{"id":984881,"date":"2025-01-21T09:46:23","date_gmt":"2025-01-21T08:46:23","guid":{"rendered":"https:\/\/pulse.microsoft.com\/?p=984881"},"modified":"2025-04-08T10:07:45","modified_gmt":"2025-04-08T09:07:45","slug":"copilot-to-create-business-value-for-husqvarna-group","status":"publish","type":"post","link":"https:\/\/pulse.microsoft.com\/sv-se\/transform-sv-se\/na\/copilot-to-create-business-value-for-husqvarna-group\/","title":{"rendered":"Copilot to Create Business Value for Husqvarna Group"},"content":{"rendered":"<p class=\"intro\">Husqvarna Group were seeking new ways to utilize AI in their organization. A successful pilot study of Microsoft\u2019s AI assistant, Copilot, was initiated when they turned to the business side and the management team.<\/p>\n<p><iframe loading=\"lazy\" title=\"Copilot to Create Business Value for Husqvarna Group\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/HPzDIPkriCk?feature=oembed&#038;enablejsapi=1&#038;origin=https:%2F%2Fpulse.microsoft.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Husqvarna Group, founded in 1689, is a global player manufacturing everything from chainsaws to robotic lawnmowers. The company\u2019s 330+-year history proves that innovation has always been a keyword, and now, it is exploring how AI can further strengthen the business.<\/p>\n<p>Consequently, a new department, Enterprise AI, was formed as part of Husqvarna\u2019s central IT function. Witold Pawlus leads Enterprise AI, which, under the Group Management team&#8217;s mandate, has identified five priority areas where AI seems to offer the most value.<br \/>\n\u201cWe could have done this from an IT perspective and pushed out new tools without considering business benefits. However, we believe in involving Husqvarna Group\u2019s business side and asking, \u2018What are your biggest challenges, and how could we solve them using AI?\u2019\u201d<\/p>\n<p>Witold explains that all of Husqvarna Group\u2019s seven units\u2014three divisions: Forest and Garden, Gardena and Construction, and four corporate functions\u2014have an AI transformation lead.<br \/>\n\u201cThe role links the business with the Enterprise AI team. The AI transformation lead contributes a business perspective and ensures the tools are implemented and used in practice.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-985498\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_16-1820x1024.jpg\" alt=\"\" width=\"1820\" height=\"1024\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_16-1820x1024.jpg 1820w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_16-300x169.jpg 300w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_16-768x432.jpg 768w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_16-1536x864.jpg 1536w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_16-2048x1152.jpg 2048w\" sizes=\"(max-width: 1820px) 100vw, 1820px\" \/><\/p>\n<h2><strong>Business and Customers at the Forefront<\/strong><\/h2>\n<p>According to Pawlus, having the business and customers at the center of such an initiative is key to achieving long-term value for Husqvarna Group.<br \/>\n\u201cBoth IT infrastructure and business processes must work together. The internal goal is to have a better business and more efficient employees, but ultimately, it\u2019s all about a better customer experience,\u201d he says. He continues, \u201cPrevious experiences have shown that it\u2019s not enough to have data scientists and AI engineers involved; there also needs to be an understanding of how AI can strengthen business processes. You can have the best tool in the world, but if you don\u2019t know how to use it and for what purpose, the tool has no intrinsic value.\u201d<\/p>\n<p>One of the first tests for Enterprise AI was to conduct a pilot study of Microsoft\u2019s AI assistant, Copilot, when 300 licenses were distributed to everyone from the management team to customer service.<br \/>\n\u201cWith Copilot, we saw the potential for higher efficiency among our test pilots. To examine this on a broad front, we wanted to allow many roles to test the tool.\u201d<\/p>\n<h2><strong>Copilot a Natural Choice<\/strong><\/h2>\n<p>Pawlus explains several reasons why Copilot was chosen over other similar tools.<br \/>\n\u201cCopilot is integrated with Office apps. This makes it convenient. We don\u2019t have to worry from an IT perspective since we are already part of Microsoft\u2019s ecosystem. We can also feel secure about information protection and training the model with internal data.\u201d<\/p>\n<p>Before the pilot rollout in the fall of 2024, 30 early adopters tested the tool during the summer.<br \/>\n\u201cWe didn\u2019t do anything special this time; we just provided them with links to publicly available training materials. That test group answered survey questions we would later compare with the pilot study\u2019s responses.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-985191\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_9-1820x1024.jpg\" alt=\"\" width=\"1820\" height=\"1024\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_9-1820x1024.jpg 1820w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_9-300x169.jpg 300w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_9-768x432.jpg 768w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_9-1536x864.jpg 1536w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot_9-2048x1152.jpg 2048w\" sizes=\"(max-width: 1820px) 100vw, 1820px\" \/><\/p>\n<h2><strong>Copilot Freed Up 34 Minutes Every Day<\/strong><\/h2>\n<p>The 300 people in the pilot study underwent an official introduction and training program with help from representatives of Microsoft\u2019s partner. This proved to significantly affect the results. The survey comprised 90% of questions from Microsoft, one being, \u201cHow much time do you estimate you save each day by using Copilot?\u201d<br \/>\n\u201cOn average, the participants in the pilot group reported that Copilot freed up 34 minutes each day\u2014compared with Microsoft\u2019s studies, which mentioned 30 minutes\u2014while the early adopter group saved 12 minutes.\u201d<\/p>\n<h2><strong>A significant difference indeed.<\/strong><\/h2>\n<p>\u201cFrom an IT perspective, it might seem simple: we pay and roll out. But now, we see what happens if we invest in a training program. It creates entirely different values. And now we have proof of that. My takeaway is that a holistic and continuous training experience definitely contributes to increased benefits from using the tool.\u201d<\/p>\n<h2><strong>85% Reported Increased Productivity<\/strong><\/h2>\n<p>Pawlus sees the saved time as the biggest benefit. In the survey, 85% of the pilot study\u2019s participants reported becoming more productive compared with Microsoft\u2019s benchmark figure of 70%. He mentions how he uses Copilot in his daily work and how it has improved his efficiency.<br \/>\n\u201cI use it to summarize Teams meetings. I let Copilot summarize longer presentations before meetings, and I get help when creating presentations or writing text. Today, I have examples of tasks that take one hour to complete instead of eight hours.\u201d<\/p>\n<p>Pawlus also remarked that only very few\u2014five out of 300\u2014wanted to give up their license at the end of the test period. He takes this as further proof that both the tool and the onboarding process were successful investments.<br \/>\n\u201cAlso, some people reported feeling less stressed and not needing to work overtime. They can do more within the same working hours. How the results can be translated into concrete figures on the bottom line remains to be calculated.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-985280\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot__-1820x1024.jpg\" alt=\"\" width=\"1820\" height=\"1024\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot__-1820x1024.jpg 1820w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot__-300x169.jpg 300w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot__-768x432.jpg 768w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot__-1536x864.jpg 1536w, \/wp-content\/uploads\/2025\/01\/Husqvarna_Screenshot__-2048x1152.jpg 2048w\" sizes=\"(max-width: 1820px) 100vw, 1820px\" \/><\/p>\n<h2><strong>Further Rollouts and Tests Await in 2025<\/strong><\/h2>\n<p>The goal is to prove the tool&#8217;s value by 2025. The next step is to allocate more licenses.<br \/>\n\u201cHere, we will also spread the license allocation widely, with some specific roles in mind where the tool can have a measurable impact on revenues or cost savings. We will carefully measure usage and business effects. Then we can decide on potential broader rollouts.\u201d<\/p>\n<h2><strong>Pawlus\u2019 Three Key Factors for a Successful Copilot Implementation<\/strong><\/h2>\n<ol>\n<li>Start with the business\u2014prioritize the business needs and ensure to keep the customer in the focus. AI must create concrete value for the business and its customers.<\/li>\n<li>Clarity and transparency build trust. Build trust by clarifying what the AI tool can and cannot do, ensuring we understand how we can use the tech for the benefit of our customers.<\/li>\n<li>Leadership engagement is crucial. Leadership must commit to resources, training, and usage; therefore, getting the leadership on board early is essential to effectively serve customers.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Husqvarna Group were seeking new ways to utilize AI in their organization. A successful pilot study of Microsoft\u2019s AI assistant, Copilot, was initiated when they turned to the business side and the management team. Husqvarna Group, founded in 1689, is a global player manufacturing everything from chainsaws to robotic lawnmowers. The company\u2019s 330+-year history proves [&hellip;]<\/p>\n","protected":false},"author":889,"featured_media":985455,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"class_list":["post-984881","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","specials-transform-sv-se","stories-business-optimization-sv-se","businessPriorities-data-ai-sv-se"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/984881"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/users\/889"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/comments?post=984881"}],"version-history":[{"count":8,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/984881\/revisions"}],"predecessor-version":[{"id":1030899,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/984881\/revisions\/1030899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/media\/985455"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/media?parent=984881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/categories?post=984881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}