
Bridging a Gap Widened by COVID: The Importance of Recognizing the Potential and Impact of Frontline Workers
Referring to frontline workers as the face of the business is nothing new. In this statement lies a recognition of this group of employees as fundamental in the pursuit of customer satisfaction. But a new survey highlights multiple threats to the satisfaction of frontline personnel. To scrutinize this business-critical challenge, we hosted an exclusive knowledge-sharing […]