a man and a woman sitting in a room
Read Time, 2 min.

In a world where so many new tools are aimed at the individual, those that emphasise the collective are increasingly valuable. Togetherness and unity are what define the most successful organisations, the businesses that are able to thrive and adapt in an ever-changing landscape of digital transformation and disruptive technology.

By unifying relationships, processes and data, businesses can break down silos, gaining insight into things that couldn’t be seen before and enabling disparate groups to work together more effectively.

Every modern manager knows how important data is in driving a company in the right direction. It allows a company to gain insight into its customers and to better understand employee needs and resources. Which is why having a common data model that creates a single view of processes and relationships is an essential element of a thriving modern business.

In search of a solution that ‘ticks all the boxes’

When harnessed correctly, one of the major benefits data can provide for business decision makers is the power to coordinate their teams faster – giving them greater insight into their teams, their activities and responsibilities and allowing people to do their best work and deliver better customer service.

A great example of a team harnessing data to provide greater insights comes in the form of charity The Donkey Sanctuary. Founded in 1969, it is one of the largest equine charities in the world, with a mission to ensure donkeys live free from suffering. To do the work efficiently, the charity needed a flexible animal management solution to record, manage and act upon the data they collected on animals.

“We wanted to find a system that could manage all the different areas of work that we do at The Donkey Sanctuary” explains Sarah Tulloch, Animal Management Systems Manager. “From veterinary care to donkey re-homing, we needed a solution that could be tick all the boxes and be easy for staff to use.”

Dynamics 365: a flexible CRM solution

The answer to The Donkey Sanctuary’s needs came in the form of Microsoft’s Dynamics 365, which provides an integrated CRM and ERP solution. “People tend to view Dynamics 365 as a customer relationship management system that only works well for standard sales processes, but it really can be developed to manage absolutely anything. We love showing our clients the vast possibilities that Dynamics [365] can offer”, says Nick Murdock, a CRM expert from Chorus.

The flexibility that Dynamics 365 offers to organisations means that they can unify and manage their data in ways that suits them. This means they can focus on the things that really matter: responding to their customers’ needs quickly and efficiently.

Free eBook: Four Digital Strategies to Meet Customer Demands in Real Time

Empower your teams to collaborate and improve customer satisfaction by eliminating the data silos

Discover more related articles per industry:

Education

Finance & Insurance

  • Two people wearing a suit and tie smiling at the camera

    Why the bank of the future is in the cloud

    Financial services company Belfius will transfer all of its banking services to the cloud over the next seven years. This initiative is an important pillar in the company’s strategy to adapt to the changing needs of its customers – making its processes more cost-effective, safe and sustainable. This is a pioneering step for Belfius. In […]

  • a large building

    Luxembourg Stock Exchange: building a transparent, agile and innovative cloud infrastructure

    “We are proud to be the first financial institution in Luxembourg to migrate its entire financial core system to the cloud.” Laurent Pulinckx, CIO at Luxembourg Stock Exchange and his team have helped their company reach a significant milestone this year. By becoming the first financial institution in Luxembourg to be approved by the regulator […]

Government

  • a woman sitting at a desk using a computer

    4 reasons Citrix and Windows Virtual Desktop are better together for government agencies

    Government agencies all over the world experience a huge transformation. Obviously, because of the COVID-19 pandemic the trend of remote work has taken off in ways nobody could have imagined a year ago. Since offices closed and civil servants needed to stay in their homes, remote work collaboration was the only option to continue serving […]

  • Citizen-Experience-Image

    A focus on Citizen Experience drives public sector transformation

    In recent times, providing a responsive and efficient service that meets citizens’ expectations has become a priority for public sectors across the EU. But as citizen experience (CX) – such as improving citizen satisfaction and providing efficient digital services – takes center stage, many national, regional and local government organizations are falling behind. Governments must […]

Healthcare

  • A portrait of a doctor from San Raffaele hospital in Milan

    IRCCS San Raffaele: Identifying the COVID-19 patients at highest risk with AI

    2020 has been an unpredictable and transformative year for every industry. But no sector has felt the impact of COVID-19 quite as acutely as healthcare. Hospitals and other healthcare institutions all over the world have had to adapt quickly to a situation that is changing and evolving every day. A major aspect of the challenge […]

  • A man sitting down and smiling at the camera

    dacadoo: opening the digital door to a healthier future and a better world

    “530 years ago, Leonardo Da Vinci attempted to define the quality of human life. Fast forward half a millennium and we are doing the same thing – just with different technology.” Much like Da Vinci, Peter Ohnemus has grand ambitions for the role he can play in shaping human history. The CEO of global health […]

Manufacturing

  • A photo of trees

    Future society: The utility company turning up the heat with AI

    One Swedish utility company is undergoing a journey in energy innovation―empowered by dynamic collaborations and AI technology. Frosty commutes from work in wintery Nordic cities are endured knowing that a toasty home awaits. Keeping city energy consumption steadily regulated is key, not just for an economical and warm home for residents, but to minimise environmental […]

  • 2 persons standing

    5 Key Insights about Modern Manufacturing

    The pace of change in manufacturing is relentless. An unstoppable wave of technological innovation is sweeping across the industry, redefining the processes and structures it leaves in its wake. No sooner are new milestones glimpsed, than they’re reached and surpassed. It is an industry outliving itself. Riding this wave – rather than being overcome by […]

Retail

Discover more related articles per dossier:

Customer Stories

  • Areal shot of the Johan Curijff ArenA in Amsterdam

    Pitch perfect? The football stadium enhancing their grass with IoT

    Is Johan Cruijff Arena the most innovative stadium in the world? It’s certainly looking that way. Well ahead of the curve on taking an environmental stance within their business practices, this Dutch arena achieved carbon neutral status before it had even become a global corporate priority. Now this European entertainment goliath turns its sights towards […]

Digital Transformation

Security & Privacy

Tips

  • Group of two female and one male office workers brainstorming in informal office setting. Both women are using laptops while the man is writing. Large screen shown in background.

    2019 Modern Selling Trends in 5 webinars

    The relationship between buyers and sellers grows more complicated each day. Every potential partnership requires finding the right buyer, fully understanding their business, tracking progress through the buying cycle, and engaging them with the right content—when and how they want it. These shifting dynamics underscore the artistry of modern selling. When the time is right, […]