But definitely start.

AI and Customer Service – Start small, iterate, learn and improve. But definitely start. In conjunction with the Contact Centre Management Association and Codec, Microsoft jointly commissioned  research into the current state of thinking in the Irish market around the application of artificial intelligence (AI) to customer contact and customer support scenarios. The results are interesting […]

Ger Perdisatt

Ger Perdisatt

Enterprise Director

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