{"id":257317,"date":"2019-08-20T09:00:42","date_gmt":"2019-08-20T08:00:42","guid":{"rendered":"https:\/\/pulse.microsoft.com\/?p=257317"},"modified":"2021-02-25T15:50:02","modified_gmt":"2021-02-25T14:50:02","slug":"fa2-customer-satisfaction-scales-new-heights-heres-why","status":"publish","type":"post","link":"https:\/\/pulse.microsoft.com\/en\/work-productivity-en\/na\/fa2-customer-satisfaction-scales-new-heights-heres-why\/","title":{"rendered":"Customer satisfaction scales new heights, here\u2019s why"},"content":{"rendered":"

If you\u2019ve conquered the slopes, you\u2019ll know what a soaring, challenging, unforgettable experience skiing holidays can be. But back\u00a0<\/span><\/span>at base<\/span><\/span>, none of this is possible without teams of people collaborating around the clock to provide all the required services<\/span><\/span>\u2014f<\/span><\/span>rom initial holiday booking, ski-hire logistics<\/span><\/span>\u00a0and<\/span><\/span>\u00a0cable-car maintenance,\u00a0<\/span><\/span>to\u00a0<\/span><\/span>restaurant operations\u00a0<\/span><\/span>and<\/span><\/span>\u00a0ski<\/span><\/span>–<\/span><\/span>lesson planning. This is where Swiss-based Weisse Arena Gruppe LAAX, a well-known trendsetter in the field of alpine tourism, has taken things to a whole new level; overcoming geographical distance and lack of connectivity to empower workers<\/span><\/span>\u00a0in<\/span><\/span>\u00a0provid<\/span><\/span>ing<\/span><\/span>\u00a0<\/span><\/span>a world-class<\/span><\/span>\u00a0experience for its customers.<\/span><\/span>\u00a0<\/span><\/p>\n

Building a<\/span><\/span>\u00a0strategy for success<\/span><\/span><\/h2>\n

Even with the best of intentions, poor and intermittent\u00a0<\/span>communication across teams\u00a0<\/span>means<\/span>\u00a0<\/span>valuable services can easily break down, taking customer satisfaction down with them. Seeing this,\u00a0<\/span>Weisse Arena Gruppe LAAX\u00a0<\/span>worked closely with\u00a0<\/span>digital partner Ambit Group A<\/span>G<\/span>\u00a0to\u00a0<\/span>buil<\/span>d<\/span>\u00a0a digitisation strategy\u00a0<\/span>that would enhance their teams\u2019 connectivity and thereby optimise the quality of services it offers<\/span>.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

As a result, through\u00a0<\/span>the implementation of Office 365<\/a>, Microsoft Teams<\/a> and Dynamics 365<\/a><\/span>, it has\u00a0<\/span>been able to completely map the guest journey and provide over 1,200 employees with the digital tools to communicate seamlessly, regardless of location<\/span>.<\/span>\u00a0<\/span><\/p>\n

Staying focused on what matters<\/h2>\n

Now, behind the scenes,\u00a0<\/span><\/span>analysts map data in Mission Control, technical supervisors fine<\/span><\/span>–<\/span><\/span>tun<\/span><\/span>e<\/span><\/span>\u00a0mechanics on the mountain, ski and snowboard instructors shar<\/span><\/span>e<\/span><\/span>\u00a0files<\/span><\/span>, all empowered by<\/span><\/span>\u00a0Microsoft\u2019s suite of solutions<\/span><\/span>. This<\/span><\/span>\u00a0<\/span><\/span>connectedness has<\/span><\/span>\u00a0enabled Weisse Arena Gruppe\u00a0<\/span><\/span>LAAX\u00a0<\/span><\/span>employees to collaborate better than ever before<\/span><\/span>, so guests can worry less about logistics, and focus more on enjoying those pristine mountains and vast blue skies.<\/span><\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

\u201c<\/span><\/i>High innovative power, operational excellence, combined with the ideal modern platform, this is what enables our\u202f1<\/span><\/i>,<\/span><\/i>200 employees to communicate with each other\u202feven better, to work better together and to continuously\u00a0optimi<\/span><\/i>s<\/span><\/i>e\u00a0our processes; to achieve the overall objective<\/span><\/i>\u2014<\/span><\/i>added value for our guests!<\/span><\/i>\u201d<\/span><\/i><\/p>\n

Flavio Battaini, COO, Weisse Arena Gruppe, Switzerland<\/p><\/blockquote>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019ve conquered the slopes, you\u2019ll know what a soaring, challenging, unforgettable experience skiing holidays can be. But back\u00a0at base, none of this is possible without teams of people collaborating around the clock to provide all the required services\u2014from initial holiday booking, ski-hire logistics\u00a0and\u00a0cable-car maintenance,\u00a0to\u00a0restaurant operations\u00a0and\u00a0ski–lesson planning. This is where Swiss-based Weisse Arena Gruppe LAAX, […]<\/p>\n","protected":false},"author":730,"featured_media":262861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1804],"class_list":["post-257317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories-en","specials-work-productivity-en","stories-digital-culture-en","stories-how-can-i-create-the-office-of-tomorrow-en","stories-how-can-i-support-my-employees","businessPriorities-modern-workplace"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/257317"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/users\/730"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/comments?post=257317"}],"version-history":[{"count":7,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/257317\/revisions"}],"predecessor-version":[{"id":262756,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/257317\/revisions\/262756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/media\/262861"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/media?parent=257317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/categories?post=257317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}