{"id":257317,"date":"2019-08-20T09:00:42","date_gmt":"2019-08-20T08:00:42","guid":{"rendered":"https:\/\/pulse.microsoft.com\/?p=257317"},"modified":"2021-02-25T15:50:02","modified_gmt":"2021-02-25T14:50:02","slug":"fa2-customer-satisfaction-scales-new-heights-heres-why","status":"publish","type":"post","link":"https:\/\/pulse.microsoft.com\/en\/work-productivity-en\/na\/fa2-customer-satisfaction-scales-new-heights-heres-why\/","title":{"rendered":"Customer satisfaction scales new heights, here\u2019s why"},"content":{"rendered":"

If you\u2019ve conquered the slopes, you\u2019ll know what a soaring, challenging, unforgettable experience skiing holidays can be. But back\u00a0<\/span><\/span>at base<\/span><\/span>, none of this is possible without teams of people collaborating around the clock to provide all the required services<\/span><\/span>\u2014f<\/span><\/span>rom initial holiday booking, ski-hire logistics<\/span><\/span>\u00a0and<\/span><\/span>\u00a0cable-car maintenance,\u00a0<\/span><\/span>to\u00a0<\/span><\/span>restaurant operations\u00a0<\/span><\/span>and<\/span><\/span>\u00a0ski<\/span><\/span>–<\/span><\/span>lesson planning. This is where Swiss-based Weisse Arena Gruppe LAAX, a well-known trendsetter in the field of alpine tourism, has taken things to a whole new level; overcoming geographical distance and lack of connectivity to empower workers<\/span><\/span>\u00a0in<\/span><\/span>\u00a0provid<\/span><\/span>ing<\/span><\/span>\u00a0<\/span><\/span>a world-class<\/span><\/span>\u00a0experience for its customers.<\/span><\/span>\u00a0<\/span><\/p>\n

Building a<\/span><\/span>\u00a0strategy for success<\/span><\/span><\/h2>\n

Even with the best of intentions, poor and intermittent\u00a0<\/span>communication across teams\u00a0<\/span>means<\/span>\u00a0<\/span>valuable services can easily break down, taking customer satisfaction down with them. Seeing this,\u00a0<\/span>Weisse Arena Gruppe LAAX\u00a0<\/span>worked closely with\u00a0<\/span>digital partner Ambit Group A<\/span>G<\/span>\u00a0to\u00a0<\/span>buil<\/span>d<\/span>\u00a0a digitisation strategy\u00a0<\/span>that would enhance their teams\u2019 connectivity and thereby optimise the quality of services it offers<\/span>.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

As a result, through\u00a0<\/span>the implementation of Office 365<\/a>, Microsoft Teams<\/a> and Dynamics 365<\/a><\/span>, it has\u00a0<\/span>been able to completely map the guest journey and provide over 1,200 employees with the digital tools to communicate seamlessly, regardless of location<\/span>.<\/span>\u00a0<\/span><\/p>\n

Staying focused on what matters<\/h2>\n

Now, behind the scenes,\u00a0<\/span><\/span>analysts map data in Mission Control, technical supervisors fine<\/span><\/span>–<\/span><\/span>tun<\/span><\/span>e<\/span><\/span>\u00a0mechanics on the mountain, ski and snowboard instructors shar<\/span><\/span>e<\/span><\/span>\u00a0files<\/span><\/span>, all empowered by<\/span><\/span>\u00a0Microsoft\u2019s suite of solutions<\/span><\/span>. This<\/span><\/span>\u00a0<\/span><\/span>connectedness has<\/span><\/span>\u00a0enabled Weisse Arena Gruppe\u00a0<\/span><\/span>LAAX\u00a0<\/span><\/span>employees to collaborate better than ever before<\/span><\/span>, so guests can worry less about logistics, and focus more on enjoying those pristine mountains and vast blue skies.<\/span><\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

\u201c<\/span><\/i>High innovative power, operational excellence, combined with the ideal modern platform, this is what enables our\u202f1<\/span><\/i>,<\/span><\/i>200 employees to communicate with each other\u202feven better, to work better together and to continuously\u00a0optimi<\/span><\/i>s<\/span><\/i>e\u00a0our processes; to achieve the overall objective<\/span><\/i>\u2014<\/span><\/i>added value for our guests!<\/span><\/i>\u201d<\/span><\/i><\/p>\n

Flavio Battaini, COO, Weisse Arena Gruppe, Switzerland<\/p><\/blockquote>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019ve conquered the slopes, you\u2019ll know what a soaring, challenging, unforgettable experience skiing holidays can be. But back\u00a0at base, […]<\/p>\n","protected":false},"author":730,"featured_media":262861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1804],"class_list":["post-257317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories-en","specials-work-productivity-en","stories-digital-culture-en","stories-how-can-i-create-the-office-of-tomorrow-en","stories-how-can-i-support-my-employees","businessPriorities-modern-workplace"],"_links":{"self":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/257317"}],"collection":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/users\/730"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/comments?post=257317"}],"version-history":[{"count":7,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/257317\/revisions"}],"predecessor-version":[{"id":262756,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/posts\/257317\/revisions\/262756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/media\/262861"}],"wp:attachment":[{"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/media?parent=257317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse.microsoft.com\/en\/wp-json\/wp\/v2\/categories?post=257317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}