Microsoft
AI and Customer Service – Start small, iterate, learn and improve. But definitely start. In conjunction with the Contact Centre Management Association and Codec, Microsoft jointly commissioned research into the current state of thinking in the Irish market around the application of artificial intelligence (AI) to customer contact and customer support scenarios. The results are interesting […]
Ger Perdisatt
Former Enterprise Director
The retail industry contributes a significant portion to the GDP of many countries, employs tens of millions of people and touches nearly everyone. In order to gain insight at a particularly volatile time for the industry, we recently conducted a survey with 100 retail executives to gain insight into their business challenges and learn about […]
Johanna Winqvist
Microsoft, Modern Workplace
Democratising Business Processing Software for Small and Medium-Sized Businesses Dynamics 365 Business Central SaaS, a cloud-based business management solution, will be available in Ireland for the first time from 01 October 2020. In recent times, the phrase ‘the new normal’ has become commonplace to describe a new way of living and going about our lives, our work and our interactions with other people. When it comes to businesses, to […]
Niall Fitzmaurice
Former Business Applications Manager
