{"id":377918,"date":"2020-10-05T06:00:39","date_gmt":"2020-10-05T05:00:39","guid":{"rendered":"https:\/\/pulse.microsoft.com\/?p=377918"},"modified":"2021-01-03T19:53:57","modified_gmt":"2021-01-03T18:53:57","slug":"fa1-nojdare-kunder-med-engagerade-medarbetare","status":"publish","type":"post","link":"https:\/\/pulse.microsoft.com\/sv-se\/transform-sv-se\/na\/fa1-nojdare-kunder-med-engagerade-medarbetare\/","title":{"rendered":"N\u00f6jdare kunder med engagerade medarbetare\u00a0\u00a0"},"content":{"rendered":"<p class=\"intro\">Engagerade medarbetare \u00e4r ingen sj\u00e4lvklarhet.\u00a0Men n\u00e4r tekniken g\u00f6r det m\u00f6jligt att arbeta var och n\u00e4r man\u00a0vill\u00a0utifr\u00e5n sina egna f\u00f6ruts\u00e4ttningar\u00a0\u00f6kar engagemanget.\u00a0Det nya arbetslivet ger\u00a0n\u00f6jdare kunder och h\u00f6gre produktivitet.<\/p>\n<p><span data-contrast=\"auto\">\u201dTa hand om dina anst\u00e4llda s\u00e5 tar de hand om din verksamhet\u201d. \u201dN\u00f6jda medarbetare betyder n\u00f6jda kunder\u201d.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Citat<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">\u00a0tillskrivs Richard Branson<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0som\u00a0<\/span><span data-contrast=\"auto\">(bland\u00a0<\/span><span data-contrast=\"auto\">mycket\u00a0<\/span><span data-contrast=\"auto\">annat)\u00a0<\/span><span data-contrast=\"auto\">grundade Virgin Group<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">M<\/span><span data-contrast=\"auto\">en\u00a0<\/span><span data-contrast=\"auto\">d<\/span><span data-contrast=\"auto\">et \u00e4r inte bara han som<\/span><span data-contrast=\"auto\">\u00a0har<\/span><span data-contrast=\"auto\">\u00a0konstaterat det.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En unders\u00f6kning utf\u00f6rd 2019 av amerikanska HR Research\u00a0<\/span><span data-contrast=\"auto\">Institute<\/span><span data-contrast=\"auto\">\u00a0visar att\u00a0<\/span><span data-contrast=\"auto\">ju mer engagerad<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">en\u00a0<\/span><span data-contrast=\"auto\">medarbetare\u00a0<\/span><span data-contrast=\"auto\">\u00e4r, desto\u00a0<\/span><span data-contrast=\"auto\">n\u00f6jda<\/span><span data-contrast=\"auto\">re<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u00e4r\u00a0<\/span><span data-contrast=\"auto\">kunder<\/span><span data-contrast=\"auto\">na samtidigt som b\u00e5de\u00a0<\/span><span data-contrast=\"auto\">produktivitet<\/span><span data-contrast=\"auto\">en och\u00a0<\/span><span data-contrast=\"auto\">kvalitet<\/span><span data-contrast=\"auto\">en\u00a0<\/span><span data-contrast=\"auto\">p\u00e5 utf\u00f6rt arbete\u00a0<\/span><span data-contrast=\"auto\">\u00f6kar. Samma unders\u00f6kning visar\u00a0<\/span><span data-contrast=\"auto\">ocks\u00e5\u00a0<\/span><span data-contrast=\"auto\">att\u00a0<\/span><span data-contrast=\"auto\">f\u00f6rtroende f\u00f6r ledningen, relationen till n\u00e4rmaste chef samt en k\u00e4nsla av att<\/span><span data-contrast=\"auto\">\u00a0arbetet har ett h\u00f6gre syfte \u00e4r\u00a0<\/span><span data-contrast=\"auto\">viktiga parametrar f\u00f6r att skapa engagem<\/span><span data-contrast=\"auto\">ang<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Trots att medarbetarengagemang \u00e4r s\u00e5 viktigt f\u00f6r en organisation<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0\u00e4r det \u00e4nd\u00e5 en stor del av medarbetarna som inte k\u00e4nner ett h\u00f6gt engagemang i sitt arbete.\u00a0<\/span><span data-contrast=\"auto\">Varf\u00f6r \u00e4r det s\u00e5<\/span><span data-contrast=\"auto\">\u00a0och vad kan man g\u00f6ra \u00e5t det?<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">N\u00e4r arbetet kan utf\u00f6ras oberoende av tid och rum faller ansvaret f\u00f6r att planera och utf\u00f6ra arbetet i h\u00f6g grad p\u00e5 den enskilde. Chefens roll blir att\u00a0<\/span><span data-contrast=\"auto\">med ett engagerande och coachande ledarskap<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">f\u00f6rs\u00e4kra sig om att medarbetarna hittar en balans mellan arbetsliv och privatliv. En bra balans har visat sig skapa engagerade medarbetare. I det nya arbetslivet \u00e4r\u00a0<\/span><i><span data-contrast=\"auto\">\u201dhur\u00a0<\/span><\/i><i><span data-contrast=\"auto\">m\u00e5r<\/span><\/i><i><span data-contrast=\"auto\">\u00a0du\u201d\u00a0<\/span><\/i><span data-contrast=\"auto\">en viktigare fr\u00e5ga<\/span><i><span data-contrast=\"auto\">\u00a0<\/span><\/i><span data-contrast=\"auto\">\u00e4n\u00a0<\/span><i><span data-contrast=\"auto\">\u201dhur g\u00e5r det\u201d<\/span><\/i><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Modern teknik och ett aktivitetsbaserat arbetss\u00e4tt\u00a0<\/span><span data-contrast=\"auto\">har<\/span><span data-contrast=\"auto\">\u00a0ocks\u00e5<\/span><span data-contrast=\"auto\">\u00a0visat sig vara en framg\u00e5ngsfaktor f\u00f6r\u00a0<\/span><span data-contrast=\"auto\">att skapa medarbetarengagemang. Att f\u00e5 arbeta med verktyg som m\u00f6ter\u00a0<\/span><span data-contrast=\"auto\">just dina\u00a0<\/span><span data-contrast=\"auto\">behov och skapar m\u00f6jligheter\u00a0<\/span><span data-contrast=\"auto\">som\u00a0<\/span><span data-contrast=\"auto\">att utveckla id\u00e9er, samverka med andra, m\u00f6tas och dela kunskap knyter ihop m\u00e4nniskor i n\u00e4tverk av individer med samma drivkrafter. Detta har\u00a0<\/span><span data-contrast=\"auto\">bland annat\u00a0<\/span><span data-contrast=\"auto\">den brittiska skattemyndigheten<\/span><span data-contrast=\"auto\">\u00a0tagit fasta p\u00e5\u00a0<\/span><span data-contrast=\"auto\">\u2013\u00a0<\/span><span data-contrast=\"auto\">med<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">bevisad framg\u00e5ng<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Tidigare var\u00a0<\/span><span data-contrast=\"auto\">myndigheten\u00a0<\/span><span data-contrast=\"auto\">en bra\u00a0<\/span><span data-contrast=\"auto\">f\u00f6rsta\u00a0<\/span><span data-contrast=\"auto\">arbetsplats\u00a0<\/span><span data-contrast=\"auto\">f\u00f6r att l\u00e4ra sig skattelagstiftning p\u00e5 djupet f\u00f6r att sedan g\u00e5 vidare till mer v\u00e4lbetalda arbeten i<\/span><span data-contrast=\"auto\">\u00a0den privata<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">sektorn<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Myndigheten\u00a0<\/span><span data-contrast=\"auto\">valde d\u00e4rf\u00f6r att investera i modern tekni<\/span><span data-contrast=\"auto\">k<\/span><span data-contrast=\"auto\">\u00a0f\u00f6r att m\u00f6ta medarbetarnas behov och skapa engagemang<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">inte bara\u00a0<\/span><span data-contrast=\"auto\">uti<\/span><span data-contrast=\"auto\">fr\u00e5n kunskap<\/span><span data-contrast=\"auto\">sinh\u00e4mtning\u00a0<\/span><span data-contrast=\"auto\">och utveckling utan \u00e4ven att f\u00e5 arbeta\u00a0<\/span><span data-contrast=\"auto\">p\u00e5\u00a0<\/span><span data-contrast=\"auto\">ett modernt s\u00e4tt<\/span><span data-contrast=\"auto\">.<br \/>\n<\/span><span data-contrast=\"auto\"><a href=\"https:\/\/customers.microsoft.com\/en-US\/story\/hm-revenue-and-customs-government-windows-10\">L\u00e4s mer.<\/a><\/span><\/p>\n<p><span data-contrast=\"auto\">F<\/span><span data-contrast=\"auto\">ramg\u00e5ngsrika organisationer p\u00e5 det h\u00e4r\u00a0<\/span><span data-contrast=\"auto\">omr\u00e5det\u00a0<\/span><span data-contrast=\"auto\">har en del gemensamt. De arbetar medvetet och strukturerat med hur man driver f\u00f6r\u00e4ndrade arbetss\u00e4tt och coachar medarbetarna kring kulturf\u00f6r\u00e4ndring och\u00a0<\/span><span data-contrast=\"auto\">anv\u00e4ndning av modern tekn<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">k<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">De<\/span><span data-contrast=\"auto\">\u00a0lyssnar p\u00e5 inv\u00e4ndningar, tar bort barri\u00e4rer, visar f\u00f6rdelar och har tydliga incitament.\u00a0<\/span><span data-contrast=\"auto\">De<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">arbetar\u00a0<\/span><span data-contrast=\"auto\">drivande med kommunikation och utbildning samt intern marknadsf\u00f6ring f\u00f6r att entusiasmera.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Och det leder till resultat<\/span><span data-contrast=\"auto\">:<\/span><span data-contrast=\"auto\">\u00a0Engagerade medarbetare leder till n\u00f6jda kunder.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Engagerade medarbetare \u00e4r ingen sj\u00e4lvklarhet.\u00a0Men n\u00e4r tekniken g\u00f6r det m\u00f6jligt att arbeta var och n\u00e4r man\u00a0vill\u00a0utifr\u00e5n sina egna f\u00f6ruts\u00e4ttningar\u00a0\u00f6kar engagemanget.\u00a0Det [&hellip;]<\/p>\n","protected":false},"author":791,"featured_media":132953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2467],"class_list":["post-377918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-new-working-life-sv-se","specials-transform-sv-se","stories-hur-kan-mitt-foretag-bli-mer-kundfokuserat-customer-employee-experience-sv-se","stories-customer-employee-experience-sv-se","businessPriorities-modern-workplace-sv-se"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/377918"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/users\/791"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/comments?post=377918"}],"version-history":[{"count":4,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/377918\/revisions"}],"predecessor-version":[{"id":377936,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/377918\/revisions\/377936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/media\/132953"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/media?parent=377918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/categories?post=377918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}