{"id":899129,"date":"2024-02-20T10:39:34","date_gmt":"2024-02-20T09:39:34","guid":{"rendered":"https:\/\/pulse.microsoft.com\/?p=899129"},"modified":"2024-02-20T10:39:35","modified_gmt":"2024-02-20T09:39:35","slug":"fa1-ai-momentum-in-europe-how-organizations-are-creating-value-with-ai-transformation","status":"publish","type":"post","link":"https:\/\/pulse.microsoft.com\/en\/transform-en\/na\/fa1-ai-momentum-in-europe-how-organizations-are-creating-value-with-ai-transformation\/","title":{"rendered":"AI momentum in Europe: How organizations are creating value with AI transformation"},"content":{"rendered":"<p class=\"intro\">With 67% of businesses in Europe using AI today <a href=\"https:\/\/info.microsoft.com\/WE-ERAAI-CNTNT-FY24-01Jan-12-From-Buzz-to-Brilliance-Achieving-Business-Success-with-AI-in-Europe-SRGCM11331_LP01-Registration---Form-in-Body.html\" target=\"_blank\" rel=\"noopener\">according to the IDC<\/a>, there is real momentum in investing in this technology. The infusion of data in all business operations, the availability of pretrained models, investments in AI infrastructure and new expertise on AI implementation are fuelling this growth and creating an abundance of AI transformation opportunities for organisations across Europe.<\/p>\n<p>But how are organizations capturing value with AI?<\/p>\n<p>At Microsoft, we\u2019re seeing that <em>where<\/em> businesses create value seems to fall within four areas of AI transformation opportunities: enriching employee experiences, reinventing customer engagement, reshaping business processes and bending the curve on innovation.<\/p>\n<div id=\"attachment_899130\" style=\"width: 1930px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-899130\" class=\"size-full wp-image-899130\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2024\/02\/Volvo-Hero-image.jpg\" alt=\"A large truck driving on a road\" width=\"1920\" height=\"1000\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2024\/02\/Volvo-Hero-image.jpg 1920w, \/wp-content\/uploads\/2024\/02\/Volvo-Hero-image-300x156.jpg 300w, \/wp-content\/uploads\/2024\/02\/Volvo-Hero-image-768x400.jpg 768w, \/wp-content\/uploads\/2024\/02\/Volvo-Hero-image-1536x800.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><p id=\"caption-attachment-899130\" class=\"wp-caption-text\">Volvo Group saved 10,000 manual hours by streamlining invoice and claims processing with Azure AI and AI Document Intelligence<\/p><\/div>\n<h2>Enriching employee experiences and shaping the future of work<\/h2>\n<p><a href=\"https:\/\/about.lindex.com\/press\/news-and-press-releases\/2023\/lindex-develops-unique-ai-solution-to-support-its-store-employees\/\" target=\"_blank\" rel=\"noopener\">Lindex<\/a>, <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1706380538888475836-iveco-group-azure-openai-service-manufacturing-italy\" target=\"_blank\" rel=\"noopener\">Iveco Group<\/a> and <a href=\"https:\/\/news.microsoft.com\/es-es\/2024\/01\/11\/nace-mai-el-nuevo-chat-inteligente-de-ineco\/\" target=\"_blank\" rel=\"noopener\">Ineco <\/a>built their own AI tools using Azure OpenAI to create experiences which support their employees in a wide range of use cases. Together, employees are using natural language prompts to experiment and use AI to support their work and ultimately, customers.<\/p>\n<p>Law firm <a href=\"https:\/\/pulse.microsoft.com\/nb-no\/work-productivity-nb-no\/manufacturing-nb-no\/fa1-wiersholm-tar-i-bruk-generativ-kunstig-intelligens-for-a-ytterligere-styrke-sin-juridiske-radgivning\/\" target=\"_blank\" rel=\"noopener\">Wiersholm<\/a> has been using AI to test the simulation of litigation, the construction of arguments, increase the quality of their work and save time. Meanwhile automotive manufacturer <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/1703814256939529124-volvo-group-automotive-azure-ai-services\" target=\"_blank\" rel=\"noopener\">Volvo Group<\/a> launched a solution that simplifies document processing and meets the objectives of data extraction from images and translation. The solution has saved Volvo Group more than 10,000 manual hours.<\/p>\n<p>And from the summer of 2023, telecommunication provider <a href=\"https:\/\/news.microsoft.com\/fi-fi\/2023\/11\/16\/elisa-supports-and-enhances-the-everyday-lives-of-knowledge-workers-with-copilot-for-microsoft-365\/\" target=\"_blank\" rel=\"noopener\">Elisa<\/a> from Finland and <a href=\"https:\/\/pulse.microsoft.com\/nb-no\/work-productivity-nb-no\/manufacturing-nb-no\/fa1-prosjektleder-i-aker-bp-copilot-lar-meg-vaere-helt-til-stede-i-moter\/\" target=\"_blank\" rel=\"noopener\">Aker BP<\/a> from Norway have been part of Microsoft\u2019s early access program forCopilot for Microsoft 365 . Both organisations have benefitted from the investment in our Copilot stack and become more productive and engaged at work.<\/p>\n<div id=\"attachment_899175\" style=\"width: 1930px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-899175\" class=\"size-full wp-image-899175\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2024\/02\/LALIGA-hero-image.jpg\" alt=\"Two male football players playing football\" width=\"1920\" height=\"1000\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2024\/02\/LALIGA-hero-image.jpg 1920w, \/wp-content\/uploads\/2024\/02\/LALIGA-hero-image-300x156.jpg 300w, \/wp-content\/uploads\/2024\/02\/LALIGA-hero-image-768x400.jpg 768w, \/wp-content\/uploads\/2024\/02\/LALIGA-hero-image-1536x800.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><p id=\"caption-attachment-899175\" class=\"wp-caption-text\">LALIGA delivers next-generation fan experiences by reimagining data and AI at scale<\/p><\/div>\n<h2>Reinventing customer engagement with generative AI to deliver greater value and increased satisfaction<\/h2>\n<p>In healthcare, <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/1693712644049090392-kry-azure-open-ai-service-sweden\" target=\"_blank\" rel=\"noopener\">Kry<\/a> has teamed up with\u00a0<a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/ai-services\/openai-service\/\" target=\"_blank\" rel=\"noopener\">Azure OpenAI Service<\/a>\u00a0to harness the power of generative AI. Together, they are revolutionizing the way patients access healthcare, reducing administrative burdens for clinicians and improving the overall quality of patient care. Meanwhile, <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1606701483174950905-Laerdal-medical-health-provider-azure\" target=\"_blank\" rel=\"noopener\">Laerdal<\/a> medical is investing in AI to help train healthcare providers with their 3D virtual training simulators and provide an immersive experience that simulates real-life interactions.<\/p>\n<p>Would you like to talk to your car? <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/1723808815413508250-tomtom-azure-netherlands\" target=\"_blank\" rel=\"noopener\">TomTom<\/a> has changed how drivers reach their destinations with it\u2019s navigation solution. Book a restaurant, control the temperature and windows in your car and more \u2013 all with the power of natural language on Azure OpenAI.<\/p>\n<p><a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1655714713994650971-laliga-media-and-entertainment-microsoft-azure\" target=\"_blank\" rel=\"noopener\">LALIGA\u2019s<\/a> partnership on Azure has transformed fan engagement, using AI experiences to drive revenue growth and create new opportunities for fans to engage with sports clubs, leagues and federations \u2013 delighting consumers at scale.<\/p>\n<p>In the retail space, <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1655324965852881115-farfetch-retailers-azure-en-portugal\" target=\"_blank\" rel=\"noopener\">FARFETCH<\/a> are using Microsoft\u2019s security, ERP and AI features to lay the foundation of their leadership as a luxury e-commerce destination. Meanwhile, <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1724583469377234521-spar-ics-retailer-cloud-for-retail\" target=\"_blank\" rel=\"noopener\">SPAR ICS<\/a> is using AI to analyse data on weather conditions, marketing campaigns, seasonality and more to ensure every shop has exactly what every customer needs.<\/p>\n<p>Both <a href=\"https:\/\/news.microsoft.com\/es-es\/2024\/01\/25\/w2m-revolucionara-el-sector-turistico-con-su-embajadora-digital-al-servicio-de-viajeros-y-agencias-creada-con-ia-generativa\/\" target=\"_blank\" rel=\"noopener\">W2M<\/a>, the travel division of Iberostar Group and <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1650642611593738736-telefonica-media-telco-cognitive-services-azure\" target=\"_blank\" rel=\"noopener\">Telefonica<\/a>, have changed how they engage with customers by creating virtual assistants using AI. The aim for both projects is to create a more personalised, interactive agent for multiple services.<\/p>\n<div id=\"attachment_899218\" style=\"width: 1930px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-899218\" class=\"size-full wp-image-899218\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2024\/02\/Swift-Hero-image.jpg\" alt=\"A man sitting on a sofa working with a tablet\" width=\"1920\" height=\"1000\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2024\/02\/Swift-Hero-image.jpg 1920w, \/wp-content\/uploads\/2024\/02\/Swift-Hero-image-300x156.jpg 300w, \/wp-content\/uploads\/2024\/02\/Swift-Hero-image-768x400.jpg 768w, \/wp-content\/uploads\/2024\/02\/Swift-Hero-image-1536x800.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><p id=\"caption-attachment-899218\" class=\"wp-caption-text\">Swift is innovating with Azure confidential computing to help secure global financial transactions<\/p><\/div>\n<h2>Reshaping business processes to uncover efficiencies, improve developer creativity and spur AI innovation<\/h2>\n<p>Fighting financial crime is a priority for <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/1637929534319366070-swift-banking-capital-markets-azure-machine-learning\" target=\"_blank\" rel=\"noopener\">Swift<\/a>, <a href=\"https:\/\/customers.microsoft.com\/en-IN\/story\/1637032339032267290-swedbank-azure-banking-en-sweden\" target=\"_blank\" rel=\"noopener\">Swedbank<\/a>, <a href=\"https:\/\/customers.microsoft.com\/en-IN\/story\/1702060165230346513-belfius-azure-machine-learning-belgium\" target=\"_blank\" rel=\"noopener\">Belifus<\/a> and <a href=\"https:\/\/pulse.microsoft.com\/da-dk\/transform-da-dk\/na\/fa2-lucinity-employs-microsoft-azure-openai-to-revolutionize-anti-money-laundering-measures\/\" target=\"_blank\" rel=\"noopener\">Lucinity<\/a>. Each of them have changed how they identify illegal activity from money laundering and reducing financial crime by using Azure Open AI and machine learning to get the best out of AI models whilst maintaining the highest privacy and security standards.<\/p>\n<p>Security solution provider <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1693884380976031117-gunnebo-discrete-manufacturing-azure-en-sweden\" target=\"_blank\" rel=\"noopener\">Gunnebo<\/a> wanted to extract more information from IOT devices it operated all around the world, and <span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">enable engineers to focus on other tasks which were more creative and innovative<\/span>. Using Azure OpenAI and GPT-4, they\u2019ve greatly simplified and sped up log analysis to do just that.<\/p>\n<p>Finally, manufacturer <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1653030140221000726-epiroc-manufacturing-azure-machine-learning\" target=\"_blank\" rel=\"noopener\">Epiroc<\/a> created an ESML AI Factory on Microsoft Azure. The company was able to get it up and running within 60 hours. The scalable solution gave Epiroc\u2019s manufacturing teams across the globe the ability to share data, best practices, and create consistent, repeatable processes to ensure the highest quality steel\u2014and equipment\u2014while increasing efficiencies and reducing waste.<\/p>\n<div id=\"attachment_899263\" style=\"width: 1930px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-899263\" class=\"size-full wp-image-899263\" src=\"https:\/\/pulse.microsoft.com\/wp-content\/uploads\/2024\/02\/EDP-Hero-image.jpg\" alt=\"EDP: powering the global energy transition\" width=\"1920\" height=\"910\" data-contrast=\"\" srcset=\"\/wp-content\/uploads\/2024\/02\/EDP-Hero-image.jpg 1920w, \/wp-content\/uploads\/2024\/02\/EDP-Hero-image-300x142.jpg 300w, \/wp-content\/uploads\/2024\/02\/EDP-Hero-image-768x364.jpg 768w, \/wp-content\/uploads\/2024\/02\/EDP-Hero-image-1536x728.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><p id=\"caption-attachment-899263\" class=\"wp-caption-text\">EDP is powering the global energy transition using Microsoft Intelligent Data Platform, AI and IoT technology<\/p><\/div>\n<h2>Bending the curve on innovation across industries with differentiated AI offerings<\/h2>\n<p>Creating more sustainable batteries is key which is why <a href=\"https:\/\/www.umicore.com\/en\/newsroom\/news\/umicore-enters-ai-platform-agreement-with-microsoft-to-accelerate-and-scale-its-battery-materials-technologies-development\/\" target=\"_blank\" rel=\"noopener\">Umicore<\/a> is entering an AI platform agreement with Microsoft to accelerate and scale its battery materials technologies development.<\/p>\n<p>For energy providers, using generative AI to transform their organisations to become decarbonised, efficient and sustainable faster &#8211; is crucial. Both <a href=\"https:\/\/customers.microsoft.com\/en-us\/story\/1651196286774740054-edp-energy-azure-en-portugal\" target=\"_blank\" rel=\"noopener\">EDP<\/a> and <a href=\"https:\/\/news.microsoft.com\/es-es\/2023\/06\/27\/repsol-incorpora-a-microsoft-como-socio-de-su-centro-de-competencias-de-ia-generativa\/\" target=\"_blank\" rel=\"noopener\">Repsol<\/a> have missions to drive sustainability in their sector and they\u2019re using AI to analyse the data needed to do it.<\/p>\n<p>During the pandemic, <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/1640162996264678937-hsr-health-provider-azure-it-italy\" target=\"_blank\" rel=\"noopener\">San Raffaele University and Research Hospital<\/a> saw an opportunity to start using artificial intelligence to triage incoming patients. Fast forward three years, the pilot project has been turned into an intelligent data solution powered by AI which San Raffaele is using to transform clinical research and improve the end-to-end patient journey.<\/p>\n<p>These are just some of the examples of how AI is transforming industries and creating new opportunities for growth, innovation and social impact. AI is not a distant future, but a present reality that can empower organisations to achieve more and make a positive difference in the world.<\/p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">You can explore more <a href=\"https:\/\/customers.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener\">AI customers stories<\/a> and be inspired by organizations across industries and Europe which are leveraging the power of AI and the cloud to be more productive, creative and innovative.<\/span><\/p>\n<p><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\"> Registrations for the <a class=\"fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/info.microsoft.com\/we-eraai-catalog-fy24-01jan-23-microsoft-ignite-europe-2024-srevm31725_catalog-display-page.html?ocid=lp_pg425672_gdc_comm_mw\" href=\"https:\/\/info.microsoft.com\/WE-ERAAI-CATALOG-FY24-01Jan-23-Microsoft-Ignite-Europe-2024-SREVM31725_Catalog-Display-Page.html?ocid=lp_pg425672_gdc_comm_mw\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Microsoft Ignite 2024 events\">Microsoft Ignite 2024 events<\/a> across Europe have also opened up &#8211; secure your spot now and join local technology leaders and local Microsoft experts to experience AI transformation in action.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 67% of businesses in Europe using AI today according to the IDC, there is real momentum in investing in this technology. The infusion of data in all business operations, the availability of pretrained models, investments in AI infrastructure and new expertise on AI implementation are fuelling this growth and creating an abundance of AI [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":898793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1804,1911],"class_list":["post-899129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories-en","category-digital-transformation-en","specials-transform-en","stories-business-optimization-en","businessPriorities-digital-transformation"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/899129"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/comments?post=899129"}],"version-history":[{"count":13,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/899129\/revisions"}],"predecessor-version":[{"id":899340,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/899129\/revisions\/899340"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/media\/898793"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/media?parent=899129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/categories?post=899129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}