Skip to main content
Female CEO leading a business meeting
Read Time, 2 min.

Digital transformation. You’ve heard the phrase a million times. But what does it actually mean? A quick search will bring up 519 million results. So, it’s fair to say there’s no shortage of info out there – much of it useless, overcomplicated and adding to the noise. So, how about we think of it this way: A new response to old problems.

Connecting people. Making the most of our data. Understanding our customers and employees better. It’s about technology creating new opportunities – and new ways of imagining tomorrow’s workplace.

Technology that works together

A major challenge is integrating these new technologies and ensuring our systems and applications work together, seamlessly and painlessly.

Leading transport operator, Go-Ahead Singapore, understood exactly this when planning its digital transformation strategy.

The goal? To become a transport operator for the future.

Go-Ahead Singapore operates 28 bus services across eastern and central Singapore. That’s a lot of busses, a lot of bus drivers, and a lot of commuters.

The company used to store its data across various systems. But as it continued to grow, Go-Ahead Singapore needed to adopt technology that could work with its current systems to improve operational efficiency.

It partnered with a local consulting company, who recommended a solution that would integrate seamlessly with its existing systems, meaning the only disruption its customers would experience was limited to traffic issues beyond its control.

And what an impact it had.

Service resumed with Dynamics 365

Dynamics 365 has improved Go-Ahead Singapore’s bus services, allowed employees to act on commuter feedback, and resulted in the best customer service and satisfaction to date.

The company’s management team can now gather and analyse information on bus captains’ performances with ease. And the finance team can keep better track of the cash boxes on board their buses.

In fact, Go-Ahead Singapore is so happy with the results of using Dynamics 365 that it is now looking to roll out new on-demand employee bus services that will improve bus captain welfare and provide an insight into what future technology the company needs.

Free eBook: The Savvy Leader's Guide to Real-Time Insights

Discover how to digitally transform your organisation and achieve greater business outcomes by enabling business intelligence

Education

Finance & Insurance

  • Two people wearing a suit and tie smiling at the camera

    Why the bank of the future is in the cloud

    Financial services company Belfius will transfer all of its banking services to the cloud over the next seven years. This initiative is an important pillar in the company’s strategy to adapt to the changing needs of its customers – making its processes more cost-effective, safe and sustainable. This is a pioneering step for Belfius. In […]

  • a view of a city

    Harvesting data helps save water

    With more than 140 years of history, the financial service company Ibercaja is deeply invested in the north-east region of Spain. In order to support its rural clients and solve the local water scarcity problems, the company now helps farmers to digitally transform their crop management. Key to this transformation are “Internet of Things“ enabled […]

Government

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

  • a display in a building

    How public health and social services can deliver better care with secure digital solutions

    The mission of Public Health and Social Services organisations is to provide the right services to the right citizens at the right time. But how can that be achieved against a backdrop of increasing regulation, growing demand for services and shrinking budgets? That’s the challenge that the IDC white paper ‘Transforming Public Health and Social […]

Healthcare

Manufacturing

Retail

  • A woman wearing HoloLens

    Natuzzi: A new way of seeing your home with HoloLens

    In retail, the gift of the sales rep has always been to conjure up a vision for the potential buyer. Transport them to another world, surround them with artefacts – imagined or otherwise – that complete a picture in which the customer can envisage themselves. Because when we buy, we buy into something. The object […]

  • Big data boosts business for beverage company

    Big data boosts business for beverage company

    Contemplate, if you will, the multiple choices available every time you want something to drink. Water? Juice? Soft drink? Do you want a single-serve can or a six-pack? Or maybe you just grab a liter bottle. The fact is, we as consumers expect a lot of options and the global non-alcoholic beverage industry delivers. Arca […]