An older man and a younger boy smiling, surrounded by trees
Read Time, 2 min.

The less time spent on administrative processes, the sooner relief aid can reach refugee camps around the world. This is the simple goal of implementing Microsoft Dynamics 365 for Finance and Operations in the Danish Refugee Council.

Cross-collaboration is business critical

How do you improve collaboration in a global organisation with 7,000 employees, more than 150 offices and thousands of volunteers and projects all over the world?

This was the question that the Danish Refugee Council (DRC) asked themselves. They had previously handled HR, finance, grants and logistics in multiple IT solutions, offering several challenges. The grants management system was a piece of proprietary software that made workflows heavy and time consuming. Employees had to manually handle all supply chain steps in the logistics solution. The HR solution was not able to give the organisation a global overview of all employees, and the finance system needed a replacement and an upgrade.

Coherent platform streamlines and boosts efficiency

The Danish Refugee Council chose to implement Microsoft Dynamics 365 for Finance and Operations. With a single coherent platform, the Danish Refugee Council can now work as “One DRC” across national borders. Within HR, it means that they get a global solution that requires fewer printed forms, giving managers better overview and yielding more time for staff skills development. Within finance, the Danish Refugee Council is enjoying an agile cloud-based solution, where data is always available in real-time – regardless of the employee’s location and role in the organisation. The finance solution also integrates with HR, logistics and grants. This means that the Danish Refugee Council can align its processes and enjoy better insights into the overall operation. Within grants, the Danish Refugee Council will have a standardised and simpler handling, supporting the varying requirements for documentation and reporting. And within logistics, the Danish Refugee Council is provided with a system-supported supply chain including full transparency in the procurement process securing a faster execution from funding to the distribution of aid.

Faster aid and more of it

What is true in every other organisation also applies to the Danish Refugee Council: The more workflows that can be digitised, the more workflows can be automated. This offers several benefits:

  • With digital support for core processes, the Danish Refugee Council can focus more time and financial resources to providing relief aid in refugee camps around the world
  • With standardised functionality, the Danish Refugee Council can ensure that every employee across the world has a uniform way of working, which increases data quality and reduces the amount of errors in administrative processes
  • Maintenance and upgrades of different solutions can be a resource-straining process if multiple suppliers need to coordinate the work. With Microsoft Dynamics 365 the Danish Refugee Council has only one supplier to contact and one solution to service

Free eBook: Your Roadmap for a digital-first business

Discover how to navigate, rethink, and optimize for a digital-first world.

Education

Finance & Insurance

Government

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

  • -

    ENABLING DIGITAL IRELAND

    ENABLING DIGITAL IRELAND Over the last several months Microsoft and the Office of the Government CIO, with significant input from The Fletcher School at Tufts University, have developed a joint Summary Report which assesses Ireland’s digital progress and provides recommendations for the country to achieve its ambition of becoming a leading digital nation. The news […]

Healthcare

Manufacturing

Retail