{"id":377918,"date":"2020-10-05T06:00:39","date_gmt":"2020-10-05T05:00:39","guid":{"rendered":"https:\/\/pulse.microsoft.com\/?p=377918"},"modified":"2021-01-03T19:53:57","modified_gmt":"2021-01-03T18:53:57","slug":"fa1-nojdare-kunder-med-engagerade-medarbetare","status":"publish","type":"post","link":"https:\/\/pulse.microsoft.com\/sv-se\/transform-sv-se\/na\/fa1-nojdare-kunder-med-engagerade-medarbetare\/","title":{"rendered":"N\u00f6jdare kunder med engagerade medarbetare\u00a0\u00a0"},"content":{"rendered":"<p class=\"intro\">Engagerade medarbetare \u00e4r ingen sj\u00e4lvklarhet.\u00a0Men n\u00e4r tekniken g\u00f6r det m\u00f6jligt att arbeta var och n\u00e4r man\u00a0vill\u00a0utifr\u00e5n sina egna f\u00f6ruts\u00e4ttningar\u00a0\u00f6kar engagemanget.\u00a0Det nya arbetslivet ger\u00a0n\u00f6jdare kunder och h\u00f6gre produktivitet.<\/p>\n<p><span data-contrast=\"auto\">\u201dTa hand om dina anst\u00e4llda s\u00e5 tar de hand om din verksamhet\u201d. \u201dN\u00f6jda medarbetare betyder n\u00f6jda kunder\u201d.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Citat<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">\u00a0tillskrivs Richard Branson<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0som\u00a0<\/span><span data-contrast=\"auto\">(bland\u00a0<\/span><span data-contrast=\"auto\">mycket\u00a0<\/span><span data-contrast=\"auto\">annat)\u00a0<\/span><span data-contrast=\"auto\">grundade Virgin Group<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">M<\/span><span data-contrast=\"auto\">en\u00a0<\/span><span data-contrast=\"auto\">d<\/span><span data-contrast=\"auto\">et \u00e4r inte bara han som<\/span><span data-contrast=\"auto\">\u00a0har<\/span><span data-contrast=\"auto\">\u00a0konstaterat det.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En unders\u00f6kning utf\u00f6rd 2019 av amerikanska HR Research\u00a0<\/span><span data-contrast=\"auto\">Institute<\/span><span data-contrast=\"auto\">\u00a0visar att\u00a0<\/span><span data-contrast=\"auto\">ju mer engagerad<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">en\u00a0<\/span><span data-contrast=\"auto\">medarbetare\u00a0<\/span><span data-contrast=\"auto\">\u00e4r, desto\u00a0<\/span><span data-contrast=\"auto\">n\u00f6jda<\/span><span data-contrast=\"auto\">re<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">\u00e4r\u00a0<\/span><span data-contrast=\"auto\">kunder<\/span><span data-contrast=\"auto\">na samtidigt som b\u00e5de\u00a0<\/span><span data-contrast=\"auto\">produktivitet<\/span><span data-contrast=\"auto\">en och\u00a0<\/span><span data-contrast=\"auto\">kvalitet<\/span><span data-contrast=\"auto\">en\u00a0<\/span><span data-contrast=\"auto\">p\u00e5 utf\u00f6rt arbete\u00a0<\/span><span data-contrast=\"auto\">\u00f6kar. Samma unders\u00f6kning visar\u00a0<\/span><span data-contrast=\"auto\">ocks\u00e5\u00a0<\/span><span data-contrast=\"auto\">att\u00a0<\/span><span data-contrast=\"auto\">f\u00f6rtroende f\u00f6r ledningen, relationen till n\u00e4rmaste chef samt en k\u00e4nsla av att<\/span><span data-contrast=\"auto\">\u00a0arbetet har ett h\u00f6gre syfte \u00e4r\u00a0<\/span><span data-contrast=\"auto\">viktiga parametrar f\u00f6r att skapa engagem<\/span><span data-contrast=\"auto\">ang<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Trots att medarbetarengagemang \u00e4r s\u00e5 viktigt f\u00f6r en organisation<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0\u00e4r det \u00e4nd\u00e5 en stor del av medarbetarna som inte k\u00e4nner ett h\u00f6gt engagemang i sitt arbete.\u00a0<\/span><span data-contrast=\"auto\">Varf\u00f6r \u00e4r det s\u00e5<\/span><span data-contrast=\"auto\">\u00a0och vad kan man g\u00f6ra \u00e5t det?<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">N\u00e4r arbetet kan utf\u00f6ras oberoende av tid och rum faller ansvaret f\u00f6r att planera och utf\u00f6ra arbetet i h\u00f6g grad p\u00e5 den enskilde. Chefens roll blir att\u00a0<\/span><span data-contrast=\"auto\">med ett engagerande och coachande ledarskap<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">f\u00f6rs\u00e4kra sig om att medarbetarna hittar en balans mellan arbetsliv och privatliv. En bra balans har visat sig skapa engagerade medarbetare. I det nya arbetslivet \u00e4r\u00a0<\/span><i><span data-contrast=\"auto\">\u201dhur\u00a0<\/span><\/i><i><span data-contrast=\"auto\">m\u00e5r<\/span><\/i><i><span data-contrast=\"auto\">\u00a0du\u201d\u00a0<\/span><\/i><span data-contrast=\"auto\">en viktigare fr\u00e5ga<\/span><i><span data-contrast=\"auto\">\u00a0<\/span><\/i><span data-contrast=\"auto\">\u00e4n\u00a0<\/span><i><span data-contrast=\"auto\">\u201dhur g\u00e5r det\u201d<\/span><\/i><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Modern teknik och ett aktivitetsbaserat arbetss\u00e4tt\u00a0<\/span><span data-contrast=\"auto\">har<\/span><span data-contrast=\"auto\">\u00a0ocks\u00e5<\/span><span data-contrast=\"auto\">\u00a0visat sig vara en framg\u00e5ngsfaktor f\u00f6r\u00a0<\/span><span data-contrast=\"auto\">att skapa medarbetarengagemang. Att f\u00e5 arbeta med verktyg som m\u00f6ter\u00a0<\/span><span data-contrast=\"auto\">just dina\u00a0<\/span><span data-contrast=\"auto\">behov och skapar m\u00f6jligheter\u00a0<\/span><span data-contrast=\"auto\">som\u00a0<\/span><span data-contrast=\"auto\">att utveckla id\u00e9er, samverka med andra, m\u00f6tas och dela kunskap knyter ihop m\u00e4nniskor i n\u00e4tverk av individer med samma drivkrafter. Detta har\u00a0<\/span><span data-contrast=\"auto\">bland annat\u00a0<\/span><span data-contrast=\"auto\">den brittiska skattemyndigheten<\/span><span data-contrast=\"auto\">\u00a0tagit fasta p\u00e5\u00a0<\/span><span data-contrast=\"auto\">\u2013\u00a0<\/span><span data-contrast=\"auto\">med<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">bevisad framg\u00e5ng<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Tidigare var\u00a0<\/span><span data-contrast=\"auto\">myndigheten\u00a0<\/span><span data-contrast=\"auto\">en bra\u00a0<\/span><span data-contrast=\"auto\">f\u00f6rsta\u00a0<\/span><span data-contrast=\"auto\">arbetsplats\u00a0<\/span><span data-contrast=\"auto\">f\u00f6r att l\u00e4ra sig skattelagstiftning p\u00e5 djupet f\u00f6r att sedan g\u00e5 vidare till mer v\u00e4lbetalda arbeten i<\/span><span data-contrast=\"auto\">\u00a0den privata<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">sektorn<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Myndigheten\u00a0<\/span><span data-contrast=\"auto\">valde d\u00e4rf\u00f6r att investera i modern tekni<\/span><span data-contrast=\"auto\">k<\/span><span data-contrast=\"auto\">\u00a0f\u00f6r att m\u00f6ta medarbetarnas behov och skapa engagemang<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">inte bara\u00a0<\/span><span data-contrast=\"auto\">uti<\/span><span data-contrast=\"auto\">fr\u00e5n kunskap<\/span><span data-contrast=\"auto\">sinh\u00e4mtning\u00a0<\/span><span data-contrast=\"auto\">och utveckling utan \u00e4ven att f\u00e5 arbeta\u00a0<\/span><span data-contrast=\"auto\">p\u00e5\u00a0<\/span><span data-contrast=\"auto\">ett modernt s\u00e4tt<\/span><span data-contrast=\"auto\">.<br \/>\n<\/span><span data-contrast=\"auto\"><a href=\"https:\/\/customers.microsoft.com\/en-US\/story\/hm-revenue-and-customs-government-windows-10\">L\u00e4s mer.<\/a><\/span><\/p>\n<p><span data-contrast=\"auto\">F<\/span><span data-contrast=\"auto\">ramg\u00e5ngsrika organisationer p\u00e5 det h\u00e4r\u00a0<\/span><span data-contrast=\"auto\">omr\u00e5det\u00a0<\/span><span data-contrast=\"auto\">har en del gemensamt. De arbetar medvetet och strukturerat med hur man driver f\u00f6r\u00e4ndrade arbetss\u00e4tt och coachar medarbetarna kring kulturf\u00f6r\u00e4ndring och\u00a0<\/span><span data-contrast=\"auto\">anv\u00e4ndning av modern tekn<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">k<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">De<\/span><span data-contrast=\"auto\">\u00a0lyssnar p\u00e5 inv\u00e4ndningar, tar bort barri\u00e4rer, visar f\u00f6rdelar och har tydliga incitament.\u00a0<\/span><span data-contrast=\"auto\">De<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">arbetar\u00a0<\/span><span data-contrast=\"auto\">drivande med kommunikation och utbildning samt intern marknadsf\u00f6ring f\u00f6r att entusiasmera.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Och det leder till resultat<\/span><span data-contrast=\"auto\">:<\/span><span data-contrast=\"auto\">\u00a0Engagerade medarbetare leder till n\u00f6jda kunder.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Engagerade medarbetare \u00e4r ingen sj\u00e4lvklarhet.\u00a0Men n\u00e4r tekniken g\u00f6r det m\u00f6jligt att arbeta var och n\u00e4r man\u00a0vill\u00a0utifr\u00e5n sina egna f\u00f6ruts\u00e4ttningar\u00a0\u00f6kar engagemanget.\u00a0Det nya arbetslivet ger\u00a0n\u00f6jdare kunder och h\u00f6gre produktivitet. \u201dTa hand om dina anst\u00e4llda s\u00e5 tar de hand om din verksamhet\u201d. \u201dN\u00f6jda medarbetare betyder n\u00f6jda kunder\u201d.\u00a0\u00a0 Citaten\u00a0tillskrivs Richard Branson,\u00a0som\u00a0(bland\u00a0mycket\u00a0annat)\u00a0grundade Virgin Group.\u00a0Men\u00a0det \u00e4r inte bara han som\u00a0har\u00a0konstaterat det.\u00a0\u00a0 [&hellip;]<\/p>\n","protected":false},"author":791,"featured_media":132953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2467],"class_list":["post-377918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-new-working-life-sv-se","specials-transform-sv-se","stories-hur-kan-mitt-foretag-bli-mer-kundfokuserat-customer-employee-experience-sv-se","stories-customer-employee-experience-sv-se","businessPriorities-modern-workplace-sv-se"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/377918"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/users\/791"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/comments?post=377918"}],"version-history":[{"count":4,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/377918\/revisions"}],"predecessor-version":[{"id":377936,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/posts\/377918\/revisions\/377936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/media\/132953"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/media?parent=377918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/sv-se\/wp-json\/wp\/v2\/categories?post=377918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}