Microsoft
AI and Customer Service – Start small, iterate, learn and improve. But definitely start. In conjunction with the Contact Centre Management Association and Codec, Microsoft jointly commissioned research into the current state of thinking in the Irish market around the application of artificial intelligence (AI) to customer contact and customer support scenarios. The results are interesting […]
Ger Perdisatt
Former Enterprise Director
How to build your business on leadership, culture change and technology.
Johanna Winqvist
Microsoft, Modern Workplace
Microsoft and Connect at Catalyst Inc It’s an exciting time to be working in the technology sector in Northern Ireland. More than ever before we’re seeing increased numbers of entrepreneurs, start-up businesses, and indeed multinationals setting up in the North. Working together and learning from each other encourages a strong technology ecosystem and ultimately yields […]
Kieran McCorry
National Technology Officer
