Read Time, 2 min.

Modern coffee is complicated. Gone are the days when a quick cup of ‘instant’ in the morning would satisfy most of us. Coffee is a living, breathing culture, and with it comes a burgeoning set of consumer expectations. Meeting and exceeding them determines whether coffee businesses sink or swim in an industry where you’re only as good as your last latte.

It’s amazing to think that when Swiss coffee machine provider, Thermoplan, was founded in 1974, there was only a single Starbucks store worldwide. 45 years later, the American coffee giant operates more than 28,000 locations globally. That’s a lot of coffee machines. And it’s Thermoplan that supplies most of them.

Here’s why

What makes Thermoplan’s machines the coffee-makers of choice for businesses in 72 different countries, including clients like Starbucks and Nespresso?

They’re connected to the cloud.

Rolf Hochstrasser, Project Manager at Thermoplan, explains:

“Previously we did not have our coffee machines connected to the cloud and could not receive data that would help us track any possible issues with the machines. We relied heavily on time-based maintenance to keep them running. The move to an IoT-based solution was driven by a request from one of our key accounts, expressing the need for a cloud connected machine that can give valuable insights”.

Here’s how

Using Microsoft Azure as a cloud platform, Thermoplan developed a solution that enabled them to remotely monitor and gain deeper insights on the statistics for every coffee machine used by its customers. Insights like the amount of coffee being consumed, or customers’ favourite drinks, or when machines parts needed changing.

The impact for Thermoplan’s clients was immediate. Now they can enjoy benefits such as proactive stock control, reduced product wastage and better maintenance of machines via predictive analytics. By being able to record all of their machines’ activities, Starbucks, Nespresso and all of Thermoplan’s other clients can rest assured they are consistently serving coffee that meets their customers’ increasingly high standards.

 

Thermoplan’s migration to the cloud came with help of company’s long-term Microsoft partner, bbv Software Services.

The Factory of the Future: Manufacturing a smarter, more connected world

The “Factory of the Future” goes beyond the walls of production to transform the connected manufacturing ecosystem, across R&D and the supply chain.

Education

Finance & Insurance

Government

  • a plane sitting on top of a grass covered field

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps

    Fáilte Ireland Rapidly Adapted and Innovated with Microsoft Power Apps  When the Covid-19 pandemic closed offices globally and truly changed how every organisation functions, it created additional unanticipated challenges for many. Fáilte Ireland, the National Tourism Development Authority, was one such organisation which had migrated much of its work to the cloud. The tourism body, which employs 450 people, identified that […]

  • -

    ENABLING DIGITAL IRELAND

    ENABLING DIGITAL IRELAND Over the last several months Microsoft and the Office of the Government CIO, with significant input from The Fletcher School at Tufts University, have developed a joint Summary Report which assesses Ireland’s digital progress and provides recommendations for the country to achieve its ambition of becoming a leading digital nation. The news […]

Healthcare

Manufacturing

  • Smart moves help save water, money … and the planet

    Smart moves help save water, money … and the planet

    Grundfos is a global leader in advanced pumping solutions and water technology. It contributes to global sustainability by pioneering technologies that improve the quality of life and health of people worldwide. As part of these efforts, Grundfos continues to increase the IQ of its smart pumping solutions with the Microsoft IoT Suite and Microsoft Dynamics […]

  • a man holding a paint spray

    What we can learn from AkzoNobel’s digital transformation

    Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

Retail

  • Store staff llooking and pointing at screen

    Helping store staff rise to the challenge of creating world-class experiences

    Consumers have more information and choice than ever. That’s why shopping experiences provide an opportunity to differentiate and delight customers – rather than competing on cost alone. The digital shopping revolution has given us access to companies and information that was unimaginable two decades ago – and it has raised our expectations of bricks-and-mortar retailers […]

  • Big data boosts business for beverage company

    Big data boosts business for beverage company

    Contemplate, if you will, the multiple choices available every time you want something to drink. Water? Juice? Soft drink? Do you want a single-serve can or a six-pack? Or maybe you just grab a liter bottle. The fact is, we as consumers expect a lot of options and the global non-alcoholic beverage industry delivers. Arca […]