three women gathered around a Microsoft Surface

How Belfast Healthcare & Social Care Trust is Digitally Transforming

Frank  O'Donnell

Frank O'Donnell

Public Sector Lead

Read Time, 2 min.

Digitally Connecting Vulnerable Patients to Care Facilities

Partnering with Microsoft to help dedicated staff save valuable hours to put into care

Belfast Health and Social Care Trust is one of the UK’s largest integrated health and social care providers with over 20,000 employees supporting a population of 340,000 service users. It faced the increasing challenge of placing citizens into residential and nursing homes across the Trust in an efficient and patient-centred manner.

It sought to improve access to valuable information for patients and carers, so the latter could make more informed decisions when identifying the facility best-suited for their assessed needs. By meeting these challenges, the Trust aimed to reduce delays in placing service users, while also helping its healthcare professionals to understand, manage, and monitor bed availability much more efficiently.

“Each month 150 citizens need support to get into nursing home or residential care, possibly from their home or from hospital. It’s an incredibly complex, time-consuming and labour-intensive task in which we need to consider the most suitable care for a patient so we require accurate and up to date information about availability in the most suitable facility,” says Jackie Campbell, Service Manager of Belfast Trust.

“It could take up to four hours in an average day, time that would be better spent supporting service users and their families”, added Jackie.

Over a year, that equates to approximately 3,600 hours, time that could be spent working directly with patients, their families and health care staff.

Microsoft had been working with the Trust for several years.

Ultimately giving time back to care is the prize in all this. That time goes into supporting other patients. Belfast Trust customised some of our Office 365 suite of solutions, with a relatively small investment, to allow the sharing of information between those who work in acute care in hospitals and those who run care homes out in the community.

The resulting custom product was named BHSCT Care Home Portal. It also allows families to be more involved in the decision-making process when it comes to choosing the right care facility for their loved one. This can be a difficult and stressful experience for families, but it has been made easier thanks to this technology.

Healthcare systems around the world would benefit from technology such as this. Many countries have similar healthcare systems and face the same challenges, managing finite resources with increasing demand for care. It places a huge emphasis on the need for improved productivity. If you can find an hour or half an hour a day in terms of productivity improvement I think that is something they would all welcome.

Improving technology use across the healthcare industry benefits everybody; the patients, the workers, the facility managers and the public at large who may one day require their services. As technology continues to advance, the digital transformation of healthcare services holds real promise for us all.

 

 

Frank O’Donnell

Public Sector Lead

Free eBook: Empower your employees to be creative and work together, securely

Thrive in a fast-changing digital world by giving your people the freedom and flexibility to be productive and work together from anywhere

Discover more related articles per industry:

Education

  • A guide to GDPR for universities

    A guide to GDPR for universities

    With the EU’s new General Data Protection Regulation coming into effect on May 25, understand how universities like yours can take the right steps towards compliance with this free eBook – and other useful resources. Your university on a journey on a journey Your university is on a journey with lots of ‘data subjects’. They’re […]

Government

  • Image of a large RTE sign at their HQ

    Microsoft Teams has quickly spread across the RTÉ campus

    Microsoft Teams has quickly spread across the RTÉ campus How an untapped resource in RTÉ helped dispersed teams collaborate and improve efficiency We recently worked with RTÉ to drive learning and collaboration. I was struck by how they have embraced Microsoft Teams and how they are now using it as a tool to drive information […]

  • Iceland runs on Trust

    How the cloud helped a small nation realise big ambitions

    In December 2015, the Icelandic government kicked off a digital infrastructure review. With more than 100 different suppliers managed by over 100 IT managers in each public institution, the brief was clear; to simplify operations and streamline IT for over 20,000 users. The solution: Fast forward two and a half years, and a decision was […]

Healthcare

Manufacturing

  • Etex

    Etex uses modern tools to unite its business and better focus on customers

    When it comes to construction, all components must come together in a timely manner in order to produce the optimum product. While Etex, a Belgian building solution manufacturing company, helps make this a reality on a day-to-day basis, it wanted to find a way to enhance productivity and collaboration internally. With locations across more than […]

Retail

Discover more related articles per dossier:

Customer Stories

  • Helping Swedish leaders succeed with modern workplace solutions

    Helping Swedish leaders succeed with modern workplace solutions

    A lack of consistency will always make business more difficult. Ledarna, a trade union serving executives across Sweden, discovered this as its employee numbers swelled to over 170. Shifting from legacy tools and systems helped the company to streamline its processes and enhance collaboration, not to mention boosting security and opening up new opportunities for […]

Digital Transformation

  • The ‘Big Bang’ approach to digital transformation – and how to make it work

    The ‘Big Bang’ approach to digital transformation – and how to make it work

    These days there’s no such thing as ‘business as usual’. Change and disruption are the new normal. Just think of the changes affecting your organization right now, with new technology and techniques driving new attitudes and expectations from employees and customers alike. Everything is changing. And the one thing all those changes have in common […]

Press

Security & Privacy

  • SMB employee working remotely from an airport

    Don’t let IT get in the way of your growth

    Today’s small businesses face enough challenges without IT being a barrier to their success. But how do you make sure your system is a help and not a hindrance? As consumers, we demand seamless connectivity to give us whatever we need, wherever we need it. It is an attitude that most of us take into the workplace. We expect to use tools intuitively and expand our knowledge with the minimum of effort. So, if you […]

Tips

  • A woman holding a white mug

    Working from home. What I’ve learned as an early adopter.

    I guess you could call me an ‘early adopter’ of remote work. About 15 years ago, I was responsible for mobility and convergence at a large telecoms company when those concepts were in their infancy. So, I decided I’d try to practice what I’d be preaching all day, and insisted on working remotely as often […]