Blue and green circles
Read Time, 2 min.

“AI is the new electricity. Just as electricity transformed almost everything 100 years ago, today I have a hard time thinking of an industry that I don’t think AI will transform.” – Andrew Ng, AI Expert.

Today, AI is embedded into our lives. We access it on a daily basis. Mobile banking, social networking; the spam filters on our inboxes. Phones that respond to our voices.

We’ve all heard the hype, yet AI is one of the lesser understood technologies of our time. When it comes to business, many questions remain. How are companies using AI to transform their business? What exactly are the technologies being used to do it?

Microsoft and EY surveyed 277 companies, across 7 sectors and 15 countries across Europe to learn which AI technologies are already being used – and how.

What technologies and data solutions are within the scope of the study?

Developing a Culture of Adoption

Business leaders acknowledge the potential of speech recognition, computer vision, virtual agents, and other advanced AI technologies. However, their use is far from prevalent. The current focus is on narrower specific use technologies that support existing business. But, with these narrower efforts, companies are building their ability to utilise more advanced AI solutions in future. 

New Possibilities for Machine Learning

Machine Learning came out as the most commonly used of all the AI technologies among the companies surveyed.

Of the different types of Machine Learning, ‘supervised learning’ came out on top. This is where structured data is fed to software in order to find patterns.

Alongside Machine Learning, Smart Robotics was found to be the most useful of the technologies. This may be because they’re the most commonly used starting points. Whether they hold wider, longer term potential is unclear.

AI holds the potential to transform business in a radical way. But business leaders need to understand the full range of AI technologies and their applications. Only then will they grasp the opportunities and threats the technologies pose.

Free AI Report: Artificial Intelligence in Ireland. How 277 major European companies benefit from AI

Discover how your Western European and Irish peers use AI to digitally transform their organisation

Education

Finance & Insurance

Government

  • -

    ENABLING DIGITAL IRELAND

    ENABLING DIGITAL IRELAND Over the last several months Microsoft and the Office of the Government CIO, with significant input from The Fletcher School at Tufts University, have developed a joint Summary Report which assesses Ireland’s digital progress and provides recommendations for the country to achieve its ambition of becoming a leading digital nation. The news […]

  • Two people inside using Surface Go in office

    How technology is transforming the work of governments

    Governments have the ultimate responsibility to their citizens. People depend on the services they provide like no other institution. Whether in healthcare, education, business, roads, railways, water – it’s essential that government institutions are always at the forefront of social and digital trends. Cloud-powered technologies are playing a critical role in helping government agencies to […]

Healthcare

Manufacturing

  • Guy standing next to plane looking at Smartwatch to check reporting.

    Air France and KLM subsidiary EPCOR predicts future failures with data and AI

    EPCOR provides maintenance, repair and overhaul services, including state-of-the-art test facilities for aircraft pneumatic components and Auxiliary Power Units (APU). The APU is responsible for starting the main engines and provide power to essential aircraft functions. By harnessing cloud-based APU data using innovative analysis and machine learning, EPCOR is helping airlines meet their cost, safety […]

  • 5 ways you know you’re ready for connected field service

    5 ways you know you’re ready for connected field service

    More and more often, customer satisfaction is becoming the key to success. Emergency repairs often lead to high costs and great frustration for customers, so, understandably, you want to do everything you can to avoid them. Data and the Internet of Things help make this task a lot easier by enabling you to offer a […]

Retail