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Adapting to customer demands in a connected world means empowering your people with tools that anticipate needs, unify communications, and deliver more.

How long before it’s a matter of catching up?

The not-so-distant future for field service

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Connecting Field Service Management to the Internet of Things

Education

Finance & Insurance

Government

  • a woman sitting on a sidewalk

    How to digitally transform citizen services

    “Having a website, call centre and information desk isn’t enough. Citizen services need to be streamlined to empower citizens and government employees alike.” The eBook ‘The digital transformation of citizen services’ is honest in its appraisal of the urgent challenge facing governments worldwide, whose citizens expect their digital experiences to match the quality of those […]

  • a close up of a mans face

    AI is driving value across businesses in Europe – so why is only 4% of the public sector seeing real impact?

    In April 2018, the European Commission adopted its first AI strategy, laying out a vision for how AI could transform the public sector. The strategy revealed how new machine-learning technologies and data tools can improve public services, reduce costs, provide staff with new skillsets and drive efficiencies. And yet, for the vast majority of public […]

Healthcare

  • A hand holding a cellphone

    East Limburg Hospital Health Bot: a chatbot as a screening procedure

    Hospitals have been under a lot of pressure since the outbreak of COVID-19. In order to protect both patients and staff as best they can, and to safeguard the functioning of the hospital, the East Limburg Hospital (ZOL) in Genk, Belgium, started using the Health Bot, a chatbot on the Microsoft Azure platform, at very […]

  • Two people working in Healthcare with a Windows device

    Medical device provider builds an Azure data estate for any future

    Danish med-tech company Coloplast makes innovative care products for people with intimate health challenges. To help maintain productive customer relationships and better understand the needs of patients, Coloplast migrated from an on-premises data warehouse and business intelligence (BI) solution to Microsoft Power BI, Azure SQL Data Warehouse, and other Azure services. The migration is part […]

Manufacturing

  • Two Engineers preparing to service a clean room

    ASML: Redefining customer support with mixed reality technology

    “In our industry, the stakes are high. If one of our machines were down for a day, the cost for a chipmaker could run into the millions.” Working under pressure is something that Michiel Haverkorn Van Rijsewijk has grown used to since he started as the Director of Customer Support at ASML in February 2020. Within a month of starting at the world’s largest semiconductor lithography equipment maker, the company’s long-established […]

  • Uncovered: 4 Essential Field Service Trends For 2018

    Uncovered: 4 Essential Field Service Trends For 2018

    In a changing world of innovative new technology, connected devices, and shifting employee and customer needs, what trends are shaping the future for the Field Service industry and how can you embrace them? Trend #1: Putting the right tools into the right hands “It’s about empowering the field service engineer with more than just the […]

Retail

  • a person standing in front of a truck

    Why leading Irish retailer Musgrave is ready for anything with cloud technology

    “When assessing the potential effects of major digital transformation projects on our business, we always think about three key constituents: colleagues, retailers, and consumers.” So says Paul Baguley, IT PMO for Musgrave Retail – Ireland’s leading food retail, wholesale and food service company. Together with its retail partners, who operate under leading brands including SuperValu […]

  • A man standing in front of an industrial food refrigerator

    Bell Food Group: Proving the benefits of digitalization through a Power Platform solution

    “We expected a few drawings or designs to see what the product-tasting app would look like – but instead, they came in with a working model. We were all speechless, and really impressed at how fast Power Platform allows you to build something that works.” Valery Thomas, Head of Business Intelligence, Analytics and Digitalization at […]