Niall Fitzmaurice
Former Business Applications Manager
There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. The break-fix model has been broken, and the industry is fast realising the most lucrative fix lies in IoT connected equipment.
The monetisation of products-as-a-service (PaaS) has opened up a new stream of potential incomes for field service providers. Connected equipment can now communicate required maintenance, sending back data so that predictive algorithms can provide optimum maintenance cycles to field agents using AI-augmented tools. This is creating very real customer satisfaction with less downtime, and more bespoke servicing.
Bill Moffett, Senior Product Marketing Manager of Manufacturing at Microsoft, explores how this paradigm shift is creating waves for both providers, and customers in field services. By bringing on IoT connected equipment and using Microsoft to integrate with existing systems, providers gain visibility across their customer base, increasing upsell prospects, and ensuring greater satisfaction with a first-time fix on maintenance call-outs. A field of opportunity awaits.
Microsoft’s Connected Field Service offerings enable manufacturers to gain visibility into performance by connecting and remotely monitoring devices. With the addition of machine learning, manufacturers minimize downtime by creating alerts and automated workflows that facilitate predictive maintenance.
Two companies that succeeded by changing their winning formulas
Perceived wisdom often holds that if something isn’t broken, then you shouldn’t fix it. At first glance, this would seem especially true when you’re already an industry leader. Why change something that’s already working well and giving you a competitive advantage over an industry full of companies trying to supersede you? The answer lies in […]
Paul Shanahan
EMEA Digital Sales Director - Security, Compliance and Identity
Northern Ireland moves to cloud-first education
Northern Ireland moves to cloud-first education All teachers in the region now being equipped with Surface Pro laptops Transforming how education is provided in Northern Ireland over the next decade is a crucial goal for the region’s Education Authority. To meet digital skills needs over that period and beyond, the authority is implementing a versatile […]
Dr. Kevin Marshall
Head of Education, Microsoft Ireland
Adapting to the “Never Normal” and Innovating in Challenging Times
Adapting to the “Never Normal” and Innovating in Challenging Times Overnight, how and where we work has been transformed. The pandemic has presented major challenges for businesses and the wider society, forcing a rethink of everything from how we do business, to how we socialise and how we communicate. We are living in a rapidly–changing world where the need to learn and adapt has never been greater. We hosted the first–ever “Microsoft Talk” this week, a live Microsoft […]
Shirley Finnerty
Former M365 Lead
