Transforming Mobiliar: Leveraging AI and Cloud Technology

MobiChatGPT – AI as Support in Customer Communication

Steven Geissbühler, General Agent, Die Mobiliar Bern-West

MobiChatGPT is revolutionizing customer communication at Mobiliar by leveraging AI to enhance efficiency and quality. This innovative tool supports employees in creating and reviewing texts, translating languages, and conducting data research, significantly saving time and improving workflows. With a focus on maintaining personal customer relationships, MobiChatGPT ensures secure and effective communication, allowing employees to better serve their clients.

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Cloud Computing – A Game Changer for Mobiliar

Andreas Grütter, Head of IT Architecture

Mobiliar has revolutionized its IT infrastructure and customer engagement by embracing cloud computing. With innovative cloud solutions and agile methods, the company has transformed its operations. The strategic partnership with Microsoft has been crucial, ensuring seamless integration of cloud services and compliance.

A standout achievement is the integration of OpenAI Services, leading to the creation of Mobi-ChatGPT.

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Rethinking Email Management

Isabelle Walther, Business Analyst, Business Development

In the fast-paced world of customer service, Mobi24 has taken a giant leap forward by implementing an AI-based email triage system. Launched in the summer of 2022, this innovative solution, developed in collaboration with Microsoft, has revolutionized the way Mobi24 handles customer inquiries. By automating and streamlining email management, Mobi24 has not only enhanced efficiency but also ensured that customer queries are addressed swiftly and accurately, setting new standards in the insurance industry.

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Tradition and Innovation: Actuarial Science in Transition

René Burkhard, Head of Actuarial Dynamic Models, Die Mobiliar

Cloud computing has revolutionized the actuarial processes at Mobiliar, enabling near real-time data analysis and significantly improving the accuracy of risk assessments. By leveraging Microsoft Azure's cloud infrastructure and machine learning capabilities, Mobiliar's actuaries can now process large datasets more efficiently and gain deeper insights into patterns that were previously undetectable.

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