A sunbed and an umbrella overlooking the ocean
Transform Customer & employee experience

Taking a trip to the cloud brings enhanced efficiency for Apollo

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps
Read Time, 1 min.

You might not think about the work that goes on behind the scenes when you book a holiday but, for Apollo, one of the Nordic region’s leading tour operators, it’s a big deal.

Where once employees had to painstakingly input data into company systems manually, Apollo’s decision to move their existing CRM system to Dynamics 365 has unlocked a world of business innovation and productivity gains. From freeing staff of time-consuming tasks, to better serving customers and reducing ongoing costs, Apollo is taking advantage of a modern way of working and exploring exciting new opportunities with data and AI… all thanks to the cloud.

We reduced our manual processes by 95% without writing a single line of code and with absolutely zero monetary investment.

Click here to read the full customer story

Free eBook: The Total Economic Impact™ of Microsoft Dynamics 365 for Customer Service

Explore the financial impact of Dynamics 365 for Customer Service and evaluate whether it could benefit your business

Download eBook

Articles you may be interested in:

Three men in a casual meeting
Read more Webinar series: How to foster customer relationships at a critical time Customer & employee experience

Webinar series: How to foster customer relationships at a critical time

Watch three episodes on-demand.

Leentje Chavatte

Leentje Chavatte

Microsoft, Data & AI and Digital Transformation
Fiona Carney
Read more “Success is helping people move forward” Customer & employee experience Read Time, 3 min.

“Success is helping people move forward”

With the Microsoft Power Woman in Tech Award, we aim to celebrate women tech talent across our partner organizations. But it’s a good opportunity to share the amazing role models we have in house. Meet Fiona Carney, Chief Marketing & Operations in Western Europe, a Microsoft Power Woman, and a Diversity & Inclusion advocate. Tell […]

Fiona Carney

Fiona Carney

Chief Marketing & Operations Officer in Microsoft WE
9 ways to turn your field service centre into a profit centre
Read more 9 ways to turn your field service centre into a profit centre Customer & employee experience Read Time, 1 min.

9 ways to turn your field service centre into a profit centre

A service that generates more profit than cost: it’s the ultimate goal for any organisation. We’ve listed a few tips below to help you make this dream a reality. 1. Know what you’ve got to offer Knowing what you’ve got to offer and knowing how (potential) customers view your story are important elements in marketing […]

Tuulia Sinijarvi

Tuulia Sinijarvi

Microsoft, Business Apps

Discover more related articles per industry:

Education

Finance & Insurance

  • External shot of Fire Group offices building
    Read more The Fire Group: how data-driven processes are reshaping sustainable credit management Data insights & intelligence Read Time, 6 min.

    The Fire Group: how data-driven processes are reshaping sustainable credit management

    “We want to change the way credit management is perceived, because we play an important social role in this sector. Data and technology allow us to show the critical role that we play in a more direct way.” Sonia Di Nuzzo, Corporate Communication Leader at Fire is outlining the ambitious goal the company is setting for the industry it operates in with data. As Italy’s largest independent credit management solutions provider, Fire plays a pivotal role […]

  • How to transform banking with Personetics’ revolutionary app
    Read more How to transform banking with Personetics’ revolutionary app Data insights & intelligence Read Time, 2 min.

    How to transform banking with Personetics’ revolutionary app

    A new generation of customers now expects much more from banking. The customer journey, not the product, needs to be the focus for financial services. And the key to enhancing it is data.   Personetics is responding to this demand with its white label solution that allows any bank to start to maximize the benefits of […]

Government

  • a display in a building
    Read more How public health and social services can deliver better care with secure digital solutions Innovation Read Time, 2 min.

    How public health and social services can deliver better care with secure digital solutions

    The mission of Public Health and Social Services organisations is to provide the right services to the right citizens at the right time. But how can that be achieved against a backdrop of increasing regulation, growing demand for services and shrinking budgets? That’s the challenge that the IDC white paper ‘Transforming Public Health and Social […]

  • a woman sitting at a desk using a computer
    Read more 4 reasons Citrix and Windows Virtual Desktop are better together for government agencies Innovation Read Time, 6 min.

    4 reasons Citrix and Windows Virtual Desktop are better together for government agencies

    Government agencies all over the world experience a huge transformation. Obviously, because of the COVID-19 pandemic the trend of remote work has taken off in ways nobody could have imagined a year ago. Since offices closed and civil servants needed to stay in their homes, remote work collaboration was the only option to continue serving […]

Healthcare

Manufacturing

  • Two field workers fixing airplane turbines
    Read more IoT connected field service has tapped into a new economy of satisfaction Innovation Read Time, 1 min.

    IoT connected field service has tapped into a new economy of satisfaction

    There’s something to be said for how modern convenience has altered customer expectations globally. As the world rapidly moves towards digitisation, traditional values―such as price and product loyalty―are cast aside in favour of curated service experiences. In the field service industry, this has become an area of concern for continuous customer satisfaction and business growth. […]

  • Grundfos plant
    Read more Smart moves help save water, money … and the planet Innovation Read Time, 1 min.

    Smart moves help save water, money … and the planet

    Grundfos is a global leader in advanced pumping solutions and water technology. It contributes to global sustainability by pioneering technologies that improve the quality of life and health of people worldwide. As part of these efforts, Grundfos continues to increase the IQ of its smart pumping solutions with the Microsoft IoT Suite and Microsoft Dynamics […]

Retail

Discover more related articles per dossier:

Customer Stories

  • a man holding a paint spray
    Read more What we can learn from AkzoNobel’s digital transformation Innovation Read Time, 2 min.

    What we can learn from AkzoNobel’s digital transformation

    Savvy businesses are always on the lookout for ways to improve what they do and differentiate themselves from the competition. From organisational restructure to the development of entirely new business models, the quest for continuous improvement takes many forms. But one common factor in almost all modern business leaders’ plans is an emphasis on technological […]

Digital Transformation

  • How to Stay Competitive in Retail and Accelerate Business Growth?
    Read more How to Stay Competitive in Retail and Accelerate Business Growth? Data insights & intelligence Read Time, 3 min.

    How to Stay Competitive in Retail and Accelerate Business Growth?

    The rise of ecommerce has been a major factor in the shift towards digital in retail with the high street increasingly becoming a less regular destination for consumers. Customers have come to expect a superior experience across multiple channels (including in-store). Maximizing customer insights requires unifying your data sources across the end-to-end buyer journey to […]

Security & Privacy

Tips