Finanzen & Versicherung – Microsoft Pulse

Innovation

Rethinking Email Management

AI-based Email Triage Supports Efficient Customer Service at Mobi24 As emails now make up a large part of communication, companies face the challenge of processing large volumes of messages efficiently. This is especially crucial in a 24-hour contact center like Mobi24, a subsidiary of Mobiliar, where quick and error-free handling of customer inquiries is essential. […]

Jonas Huonder

Marketing Lead CMO, Microsoft Switzerland

Innovation

Cloud Computing – A Game Changer for Mobiliar

Cloud computing has been an exciting topic with great potential for Mobiliar from the very beginning. It is no wonder that this new technology prompted the company to realign its IT infrastructure. The goal: to replace outdated systems with innovative cloud solutions and implement agile methods across the board. Mobiliar adopted agile working methods early […]

Jonas Huonder

Marketing Lead CMO, Microsoft Switzerland

Innovation

Tradition and Innovation: Actuarial Science in Transition

When a severe hailstorm hits Switzerland, Mobiliar’s actuaries face the challenge of quickly and accurately estimating the financial impact of the storm. Their experts analyze a variety of information – from the size of the hailstones to the affected regions and historical damage patterns. To handle complex tasks like these more efficiently, the actuarial team […]

Jonas Huonder

Marketing Lead CMO, Microsoft Switzerland

Innovation

MobiChatGPT – AI as Support in Customer Communication

The Mobiliar has long relied on Microsoft technologies and is expanding the use of Microsoft products, especially in the area of artificial intelligence. With Mobi-ChatGPT, Mobiliar employees can safely and data-protection-compliantly use the benefits of ChatGPT, for example, in customer and partner communication. This has many advantages for the general agencies of Mobiliar, as demonstrated […]

Jonas Huonder

Marketing Lead CMO, Microsoft Switzerland

Der ultimative Leitfaden zur Personalisierung von Kundenerlebnissen in FSI

Banken haben die Möglichkeit, die Art ihrer Kundenbetreuung zu ändern und personalisiertere Dienstleistungen zu erbringen. Microsoft, Forrester und Avanade zeigen Ihnen, wie das geht.

Weisses Unendlichzeichen auf schwarzem Hintergrund, das den kontinuierlichen Fluss von Daten in einem digital transformierten Unternehmen symbolisiert

Data insights & intelligence

Robotic Process Automation (RPA) spart Kunden Millionen von Dollar durch intelligente Datenextraktion

Wie helfen Sie Kunden, Daten aus komplexen Formularen schnell zu extrahieren? RPA-Pionier Blue Prism hat es mit seiner neuen „Decipher“-Lösung geschafft.